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15 Best 5 star hotels in Rome, NY (2022)

5 star hotels in Rome, NY

1. Fairfield Inn & Suites by Marriott Utica (2-star hotel)

About this hotel

This laid-back hotel is 3 miles from Utica Zoo, and a mile from both the Utica Children’s Museum and The Stanley Theatre.Casual rooms with carpeted floors offer free Wi-Fi, flat-screen TVs and minifridges, as well as microwaves, en suite bathrooms and coffeemakers. Suites add sitting areas with pull-out sofas.A breakfast buffet is complimentary. Other amenities consist of a gym, a convenience shop and a heated indoor pool, plus guest laundry facilities.

Things You Need to Know

  • Walking distance to the Adirondack Scenic Railroad and Doyle Hardware Building
  • 11 min walk to nearest train station
  • Guests liked the service
  • Guests liked the restaurant
  • Guests mentioned pools 18 times

Feedback From Real Customers

Gregg L

Great rooms, clean and in very good condition and newer style Hot breakfast is served daily starting at 6am The staff is excellent

I’ve been staying here weekly and they will provide housekeeping on request They have a small pool and workout room Great location to some excellent restaurants I recommend staying here if in the area

Elaine Rand

I stayed at the Fairfield Inn Utica NY from Dec 23, 2021 to Jan 2, 2022 I have stayed here every time I come to Utica This hotel has excellent staff and service and I wouldn’t stay anywhere else

I would recommend this place highly The staff is so professional and friendly every time I have stayed “Nef” the assistant was simply awesome! He never missed a hello or do you need anything ever! He always offered help of any kind when coming and going I just loved his professionalism! He was the best I have encountered in all the hotels I have stayed at in all my travels The other front desk employees were all well trained and could answer anything asked The manager had a great personality and I enjoyed the times we spoke The maintenance man was so sweet He never missed a hello when he seen me and he fixed the dryer fast when it was jammed The breakfast in the morning lacks for nothing The lady that took care of it kept it in top condition every morning I also noticed a gentleman doing as well This hotel has top staff across the board and they should be recognized for it There are so many people out of work and these employees should be rewarded for their extra hard work in keeping the hotel as they do I personally give them a rating of 10! Can’t wait to see them again soon A huge shoutout to all of them!

2. Hampton Inn Utica (3-star hotel)

  • Address: 172 – 180 N Genesee St, Utica, NY 13502
  • Phone: (315) 733-1200
  • Ratings: 4.1 (531 reviews) Very good Eco-certified
  • Website : Hampton Inn Utica
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Contemporary hotel with free hot breakfast & Wi-Fi, plus an exercise room & an indoor pool.

About this hotel

This modern hotel is 1 mile from the Stanley Theater and 3 miles from the Utica Zoo.All rooms include free Wi-Fi and custom-designed beds, plus both full and lap desks (for working on the bed), flat-screen TVs with HD channels, DVD players, microwaves, minifridges and coffeemakers.Free on-site hot breakfast (daily) and to-go breakfast bags (weekdays) are offered, as are an exercise room and an indoor pool. Additional amenities include a meeting room, a business center and free parking.

Things You Need to Know

  • Guests praised the beds
  • The rooms have TVs
  • 4 min drive to the Adirondack Scenic Railroad
  • Guests praised the service, which has a concierge
  • Guests mentioned lobbies 12 times
  • Guests mentioned pools 33 times
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Kirstie Miles

Comfortable beds Very clean rooms, and very well maintained property The staff is wonderful and helped us with all of our questions

In the hospitality industry most people are confident Arin at the front desk is exceptional She brought up extra pillows and our takeaway order that was delivered to the front desk She’s always asking if she can help in anyway to make our stay more comfortable She’s extremely professional and kind Her actions give a new meaning to “hotel guest” We really felt like we were very welcomed guests I would strongly recommend this property Aryn is an excellent Employee Any organization would be proud to have her represent their company Aryn deserves a promotion and a raise

Heyward P

My wife and I just spent two nights at the Hampton in Utica, NY The hotel has been recently updated to the new gray color pattern This was a complete refresh and the entire hotel is nice, crisp and clean

I saw the staff regularly cleaning in the public spaces; looked great The breakfast hostess greeted us with a smile and was hustling to keep the food hot and fresh She gladly accommodated my request to put the freezer packs from my cooler in their freezer till we needed them Such a simple thing, but it makes a long road trip so easy The room was clean, the bed comfy and the accessible shower was just right Rather than a true roll-in, the new shower had a pan with a 2 inch lip and the curtain fits down on the inside of the pan lip No water all over the bathroom floor! Yea! This hotel is about 2 blocks south of the NY Thruway and convenient to everything in the area Highly recommended

