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14 Best 5 star hotels in San Juan, TX (2022)

5 star hotels in San Juan, TX

1. SpringHill Suites by Marriott McAllen Convention Center (3-star hotel)

About this hotel

Just off I-2 and a 14-minute walk from the the McAllen Convention Center, this modern all-suite hotel is 5 miles from the International Museum of Art & Science.Offering flat-screen TVs, the polished suites also feature coffeemakers, minifridges and microwaves, plus free Wi-Fi, iPod docks and sitting areas with pull-out sofas.Freebies include hot breakfast, evening socials and parking, plus airport and local area shuttles. There’s also an indoor pool, a hot tub and fitness room. Other amenities consist of a business center and a meeting space.

Things You Need to Know

  • 5 min drive to the McAllen Botanical Gardens
  • 8 min drive to McAllen Miller
  • Guests praised the service
  • Guests liked the restaurant
  • Guests liked the beds, mentioned 15 times in reviews
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Michael Garcia

Not very happy at the moment I booked using Priceline and had solidified my room When I met with front desk during check-in, they charged me again, and again

Total of about $808 just for (2) days Then I asked about it and they said they had to wait for the manager to get back Supposedly they were going to fix it the next day… well no the manager called in for being away, then agin that they couldn’t come in I get it… you use the excuses not to come in sounds like a employee making excuses I want me refund!! Plus i’m a Titanium Elite member and I got screwed

2. Casa De Palmas, Trademark Collection by Wyndham (3-star hotel)

About this hotel

Set in a 1918 Mission-style building, this upscale hotel is 1.9 miles from McAllen Miller International Airport (MFE) and La Plaza Mall, 2.1 miles from McAllen Convention Center and 6.3 miles from State Farm Arena.The polished, Spanish-influenced rooms have plush beds, free Wi-Fi, flat-screen TVs, iPod docks, coffeemakers and minifridges; some have courtyard views. Suites add living areas (some with floor-to-ceiling windows) and access to the club lounge with complimentary breakfast, snacks and soft drinks.There’s a 24-hour gym, an outdoor pool and an informal Latin restaurant/bar, plus event space. An airport shuttle is free, as is parking.

Things You Need to Know

  • Guests praised the beds
  • 7 min walk to McAllen Heritage Center
  • Some guests complained about the bathrooms
  • 9 min drive to McAllen Miller
  • Guests mentioned the service is friendly
  • Guests liked the breakfast
  • Guests praised the outdoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Karen Colchado

To start off, we had booked an ADA room but were placed in a regular room When we brought it to their attention, we were told that we would have to wait until the next day Surprise, they never gave us the ADA room

My mother-in-law (quadruple amputee) had to take a rag bath on the toilet because she could not access the showerWhat upsets me us that on their website they say the hotel is “Accessible” friendly, but it truly isn’t, it’s just somewhat “convenient”The elevators are so small and narrow, we barely could fit my mother-in-law with her wheelchairThe website says that their staff is “trained to service guests with disabilities” but they obviously weren’t Any question I had about the “accessible” amenities, the staff didn’t know how to answer me or did not know the answerFor example, I asked about the accessible pool and none of the staff knew if the equipment worked properly “It should work” “I don’t know” “you can check yourself”I’m not going to wheel my mother-in-law all the way down to the pool and transfer her into the pool lift and then find out it doesn’t workLoud construction was right outside during our stay, hotel was musty and humidFood was nothing special but very expensive2 stars is for the historic site

jesse patterson

First room had major issue with mold surrounding the A/C vent in the ceiling, and no towels in the room, second room offered had mold on in the bathroom ceiling, didn’t feel like moving to a third room since the mold was contained in the bathroom Does this hotel understand that the safety concerns of breathing in mold? I only wish I could add my photos to this review so you could understand!!

Matt Shannon

Great stay at Casa de Palmas hotel! Check-in was super easy! Rates were on-par Room was very clean and comfortable! Room was a little small, however, it’s an older historic hotel that has been expertly modernized! It just took a minute to figure out where to put the luggage foldout where it wouldn’t be in the way LOL

Not really a problem Plenty of electrical outlets New TV Can be controlled via your phone and/or the remote in the room Great pool! Nice bar Awesome location!!! Close to everything!

3. La Quinta Inn & Suites by Wyndham Alamo – McAllen East (2-star hotel)

About this hotel

Just south of Interstate 2 and a 9.8-mile drive from McAllen International Airport, this standard hotel is also a 13.5-mile drive from Santa Ana National Wildlife Refuge.Minifridges, microwaves and coffeemakers are offered in each casual room, as well as pillow-top mattresses, free WiFi and flat-screen TVs with premium cable channels. Suites add separate living areas with sofabeds. Kids 18 and under stay free with a parent or grandparent.There’s a fitness room, a business center and an indoor pool in addition to the free continental breakfast. Amenities also include complimentary parking, as well as 1 meeting room.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 8 min drive to Donna Hooks Fletcher Museum
  • 16 min drive to McAllen Miller
  • Guests liked the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned “omelettes” 14 times
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

E Baker

Ok Breakfast was barely worth eating-no eggs, all carbs & they didn’t have a cook to see after things Had to ask the girl at front desk to restock butter, jelly, fruits etc

Enjoyed the pool Would probably pay a bit more for a nicer hotel next time

Stacy Tuhn

We stayed here for 3 days Rooms were clean, we enjoyed the pool and hot tub in the evenings The day we checked in, we had a lot of questions and needed help with a few things in our room

The young gal working her name was America She was very polite, patient and very helpful !! We loved her! The morning we checked out we had Salma and she was also great !!

Joanna Gutierrez

It was ok

Checkin was fast Except for telling mewe were “NOT ALLOWED”TO EAT BREAKFAST IN OUR ROOMS😳🙄😡😡 Beds r Hard Covers were to thin Need to bring thickblankets I like my room cold And breakfast was not so great Bagels and cerealLuckilythere was a DENNYS near by Service at La Quintahad been great in the past This timeit was disappointing

4. La Quinta Inn & Suites by Wyndham Pharr – Rio Grande Valley (3-star hotel)

About this hotel

In a commercial area off I-69c, this relaxed hotel is 4 miles from both the International Museum of Art & Science, and scenic views at Bill Schupp Park.Simple rooms come with free Wi-Fi and flat-screen TVs, as well as minifridges, tea and coffeemakers, and sitting areas. Suites add separate living areas with sofabeds.Parking is complimentary, as is breakfast served in an informal dining room. There’s also an outdoor pool with a terrace and sunloungers.

Things You Need to Know

  • 10 min drive to Edinburg Scenic Wetlands & World Birding Center
  • 15 min drive to McAllen Miller
  • Guests praised the service
  • Guests praised the restaurant
  • Guests mentioned beds 11 times
  • Guests mentioned pools 11 times

Feedback From Real Customers

Yvonne Cruz

This was the best La Quinta we have ever stayed at! First of all, the entire staff was friendly and helpful Our room was very clean The entire hotel was spotless

The mattress was comfy The hotel was in the perfect location And last but not least…the breakfast was PHENOMENAL! The staff member who was in charge of breakfast every morning was so nice, polite, and also very helpful with whatever we requested We will definitely be staying here again!

DM L

Just ok The room we were first given had a bed that looked like someone had been laying down in it, it was rumpled with the pillows still showing someone’s head print there The other bed was made up so you could see the obvious difference

I went immediately to get another room which I was given without a fuss, but no apologies or anything just ok, here’s another room He was a young kid so I didn’t expect much anyway at least he wasn’t rude about itThe new room was ok, the rooms are very small and really don’t look much like the photos on line Definitely not the same nice bedspreads used The ones actually used looked faded but they were clean (I hope) We had everything we needed for the one night stay even had a tiny fridge I didn’t like the towels most of them seemed old and beige not white A few were ok I used those But for overnight it was ok The pool area looked nice and the breakfast in the morning was really good so that made up for a lot

Sylvia garcia

Awesome hotel very good home made breakfast Mexican style ,clean ,comfortable room,beautiful staff from cleaning, to front desk,to kitchen ladies great location