Ethan Thompson

The staff was very friendly and my room was clean They let me store my pack laden bicycle in the back room so I didn’t have to lug it up the stairs I especially appreciated their accommodating my request to change rooms when I had a noisy neighbor at midnight who wouldn’t respond to knocks or calls from the front desk

Overall I’m very satisfied with my stay and wouldn’t hesitate to stay here again

3. Fairfield Inn & Suites by Marriott Verona (3-star hotel)

About this hotel

Off I-90, this relaxed hotel is 11 miles from Fort Stanwix National and 13 miles from the Sylvan Beach Amusement Park.Informal rooms include free Wi-Fi, flat-screen TVs, minifridges and microwaves, as well as tea and coffeemakers. Suites add iPod docks, and sitting areas with pull-out sofas.Breakfast, a limited area shuttle and parking are complimentary. Other amenities include an indoor pool and a 24/7 fitness room. There’s also a meeting room, a business center and a convenience store.

Things You Need to Know

  • Guests praised the clean rooms, which have microwaves
  • The rooms have coffee makers
  • 6 min drive to Cross Island Chapel
  • Guests mentioned the service is friendly
  • Guests mentioned pools 17 times
  • Guests liked the beds, mentioned 23 times in reviews
  • The fitness center has weight machines and elliptical machines
  • Guests praised the nightlife

Feedback From Real Customers

nite gal

My boyfriend and I stayed at the hotel on March 18th for the weekend There is nothing wrong with my experience at this hotel Open entry, we were in an out of check in, in under 1 minute

The lobby was nice, clean, open and the floor shined Our room was prefect Even though we didn’t have any towels when we asked them for Saturday because they were sold out, they did what they promised and received them once they were done in their cycle in the laundry But the best and most memorable experience would be the shuttle driver Christy She verykind and generous throughout our ride to the casino Thanks Christy, we will be back again

Viddhesh Betkar

Overall the hotel is good, but have two complaints1 They need to provide water bottles in their rooms2

My check in was delayed by 25 hours cz they were short staffed Normally I would have been ok with this but their front desk who attended us had no etiquettes Talking to her was like talking to a rock and if the check in is delayed front desk should offer complimentary refreshments which they didn’t

4. Holiday Inn Express & Suites Utica, an IHG Hotel (2-star hotel)

About this hotel

A 4-minute drive from Interstate 90, this modern hotel is also 1.2 miles’ drive from Utica Memorial Auditorium (home to the Utica Comets hockey team) and 5.8 miles’ drive from Sangertown Square Mall.Classic rooms have desks and flat-screen TVs with cable channels, plus coffeemakers, microwaves and minifridges. There’s also free WiFi and high-pressure showerheads, plus kids 19 and under stay free with an adult. Suites add separate living rooms with pull-out sofas.Amenities include free hot breakfast, a fitness center, meeting space and a patio with a fire pit and grill, plus an indoor pool and free parking.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • 15 min walk to Doyle Hardware Building
  • Some guests disliked the kitchenettes
  • Guests liked the service
  • Guests mentioned refrigerators 10 times
  • The fitness center has elliptical machines and treadmills
  • Guests liked the indoor pool

Feedback From Real Customers

Tammie and Buddy Grant

Awesome room at a very affordable price The cleaning guy who knew we were staying an additional day was very surprised when he walked in and found we had left but came back in about 10 minutes Not sure what he was up to

But we’ve got a pretty good idea he was casing out our room after he watched us leave but failed to see we had came back Shady I’d say But otherwise a nice stay

Amanda Jo Konzelman

The staff as very friendly And the stay was not too bad There were just some minor inconvenience we ran into

The pool was down so we had to go to the Hilton across the way to swim The microwave in our room, while we didn’t ended up needing to use it, was broken The door would not close and just swung open I was also a little disappointed im the gym/fitness center Just one treadmill, bike, and an elliptical With a few free weight dumbbellsThe breakfast was really good though with a wide choices of options

Chris Hamner

IHG diamond elite member here I am in hotels 4 nights a week for work Stayed 2 nights at this one

Checked in and found out that a water main in the hotel broke “Plumber is on the way, should be fixed soon” 24 hours later they finally got the water back on Bill was originally $376 but they charged me $360 So 24 hours without water and because of that, no breakfast the following morning either Refunded $16 I understand things happen that you just can’t control but 24 hours without water and I got a $16 discount? Not even some extra points? Other than that, the staff was friendly, hotel has a good location and room was decent