5. Basilica Hotel (3-star hotel)

About this hotel

400 N Nebraska Ave, San Juan, TX 78589(956) 787-0033 ext. 223

Things You Need to Know

  • 3 min walk to the Basilica of the National Shrine of Our Lady of San Juan del Valle
  • 16 min drive to McAllen Miller

Feedback From Real Customers

Naila Malissa

Me and my friend stayed on the night of Feb 2 2019 We attended the Lady of San Juan pilgrimage From the moment we got there front desk rep Joe was super amazing and friendly

He answered all our questions The rooms were spotless and smelled clean The beds were super comfy The room Temperature was perfect We then ate lunch at the basilica cafe and the food there was fresh and delicious not to mention affordable If i could give this place more than 5 stars I would I highly recommend it!

Jennifer Schuster

Front desk ppl were very nice They even gave us a card for 15% off at gift shop We rented the family room

Not what I expected It had 2 full size beds in one room with a small closet & in the next room over had 2 twin size beds a built in desk with mirror & small closet with a Shared bathroom We expected this room to be a whole room No division and way bigger None smoking rooms, that’s fine We don’t smoke anyways No mini fridge, so I could keep my babies milk cold No microwave No blow dryer No coffee maker No telephone No alarm clock Very cold we had no control over the AC Had small flat screens in each room bathroom was nice, but no tub to wash my baby Up stairs No elevator The doors to the place lock up at 10pm so if you put pasted then you had to call security to come unlock the front door to let you in But that was nice to know I felt safe Very quiet that was awesome too But every 30 seconds the fire alarm would beep really loud No free breakfast, it was so hot in the cafe But over all for a place to lay my head It was nice

6. Courtyard by Marriott McAllen Airport (3-star hotel)

About this hotel

This straightforward hotel is 0.7 miles from McAllen International Airport and 3.1 miles from the McAllen Convention Center.Contemporary-styled rooms offer free WiFi, desks, flat-screen TVs with premium cable channels, iPod docks, minifridges and coffeemakers. Suites add separate living areas.Social spaces include a living room-style lobby. The American restaurant serves breakfast, including Starbucks coffee. There’s also a business center with workstations and printers, and a meeting room. Other amenities include an outdoor heated pool, a hot tub and an exercise room, plus a complimentary airport shuttle and free on-site parking.

Things You Need to Know

  • 13 min walk to Quinta Mazatlan
  • 5 min drive to McAllen Miller
  • Some guests disliked the bathrooms
  • The fitness center has weight machines and elliptical machines

Feedback From Real Customers

Denise Kyzelis

This hotel needs a major renovation Only 1 elevator which is extremely slow Walls were super thin – our neighbor arrived to their room at 1am and proceeded to have a long and loud phone call, so we did not get a great nights sleep

Shuttle is not 24 hour – our flight arrived after 11pm, so we had to get a taxi We booked this hotel BECAUSE it had an airport shuttle

7. Hampton Inn Weslaco (2-star hotel)

  • Address: 1004 Fairfield Blvd, Weslaco, TX 78596
  • Phone: (956) 405-3350
  • Ratings: 4.4 (165 reviews) Very good Eco-certified
  • Website : Hampton Inn Weslaco
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Relaxed budget hotel offering an exercise room & an outdoor pool, plus a convenience store.

About this hotel

Set off Interstate 2, this informal budget hotel across the street from Cinemark Movies 10 is 14 miles from Santa Ana National Wildlife Refuge and 18 miles from the McAllen Convention Center.The down-to-earth rooms provide Wi-Fi and flat-screen TVs, as well as minifridges, microwaves, and tea and coffeemaking facilities. Upgraded rooms add pull-out sofas.Amenities include a convenience store, a gym and an outdoor pool. A breakfast buffet and parking are available.