5. Microtel Inn & Suites by Wyndham Verona (2-star hotel)

About this hotel

This unpretentious hotel is 6 miles from Bartholomew Memorial Park and 5 miles from the 19th-century Oneida Community Mansion House.Decorated in warm tones, the straightforward rooms offer complimentary Wi-Fi, flat-screen TVs and coffeemakers. Some have minifridges and/or microwaves. Suites add sitting areas. Children age 17 and under stay free in a parent’s room.Breakfast is complimentary. There’s an exercise room, as well as guest laundry facilities. Parking is available.

Things You Need to Know

  • 5 min drive to Cross Island Chapel
  • Guests liked the service
  • Some guests complained about the bathrooms
  • Guests mentioned showers 10 times
  • One of the few hotels in the area with a fitness center
  • Guests praised the nightlife

Feedback From Real Customers

Pearl Brown

Room was clean but smelled like smoke even though it was non smoking unless it was in the carpet Good continental breakfast, but only 4 tables Lady working there today was excellent

She kept food up and tables clean I had a good nights sleep anyway even with a noisy bed Wasn’t impressed with towels and wash clothes hanging in shower on bars and shelf

Robin Whiteley

The room was not very clean A used coffee filter was left in the coffee pot The pancake maker was broken and it was a very busy weekend

I have stayed here before and have enjoyed my stayI believe next time I am in the area I will pay a bit more but stay at a better hotel There was not enough parking for all the guest I had to park under the awning out front

Krystal Clink

Pros: Ian at the front desk was great! He answered all of our questions, & was right there to help! He has a great personality! The hotel (including our room) was immaculate! Not a speck of dust anywhere! It seems to be newly renovated which was nice; considering we booked the room online based upon photos and reviews alone The bed and pillows Both were super comfortable! Cons: There wasn’t a pool or anything to do inside of the hotel itself

There was only a shower in our bathroom (no bathtub) which was fine for us (2 adults) but for someone traveling with children may be a slight downer Also, the description states that its adjacent to turning stone And it is, HOWEVER the hotel is NOT associated with turning stone so there is no shuttle bus offered to & from the casino Big downer for anyone who intends on partying We resorted to Uber at the recommendation of Ian and the other front desk guy It turned out okay but definitely put a little rift in our night The price seemed a little high for our room but based on the location and the fact we stayed on a weekend, I get it All in all it was a good, clean place to lay our heads with some AMAZING staff

6. Hampton Inn & Suites New Hartford (3-star hotel)

About this hotel

Off interstate 90, this classic roadside hotel is a 10-minute drive from Hamilton College. Downtown Utica is 11 minutes away.Casual rooms include coffeemakers, minifridges and microwaves, as well as custom-designed beds, free Wi-Fi, flat-screens with HD channels, and both full and lap desks (for working on the bed). Suites add wet bars, plus living areas with pull-out sofas.Free perks include parking, daily hot breakfast (on-site) and weekday breakfast bags to go, plus tea and coffee in the lobby. There’s also a heated indoor pool, a gym, a 24/7 business center and meeting space.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests liked the beds
  • 9 min drive to Sherrill Brook Park
  • Guests praised the friendly service
  • One of the few hotels in the area with a hot tub
  • Guests praised the indoor pool

Feedback From Real Customers

S B

I’ve stayed at many Hampton Inns and this is definitely one of the best Never really had a bad stay at any Hampton Inn but this one stood out as way above par My wife and I are moving across country which has a number of different stresses, so we were looking forward to a nice place to stay for the night

And we got it! Very clean Reasonable rates And the staff were awesome Jean at the front desk checked us in and was incredibly helpful He is clearly an asset to Hampton Inn Highly recommend this place

Lindsey Meys

I’ve never experienced a better staff in my life Every single staff member during our stay was attentive, overly accommodating and went above and beyond, even when not asked They opened breakfast an hour early on the weekend so our softball team could get a good meal in before we had to leave, and they offered to arrange a conference room if we were ordering in one night for a team dinner

The cleaning staff even gave our girls high fives on their way out to a game Lovely outdoors area, the girls swam, played basketball and volleyball while the parents sat around the fire I can’t say how much we appreciate the staff and loved our stay at this clean, updated and wonderful hotel

Carine Harley

We drove up 5 hours from NYC and needed to check-in early and they were so helpful in getting me ready for my graduation ceremony that started at 4 The staff was so friendly! I had my kids and they allowed us a few extra minutes in the pool because we got back so late from the ceremony and were checking out the next morning The continental breakfast was amazing, felt more like a paid breakfast, it wasn’t just muffins and croissants but eggs, and even a waffle iron that my kids really enjoyed

7. Wingate By Wyndham Rome (3-star hotel)

  • Address: 90 Dart Cir, Rome, NY 13441
  • Phone: (315) 334-4244
  • Ratings: 4.1 (512 reviews) Very good
  • Website : Wingate By Wyndham Rome
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Informal hotel with an indoor pool & a hot tub, plus complimentary breakfast, parking & Wi-Fi.

About this hotel

In a rural area off Highway 49, this informal hotel is 4 miles from downtown Rome and 7 miles from Delta Lake State Park.The casual rooms have free Wi-Fi, desks, and flat-screen TVs with premium channels, as well as minifridges, microwaves and coffeemakers. Upgraded rooms add sofabeds and/or whirlpool tubs.A breakfast buffet and parking are free. Other amenities include an indoor pool, a hot tub and a fitness center, as well as a 24-hour business center and convenience store. There are also guest laundry facilities and conference rooms.

Things You Need to Know

  • Guests liked the large rooms
  • 6 min drive to Bellamy Harbor Park
  • Guests praised the friendly service
  • Guests mentioned hot tubs 20 times
  • The fitness center has treadmills and weight machines

Feedback From Real Customers

Orawan Nilkamhang

Though the hospitality is pleasant and they have breakfast and a sundries market… The rooms are slightly subpar The rooms are spacious with nice toiletries but there was a hole in the floor and just a thin sheet on our bed…

It’s 20° outside… granted we will have the heat on, but no blanket? Thicker sheet? The hotel room is clean but some places needed dusting, there was some signs of wear and tear in the bathroom, and the fridge seems to be on low Other than that, it’s comfortableAlso had their breakfast the following morning I’m impressed with the food 4/5 They had a hot station filled with eggs, ham, and hash browns They had a good selection of bagels and other pastries including an English muffin and toast The coffee is fresh and delicious and what was exciting is their waffle maker

Röbin Shäkya

Relatively clean and affordable getaway from the normal hectic Life The pillows could be a little bigger or normal size, I had square shaped pillows, not very comfortable to sleep with The shower could have a wall shelf for the shampoos so that you don’t have to bend down to get them

Otherwise great express free breakfast, great location, good service Will be back again and again

FlowerChild

Very disappointing stay Upon arrival, the whole hotel reeked of marijuana I realize that it’s legalized for certain things, but the inside of a hotel should not smell that bad

It smelled like that 2 days straight (I had 2 children with me) I’m not sure if it’s one of the employees that smokes or what The elevators were also filthy, somebody had hocked a Lougee on the wall & there were also dirty/muddy handprints on the doors Also, the most disappointing thing is that they have a broken pool We booked here because of that pool And when I called to book the room, nobody ever said the pool couldn’t be used because they were waiting on a part The website depicts a pool as well Website also depicts free breakfast, but does not say “continental breakfast” either Very misleading The Gym also had no cleaning solution, even though posters asked you to “wipe down” equipment Hard to get room service as well Apparently you have to call and request it Over $1000 for a few nights day & no amenities The people that answer the phones & work here are also very apathetic Not a huge surprise considering the town it is in and the younger generation nowadays, but nonetheless, the customer service was quite frankly appalling… They just want to get you off the phone & they sound like you are inconveniencing them every time they speak to you Not impressed & will not return

8. The Tower at Turning Stone Resort Casino

About this hotel

5218 Patrick Rd, Verona, NY 13478(800) 771-7711

Things You Need to Know

  • 7 min drive to Cross Island Chapel
  • The hotel has a concierge
  • One of the few hotels in the area with a fitness center
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Ember

The rooms were clean and the decor was nice, but very mismatched The check in lobby was outdated My husband and I stayed in the tower while my sister-in-law booked a room the the regular hotel (both are attached to the casino) and the rooms were almost identical

On our next stay, we plan on saving the extra $50 and staying in the hotel The only difference is the view which consists of a birdseye view of the rooftop, but tons of natural light! Overall we were satisfied with our stay

9. La Quinta Inn & Suites by Wyndham Verona (2-star hotel)

About this hotel

Set off I-90, this laid-back hotel is 1 mile from Turning Stone Resort Casino and 5 miles from the 19th-century Oneida Community Mansion House.Warmly decorated rooms offer free Wi-Fi, flat-screen TVs, minifridges and microwaves, plus tea and coffeemaking facilities. Some upgraded rooms and suites add separate living areas with pull-out sofas. Kids age 17 and under stay with an adult at no extra cost.Continental breakfast and parking are complimentary. There’s a gym, an indoor pool and a hot tub, plus a convenience store and a business center.