Things You Need to Know

  • Guests praised the beds
  • Guests praised the down-to-earth rooms, which have TVs
  • 6 min drive to Gibson Park
  • Guests liked the friendly service
  • One of the few hotels in the area with a fitness center

Feedback From Real Customers

Rose Mar

From front clerk who greeted us at evening to our very clean and spacious room Breakfast was great! Fresh and delicious omelets, potatoes, sausage and so much more The entire hotel was clean and atmosphere was great for being a busy holiday weekend

This hotel is in the middle of town off the expressway but in a very quiet area The parking lot was quiet and felt safe I highly recommend this hotel Will definitely be back

Deborah Welsh

Hampton Inn is my favorite hotel chain and my husband and I have stayed at many across the country This was the best one we have stayed at It was so clean and beautifully decorated with very current styles

The bathroom sink was beautiful I loved the shower with two heads As always, the bed and bedding were super comfortable The staff was very helpful and friendly The only room for growth was that the oatmeal was not cooked enough (we ate when breakfast started–I’m sure it was cooked by the later breakfast hours) Overall, I rate it 5/5 stars Thanks!

8. La Quinta Inn & Suites by Wyndham McAllen Convention Center (2-star hotel)

About this hotel

This relaxed hotel off Interstate 2 is a 3-minute walk from McAllen Convention Center, 4 miles from Quinta Mazatlan, a 1930s country estate with a bird-life center and 15 miles from the Santa Ana National Wildlife Refuge.Featuring bold, contemporary decor, the streamlined rooms have free Wi-Fi, flat-screen TVs, microwaves and minifridges, as well as coffeemakers. Upgraded rooms include pull-out sofas, and some come with kitchenettes.A breakfast buffet and parking are complimentary. Other amenities include an outdoor pool, a hot tub and a gym, as well as a coin-operated laundry.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 6 min drive to the McAllen Botanical Gardens
  • 9 min drive to McAllen Miller
  • Guests praised the service
  • Guests praised the restaurant
  • Guests mentioned lobbies 15 times
  • One of the few hotels in the area with a hot tub
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Kristin Luttrell

We had an awesome 9 night stay here! I’ve never stayed in a hotel that smelled so well It smells like Coach Poppy perfume, but not overpowering The beds and pillows were very comfortable, house keepers always on their A-game, front desk was very helpful in navigating the area, the rates were very reasonable, and the breakfast selection was one of the largest I’ve seen

The food was definitely above average for hotel breakfast The entire property was clean and quiet They also offer shuttle service not just to the airport, but anywhere in a 5 mile radius Property is in a fantastic location as far as being close to everything 10/10 recommend staying with them!

Juan Chavez

First time here and absolutely loved it! Will book here for future visits Continental breakfast was splendid with great variety Rooms were wonderful as well as cleaning staff

Only issue I had was the crib I requested at time of booking was not there and also not brought to room when I requested at front desk but we made it work on the king size bed with son sleeping on couch bed which he preferred anyways

9. TownePlace Suites by Marriott McAllen Edinburg (3-star hotel)

About this hotel

Off Interstate 69C, this straightforward all-suite hotel is 5 miles from the International Museum of Art & Science, and 9 miles from McAllen International Airport.The relaxed studios come with kitchens, living areas with pull-out sofas, free Wi-Fi and flat-screen TVs. Suites add separate living rooms.Complimentary perks consist of parking and a hot breakfast buffet. There’s a casual bar, an exercise room and an outdoor pool. Other amenities include a convenience store, coin-operated laundry facilities and a BBQ area.

Things You Need to Know

  • Guests praised the kitchenettes
  • 9 min drive to Los Lagos Golf Course & Putter’s Grill
  • 19 min drive to McAllen Miller
  • Guests praised the service
  • Guests mentioned pools 10 times
  • The fitness center has weight machines and elliptical machines
  • One of the few hotels in the area with a bar

Feedback From Real Customers

C L

Upon check-in, we noticed there were a lot of fans running constantly in the lobby, I am assuming it was due to some flooding We were told checking in would take longer since there were still cleaning the room; this took an extra 45 minutes of waiting in the lobby with those load fans When we arrived to the room, it was very humid

yet cold which is interesting The carpeted floors were very damp and it became apparent at night since a very dank smell started to take over the room other minor issues were that the extra sheets had some stains on them so I assumed they were dirty and could not use them The tap water did not look too good and had a murky off-white color to it The continental breakfast was supposed to run until 9:30am but when we arrived at 9am, everything was gone None of us really got to try that out which was disappointing We called front desk and our complaints were “noted” but no action taken Overall I would say my experience here was disappointing and not a good look for Marriott