Things You Need to Know

  • Guests liked the large rooms and praised the beds
  • 6 min drive to Cross Island Chapel
  • Guests mentioned the service is friendly
  • Guests praised the restaurant
  • One of the few hotels in the area with a fitness center
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

melisa vasquez

First time at this hotel and the staff was so nice as soon as we came to check in We got to our room and the room kinda smelled weird but not a bad smell at all It was clean and price was very reasonable

They only thing I would change is the breakfast, my fiance went down to get breakfast and all he found was bagels, banana and that was all When they told me breakfast would be there 7am-10am I thought it was going to be like french toast or pancakes and eggs, etc And they had no toothpaste which I found weird because every hotel I go to has toothpaste But overall stay was great, bed was comfy and I would book again Thank you 😊

Teresa Leonard

I have stayed at this hotel regularly for the last 2 years We save our points for free room When our kids are stressed by every day life we do mental health days at the hotel

Well we stopped staying there for a while because the pool was closed and the breakfast was granola bars in a paper bag Well we finally get told the pool of back open and breakfast is being served again The We book a stay I usually love the stay but the breakfast is a bunch of cold cereals and yogurts A bagel and pancake machine and a juice machine that was basically empty Well we hope the pool will save the trip We go in we have a great time but the pool smells really strong and we are informed it had just been closed for a yearly cleaning Then the hot tub kept over flowing across the whole pool area It was still OK but when we get home the clothes have an aaaaawful chemical smell We figure washing them will help but it just made it worse and the whole rest of the basket of clothes We can’t even wear them and we are going to have to rewash them a few times before they will be wearable if at all It made out whole living room Stink the first time we washed them I have one more visit before I get a free room and I am sad that we just may not even use it after being so faithful to this hotel Some one is welcome to reach out for more details and to find out if the smell ever comes out Shoot I would even bring the swim suits there to show the smell My daughter is upset because we bought her a new swim suit for the summer and it may have been ruined by this trip

Deb Brown

The room was clean, the bed was comfortable, the staff were friendly and helpful, I felt safe there Other than that

I was offered an “executive” room If I were an actual executive I would not have been happy But I was just a traveler exhausted from the day’s drive so did not complain b/c the thought of switching rooms was too much Carpet was snagged, desk chair was adjustable but quickly sank to the lowest level so my chin was nearly resting on the desk Heater barely put out any heat (was about 20 outside), was noisy, then finally in the middle of the night it kicked into high None of the charging docks on the lamps worked so I had to plug my phone & laptop into the wall outlets Couldn’t get back inside using my key card, even though I was told I could so had to trek to the front door (Did I mention 20 degrees?) Breakfast was uninspired but the coffee was good Not terrible for one night but pretty disappointing

10. Rosemont Inn Bed & Breakfast (3-star hotel)

  • Address: 1423 Genesee St, Utica, NY 13501
  • Phone: (315) 797-9033
  • Ratings: 4.8 (120 reviews) Excellent
  • Website : Rosemont Inn Bed & Breakfast
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Period-style rooms with claw-foot tubs in Italianate Victorian B&B with gourmet 4-course breakfast.

About this hotel

This period-style B&B, housed in an Italianate Victorian property, is an 8-minute walk from Munson Williams Proctor Arts Institute and 13 minutes’ walk from the Stanley Theater.The 19th-century inspired guestrooms are warmly decorated with antiques and floral bedspreads, and all feature private bathrooms (with claw-foot tubs and showers), WiFi and hair dryers. Some rooms have 4-poster beds, fireplaces and TVs. Irons and ironing boards are available on request.A complimentary gourmet 4-course breakfast is served in an elegant dining room with a fireplace. There’s also a refined living room and a porch with rocking chairs.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • Guests praised the bathrooms
  • Walking distance to Oneida County History Center and the Munson-Williams-Proctor Arts Institute
  • Guests praised the friendly service
  • Guests mentioned showers 12 times
  • Guests praised the breakfast

Feedback From Real Customers

Katie Harrel

We (couple) loved this place! We stayed only a short while We arrived around 9 pm and called shortly before to make the reservation as we were traveling across the country They were very accommodating and allowed us to bring in our mountain bikes to store for the night

The historic and Victorian feel were enjoyable The decor and details are hard to miss We stayed in the lavender room, which was super cute The bed and bedding was soft and comfortable In the morning, we enjoyed the loose leaf tea, coffee, and breakfast (root vegetable hash was amazing and they accommodated being vegetarian) We would definitely recommend this place and would stay again if we were in the area

Deb Small

We loved this Inn! The Chantilly room was beautifully appointed and the the bath, with claw foot tub and soaring windows, was astounding The breakfast provided by the owners was beyond imagination The attention to detail throughout the Inn, from the individual Bodum coffee and tea presses, to the care taken to preserve the Inn’s Victorian details, to the gorgeous gardens and plantings, gives the Inn and area a new life

There was a bit of street noise from cars (on a Wednesday night) We would definitely return!

Miranda

The rooms were very clean and the bathroom was amazing seriously the shower was just great And Rita was the absolutely sweetest host ever! She responded to me in a timely manor when it came to online communication and We overslept and missed breakfast and she offered to still make it for us! We didn’t take her up on the offer since we were in a hurry, but it smelled divine Would 100% recommend!

11. The Lodge at Turning Stone Resort Casino (4-star hotel)

About this hotel

Off interstate 90, this polished casino resort is 5 miles from Oneida.The sleek rooms and suites offer free Wi-Fi, flat-screens, mini bars and luxury bathrooms. Some quarters have balconies/terraces, while others have 4-person hot tubs. Larger suites have fireplaces, wraparound balconies and 2nd bathrooms, while the 3-bedroom suites add kitchens and saunas.Dining options include an upscale steakhouse and a sushi bar, as well as a trendy cocktail lounge. There’s also a relaxed gig venue and a 1940s-film-noir-themed bar. Other amenities include a glitzy gaming floor and several golf courses, plus a spa, tennis courts and a fitness center.

Things You Need to Know

  • 7 min drive to Cross Island Chapel
  • Guests praised the service, which has a concierge
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “suites” 17 times
  • Guests praised the nightlife
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a spa
  • Guests praised the sushi bar

Feedback From Real Customers

Dena C

The Lodge was very nice but for the price of the room I was left feeling disappointed Just to name a few small details; not enough trash receptacles throughout the facility as well as the rooms; the coffee in room is nice but a few more k cups and more sugar and creamer can make a big difference, we were left to grab some from the casino and bring to our room The updates especially in the bathroom was nice but unnecessary expensive treatments, I think a bigger shower area with better drainage, no tub and a nicer seated vanity/ desk area would have been more useful

The staff was exceptional and service was quick We were very disappointed that breakfast was not available during the week but understandable considering staffing isn’t up to par however the casino should offer vouchers for buffet service if the in-house restaurant is not operational It was a nice touch to have the smores bar option however, we did not partake

12. DoubleTree by Hilton Utica (3-star hotel)

  • Address: 102 Lafayette St, Utica, NY 13502
  • Phone: (315) 724-7829
  • Ratings: 4.4 (712 reviews) Very good Eco-certified
  • Website : DoubleTree by Hilton Utica
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Historic landmark hotel dating from 1912 offering traditional rooms, plus a lounge/bar.

About this hotel

Set in a landmark building dating from 1912, this classic hotel with a celebrity history has an ornate lobby with marble columns. It’s an 11-minute walk from the Adirondack Scenic Railroad and 2.4 miles from Utica Zoo.Homey rooms are decorated in a traditional style. All have free WiFi, coffeemakers, and TVs with sports channels; most have minifridges, while some suites add additional whirlpool baths and pull-out sofas.Amenities include an exercise room, meeting and event space, and a lounge bar.

Things You Need to Know

  • One of the few hotels in the area with air conditioning
  • Walking distance to the Adirondack Scenic Railroad and Doyle Hardware Building
  • One of the few hotels in the area with room service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “cookies” 11 times
  • One of the few hotels in the area with a fitness center
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Darren DeGouff

I simply cannot Say enough things about this hotel Excellent staff, excellent room, excellent everything

I upgraded into a suite, and it was awesome I mean, this hotel has the feeling of old, while everything is new We even had a jacuzzi tub in the room! Do yourself a favor and spend a few nights at this Hilton jewel You WON’T regret it

Katherine F.