Israel Morales

Average place, all the people I needed to interact to was not kind at all, seemed to be not comfortable with the job or something Found about 3 hairs on the tub, manageable but disgusting Also felt bad when having breakfast, there is a person serving, only got a small plate, I’ve asked for a little bit more but she told me the breakfast was for all the guests, she offered me a bagel instead

Leslie Von Der Ahe

I can’t express how much I enjoyed staying at Townsuites by Marriott, off Trenton The staff are like family The Border Patrol also stays there and I met so many wonderful people and hung out by the pool, bar and outside patio

Casey’s food truck was so convenient The guys did fish fries, crawfish boils and potluck! I lol go back just to hang out in the bar with Cody who is a superstar Alex, Leroy, Corbin and so many other staff members are amazing!!! Thank you for all your support!!!

10. Cambria Hotel McAllen Convention Center (3-star hotel)

About this hotel

A 5-minute walk from McAllen Convention Center, this modern business hotel is 3 miles from McAllen-Miller International Airport.Streamlined rooms come with free Wi-Fi, flat-screen TVs and sofas, as well as minifridges, microwaves and Keurig coffeemakers. The bathrooms have walk-in showers. Suites add wet bars; some offer living rooms. Room service is available.An airport shuttle and parking are both complimentary. There’s a casual restaurant/bar, a heated outdoor pool and a gym, plus a patio with a fireplace. Other amenities include a business center, a meeting room and a ballroom.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 5 min drive to the McAllen Botanical Gardens
  • Guests praised the service, which has a concierge
  • The fitness center has weight machines and elliptical machines
  • Guests praised the outdoor pool and the hot tub
  • One of the few hotels in the area with a spa
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Gustavo Valdovinos

Best hotel ever so clean and updated

they have charging ports all over the room the Bed is comfy and the room feels like a mini luxurious apartment the bar is awesome go see Chris the bartender best customer service guy you’ll ever meet… Prices are cheap for the service this place puts out 100 stars rating don’t need to bring your own soap it shampoo they have you covered definitely will come back here again…🤩🤩🤩

Nathan Jones

A really great hotel! The best thing was the service The staff is friendly and actually seems to care about doing a good job A rare thing lately with some hotels

The hotel and rooms were spotless Beds are comfortable Showers are great!And the outdoor area with the pool is just awesome Very relaxingI’ll stay here again

Joe Oldham-Lanett

The hotel was excellentWe had access to large luggage cartsThe beds were super comfortable

They offered 4 pillows, so plenty to chose from to find the right oneThe blackout curtains were a really great touchThe towels were really nice and newThey had access to a facility where one could hang out and eat downstairsThis time I didn’t use the pool, but next time I willWhatever we asked for, they were very responsive and immediately took care of our needsThe Keurigs we’re a nice touchThe TV was perfectI was able to by snacks when I needed themThey also sell regular over the counter medicines, in case someone has a headache or stomach acheWe were a block away from the convention center, which was very convenientOverall, I was very pleased with the stay!Keep up the good work!I would love to stay there again!

11. Holiday Inn Express & Suites Edinburg-McAllen Area, an IHG Hotel (4-star hotel)

About this hotel

Set downtown in the Rio Grande Valley, this relaxed hotel is 6 miles from the International Museum of Art & Science and 4 miles from the World Birding Center.Contemporary rooms with wood floors offer free Wi-Fi, flat-screen TVs and coffeemakers, as well as microwaves and minifridges; suites add pull-out sofas. Kids age 19 and under stay free with an adult.A complimentary breakfast buffet is served in an informal dining area. Other amenities include a gym, a kids play area and a coin-operated laundry.