Awesome old hotel in a good location – great breakfast is just across the street at Whisk and there is a restaurant in the hotel (though I didn’t try it) The rooms are more modern though the layout and some small accents like mirrors and art retain the vintage charm The hotel also has Tesla electric chargers and they are close to the front, not in the back like lots of hotels! 10/10 would stay here again

Errold Michel

Stayed this past weekend The first night, no issues Second night, bugs and a spider were found throughout the bed

I let the staff at night know, checked out early, and the night clerk said his manager would call me to follow up Next morning I was billed and still haven’t been contactedUPDATE:Hotel contacted me via email 2 days later with an updated invoice and email stating they looked into the matter Thank you for following up I updated my ratings because they responded

13. TownePlace Suites by Marriott New Hartford (3-star hotel)

About this hotel

An 18-minute walk from shops and eateries, this casual hotel is 3 miles from Twin Ponds Golf Course, and 6 miles from both Interstate 90 and Utica Zoo.Bright, relaxed studios offer sitting areas, kitchens, flat-screen TVs and free Wi-Fi; some add sofabeds. The 1- and 2-bedroom suites feature separate living rooms; some have whirlpool tubs,Parking and hot breakfast are complimentary. Other amenities include an indoor pool, a gym, coin-operated laundry facilities and BBQ grills. Pets are welcome.

Things You Need to Know

  • Guests praised the rooms, which have kitchenettes
  • The rooms have refrigerators
  • 9 min drive to Sherrill Brook Park
  • One of the few hotels in the area with room service
  • Guests liked the service
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a casino
  • Guests praised the indoor pool

Feedback From Real Customers

Susanna Schmitt Williams

Awesome pet friendly hotel Great side road for walking my senior rescue pooch Clean and set up well

Just could use a bit more bathroom counterspaceIt’s Atom approved Don’t mind the eyes, he’s begging for some of my dinner

Kelly Cotting

We had a good experience here The unit was very clean, the beds were comfortable, kitchen well appointed The alterations they’ve made for covid were totally appropriate but also didn’t negatively affect our stay

Hospitality staff will come by and not enter the room, but empty trashcans if you leave them outside They also still do provide housecleaning services no matter how long your stay UNLESS you flip the sign indicating you don’t want them They still served a pretty decent breakfast, the staff was exceptionally kind with my unruly three year old who was super jazzed about the pool and tracked water everywhere, and the pool is available if you reserve a one hour timeslot ensuring you’re the only guests using it

Tom Tudesco

AVOID this place With so many other choices in the area, do not waste your money I am a Marriott member and we made a reservation thru the Marriott website

We stayed 4 nights and had issues every dayCheck in was a disaster as we were given a key to a room that was occupied We found that out when we went to the room to try and use it We went back down to the desk and after being told they had no rooms, 20 minutes later we finally had a room that was not occupied The room was not clean, carpet ripped and we found a used washcloth handing on the shower curtain We asked for cleaning service each day and received it one day of the four days we stayed We had to go down to desk each night for towels The front desk at night was poorly staffed by people who did not not know what they were doing/not trained or were too busy looking at their personal cell phonesCustomer service, was non existentBreakfast in the morning had aged fruit, and was not kept looking nice bu the staffAgain, other places around the area have to better

14. Delta Hotels by Marriott Utica (3-star hotel)

  • Address: 200 Genesee St, Utica, NY 13502
  • Phone: (315) 797-8010
  • Ratings: 4.1 (422 reviews) Very good
  • Website : Delta Hotels by Marriott Utica
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Relaxed rooms & suites in a modern hotel with an indoor pool, a gym & a restaurant, plus free Wi-Fi.

About this hotel

In a commercial area, this modern hotel is a 5-minute walk from the Stanley Theatre, and 2 miles from both Utica Zoo and Interstate 790.Down-to-earth rooms come with free Wi-Fi and flat-screen TVs, plus minifridges and coffeemakers; some offer sofabeds. Suites add separate living rooms. Room service is available.Amenities include an informal restaurant/bar, an indoor pool and a gym, as well as a coin-operated laundry and a convenience store. There are also 7 meeting rooms.