Things You Need to Know

  • Guests praised the large, clean rooms
  • 8 min drive to Freddy Gonzalez Memorial Park Splash Playground
  • 17 min drive to McAllen Miller
  • Guests liked the service
  • The fitness center has treadmills and elliptical machines

Feedback From Real Customers

virgie Morris

I asked for two queen beds and a roll in shower for disable son they had us in a room with a tub which I could not use so they moved us to a room with a rolling shower which was better but smaller beds for size this time The shower was a roll in but the shower handle to switch from showerhead to hand held was way too high I barely could reach it handicap people can’t reach that high up I did not appreciate having to move from room to room with two handicap boys

12. DoubleTree Suites by Hilton Hotel McAllen (4-star hotel)

About this hotel

Located 2 miles from McAllen International Airport, this modern all-suite hotel with a 5-story atrium is 5 miles from the State Farm Arena.Offering separate living rooms with pull-out sofas, the relaxed 1- and 2-bedroom suites include microwaves, minifridges and coffeemakers, plus flat-screen TVs and wet bars. An upgraded suite adds free Wi-Fi and a conference table.Complimentary amenities parking and airport shuttles. Breakfast is available. There’s a polished restaurant, a Starbucks, an indoor pool and a fitness center, plus a 24-hour business center and 5 meeting rooms.

Things You Need to Know

  • Guests mentioned the rooms are large
  • 5 min drive to Quinta Mazatlan
  • Some guests complained about the kitchenettes
  • 5 min drive to McAllen Miller
  • Guests praised the friendly service
  • Guests mentioned “cookies” 19 times
  • Guests praised the nightlife
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Mike In-Soo

Nice hotel with so much potential When I first walked in and saw the layout I was amazed Rooms were clean and sanitized

Front desk staff were friendly and professional Parking can be a little tight, so use the parking structure next to the hotel The restaurant inside the hotel has a small menu for the evening crowd, however the service is extremely lacking I would like to give Crystal a big shout out of gratitude for guest first service attitude Thanks Crystal

jacqueline kojo

Mother’s day brunch

My husband and I went to the Christmas buffet back in 2017 It was delicious with plenty of food! When the buffet re-opened after covid, we brought 2 other couples to your Mothers day brunch on 5/8/22 We were so disappointed Not only was the food supply low in the dishes, it wasn’t the quality we had had in the past All main dishes were only a quarter way full Our waitress, although friendly and trying to be helpful, you could tell they were seriously understaffed The desert table was sloppy and ran out of different items without being refilled Your famous cookies were delicious although for a 2 pm seating, we had to wait till 3:30 for them to be served We had to wait over a half hour for the bacon and sausage to be refilled and even then, it was rubbery Sad experience for $3995 per person Never again

Valerie Gulsby

Service was really amazing, some of the nicest staff I’ve ever engaged with I loved all the Amenities Bar, Restaurant etc Hotel however does need a lot of upgrades

Outside of the pool smelled fishy and near the bar it smelled like a backed up Sewage line most of the elevators were out and stain’s on the carpet was a little unpleasant Overall because of the such great service I give it a thumbs up

13. Home2 Suites by Hilton Edinburg (3-star hotel)

About this hotel

On a bustling road with multiple casual restaurants, this relaxed all-suite hotel is 1 mile from I-69C, 2 miles from concerts and sporting events at Bert Ogden Arena, and 3 miles from the Museum of South Texas History.The streamlined studios feature flat-screen TVs, Wi-Fi, kitchens and sofabeds. The 1-bedroom suites offer separate living rooms.There’s an outdoor pool and a fitness center. Other amenities include breakfast and parking.

Things You Need to Know

  • The rooms have TVs and refrigerators
  • 9 min drive to Freddy Gonzalez Memorial Park Splash Playground
  • 19 min drive to McAllen Miller
  • Guests liked the friendly service

Feedback From Real Customers

James Butera

One of the worst Hilton Suites that I have stayed at Room was not clean Hair in the shower and in the fridge

There was a quarter roll of toilet paper and paper towels upon arrival Had to call the front desk for more and they brought 1 roll Carpet is dirty and caused foot steps on the tile floor in the kitchen area after walking on it No ice bucket and had none available at front desk Staying 2 weeks for work – surfaces are sticky and definitely not the typical Hilton experience

Christina Belleta

Had to travel here last minute for family Stayed for almost a week Chose this area because of what was around & slightly newer area

It wasn’t far from McAllen, Donna or other cities in the Valley Super easy check in on the app & when we arrived, Leo was very welcoming He shared with us everything that the hotel has/offers Pet friendly was huge! We were able to get whatever we were needing in our room daily House keeping was great & very kind The rooms were a perfect size For two adults & medium size dog It had everything we needed Leo made sure he checked on us & helped me with checking out The staff here are very kind & welcoming The hotel is nice & clean Nice breakfast Clean laundry facility & gym Good grass areas to walk your dog, as well as dog station on the side for poop bags/trash We were very happy with our stay & will stay here again when we come back to visit!