Things You Need to Know

  • Guests liked the clean rooms and praised the beds
  • Walking distance to the Munson-Williams-Proctor Arts Institute and the Adirondack Scenic Railroad
  • Some guests complained about the bathrooms
  • 12 min walk to nearest train station
  • One of the few hotels in the area with room service
  • Guests mentioned pools 21 times
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Rick Cagle

Location couldn’t be better Easy access to the highway, and walking distance to some fantastic dining experiences Services seem to have been suspended or greatly reduced, with no housekeeping at all during my stay, so I can’t comment on the quality

Breakfast met my personal standard of crispy bacon, and both wait staff and front desk personnel were friendly and helpful

Michael W

Some of the rooms are very dated and need repair especially on the second floor so if they try to give you that floor try to changeThe breakfast is a basic Hotel breakfast I’m not sure why they charge $16 for it that’s the same kind of breakfast that’s free at most places for a continental breakfastThe servers in the restaurant are friendly and outgoing the food is okay if you don’t have any other option but there’s a lot of restaurants close by go to one of those if you canI would stay there again but I would probably try somewhere else first

The best part of this place is definitely the front desk staff and the servers in the restaurant

Cris Noble

Let me start by saying the room itself and the amenities were great Also in my first 2 days here the staff was very friendly and hospitable However upon the third day things went left thus the reason for my 1 star rating

A young lady at the front desk named “Cotton” was rude, unfriendly and unaccommadating I am a combat disabled veteran as well as a rewards memebr I was checked with the military rate as I normally am After my 2nd day I asked to have my room extended another night and was told my rate would now be doubled and they could not honor the military rate for me The young lady went on to say I shouldn’t have recieved a military rate in the first place I asked why and explained I have all of my documentation and she never once asked to see them to verify I asked to speak with a manager but was told she wouldn’t be in for another couple of hours So I asked could my check out be extended until that time instead of checking out and back in She did that, great However once she reset my room card she without asking me or notifying me took away my reward privileges even though I am a reward member She also never asked for verification of thatNow here is the kicker 4 other guests walked up to the desk after me and asked could they be locked in at the rate they checked in at upon extending their stay also They were told of course and the rate would be adjusted and all taken care of! They were even provided after room cleaning with fresh sheets, pillows etc I followed the customers out the door to ask and verify if they had in fact been locked in and given another night’s stay at the original rate and they said yes! I explained my situation and how I was being given a hard time and they said be persistent I came inside and asked the front desk rep why they had their rate honored and Cotton grabbed her head and said I’m not listening to anything else I said that is a part of customer servicegood customer service Listening and communicating politely, friendly Especially when I hadn’t yelled or been irate I was simply asking question expecting to get solid and friendly answersWhy were these women being treated differently and better than me? I hate to think it was a matter of race but narrowing everything down I feel it may have been thatI am very disappointed in my service today We’ve stayed here numerous times without issue until today, it’s upsetting Especially being that I am also a miliary veteran I called corporate to make a complaint which has been noted I am awaiting the case to be reviewed while I will be trying one more time to get my military rate honored by the manager when she arrives If I am treated fairly by the manager I will adjust my rating but in the meantime1 star

15. The Arbor Inn of Clinton

  • Address: 3919 Griffin Rd, Clinton, NY 13323
  • Phone: (315) 859-1790
  • Ratings: 4.9 (19 reviews) Excellent
  • Website : The Arbor Inn of Clinton
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Refined B&B in a 19th-century farmhouse offering rooms with period features, plus free Wi-Fi.

About this hotel

Housed in a clapboard-fronted, 19th-century farmhouse and surrounded by 5 acres of lush gardens, this upscale B&B is a 12-minute walk from Hamilton College and 2.3 miles from the historic village of Clinton.Elegant rooms are decorated in a cottage style with period features including exposed brick chimneys. All rooms have en suite bathrooms, free Wi-Fi, TVs and DVD players, plus homebaked cookies. Suites offer separate living areas with pull-out sofas/chairs.Continental breakfast is served in the formal dining room; cooked breakfast is available at weekends. There’s a cozy lounge and a guest computer.

Things You Need to Know

  • The rooms have refrigerators and coffee makers
  • 13 min walk to Museo de Arte de Ruth y Elmer Wellin

Feedback From Real Customers

Yann Poncin

Lovely house, inviting as you can see from the pictures Nice rooms, beautiful common area, clean, and tasteful food Jana, the Arbor Inn manager (and chef/cook) was terrific

She was so friendly and helpful with suggestions It’s our place to stay when in Clinton I’ve been there with both small and larger family groups and is ideally suited for such get togethers

Cynthia Boyd

The Arbor inn was a beautiful place to stay Ellen and David were fabulous hostsThe rooms were beautiful and clean

Deer running on the back field a great delight Ellen and Dave were knowledgeable of the area and provided great tips on what locations to visit Will definitely stay again! Thanks Ellen and Dave for a great weekend ☺️

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