Loretta

Upon arrival I was told my price and was told the deposit was added with the price then another girl and manager told tell me the deposit wasn’t add I don’t mind paying a deposit I wasn’t informed about so I paid the deposit after a little of a hour of them saying no it’s not a deposit and yes it is This was a after driving 6 hours

Get in the room the towels are yellow not white I was told it had a stove but didn’t , the refrigerator was nasty the walls had food on them The closet had a curtain as the door the curtain has food stains on it They had to call to the hotel beside them to come clean the room that’s sad At the hotel almost 4 house and still not settled in The worst hotel The sad part is the manger left When it was check out time I was charged the wrong price that should have been nothing Never again I wouldn’t care if they gave me a week free I wouldn’t dare stay at that location

14. Holiday Inn Express & Suites McAllen – Medical Center Area, an IHG Hotel (2-star hotel)

About this hotel

Off Interstate 2, this modern budget hotel is a mile from both McAllen-Miller International Airport and Quinta Mazatlan, a Spanish-revival mansion with tropical gardens.The down-to-earth, soundproof rooms offer free high-speed Internet and flat-screen TVs, as well as minifridges, microwaves, and tea and coffeemakers. Suites add pull-out sofas.Complimentary perks consist of parking, a weekday airport/local shuttle, and a hot breakfast buffet served in a relaxed dining area. Other amenities include an exercise room, plus an outdoor pool with waterfalls. There are also coin-operated laundry facilities.

Things You Need to Know

  • Guests praised the down-to-earth rooms, which have TVs
  • The down-to-earth rooms have microwaves and coffee makers
  • 5 min drive to Quinta Mazatlan
  • 5 min drive to McAllen Miller
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests mentioned pools 17 times
  • The fitness center has elliptical machines and free weights

Feedback From Real Customers

Jonnie Turlington

My family and I were visiting from out of town and booked rooms at a neighboring motel It was horrible! Desperate to find last minute rooms at another hotel, we were saved by a wonderful man named Eric (the manager) I called and was greeted by a very friendly young lady who assisted us with our reservations

The price was about what I expected it to be We stayed in the beautiful suites It was incredibly clean, smelled so fresh, and my family was so comfortable We slept great and woke up to find hot fresh breakfast waiting downstairs The pool was beautiful and clean (however we did not partake) A must stay for anyone wanting great service and great pillows 😉

Joe Parlon

I have stayed at a lot of Intercontinental Hotel Group (IHG) Properties This was an especially enjoyable stay and I was here 35 days to offer this review My room was nice

Getting here is easy and convenient The Staff from desk, to cleaning to managers were all amazing They were incredibly friendly & professional and a definite example of the standards of IHG Properties THANK YOU

Lily Trevino

Very impressed by the level of service rendered by the dining hall and housekeepers on a busy Spring Break weekend The rooms were impeccable and the breakfast area was well-stocked and clean in spite of there being dozens of demanding guestsUnfortunately, these were the only posts at which we spotted female personnel and they were severely understaffed

In spite of being IHG Spire Elite card members, they only gave us one hour late check-out; most usually allow threeA few hours after arriving, I asked about complimentary points we usually receive, but Erik said we wouldn’t be receiving any because we were using points for our stayLater in the evening, when we called the overnight front desk receptionist, he kept us on hold for an extremely long time and then wouldn’t answer When we went downstairs to ask for utensils, he quickly showed us his cell phone and said he was talking to the manager It wasn’t rude necessarily, just a little strangeI finally received an email letting us know points had been added to our account, but they are nowhere near the amount we used to receive for stays before the pandemicAgain, we were very happy with the impeccable rooms and common areas and the clean and well-stocked breakfast during our stay

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