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15 Best 5 star hotels in South Laurel, MD (2022)

5 star hotels in South Laurel, MD

1. Hilton Garden Inn Silver Spring White Oak (3-star hotel)

About this hotel

This suburban hotel is within a 10-minute walk of several major corporate offices, and less than a 14-mile drive from downtown Washington, DC.All rooms offer sophisticated decor and custom-designed beds, plus flat-screen TVs with premium cable channels, microwaves, minifridges, desks with ergonomic chairs, and free WiFi.A cooked-to-order breakfast is available (fee), and there’s an on-site American restaurant, as well as a fashionable lounge and a 24/7 pantry. There’s also a fitness center. Additional amenities include 2 meeting rooms and a business center, plus free parking.

Things You Need to Know

  • Guests liked the clean rooms
  • 20 min drive to Rock Creek Park
  • Guests liked that this hotel is near shopping
  • Guests liked the service
  • Guests praised the American restaurant
  • Guests liked the lobby, mentioned 16 times in reviews
  • Guests liked the breakfast
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Sabitha Thomas

We stayed here for two weeks while our home was being remodeled The location was perfect for us We booked two rooms as my husband and I both work remotely and had our double monitors set up in each room

The desk/chair was comfortable for working 10+ hrs/day The internet was fast and reliableThere is no kitchen but there are plenty of eating options just steps from the hotel There is a microwave and a small fridge The free coffee in the lobby was pretty good too!Our kids enjoyed the indoor pool as a treat and we made use of the fitness centerThe breakfast is cooked to order and served I would have rather full self service because it took a long time in the mornings, but it was good The food was fresh, especially the fruitsEveryone was friendly and the accommodations were comfortable overall It is not easy to live/work out of a hotel with small kids, we made the best of it and this turned out to be a great option

Shujie Dong

The hotel looks great from outside, bedroom clean and big Unfortunately, The bathroom smell of Urine When speaking to the staff who insisted that all rooms cleaned very well and she didn’t smell it and she stated she had a good nose

The front desk staff is professional but I cannot feel her warmthOther than that the hotel cafe’ staff is very friendly, look forward to switching to a different room this afternoon

VagabondMike

This hotel looks clean and modern, but that’s where the comfort ends Every expense was spared in the comfort of this hotelI’m sure they could have found a firmer substance for the bed

Maybe concrete, but even that may have been an improvement, at least springs wouldn’t have been stabbing at me all nightThe pillows are feather, but broken down horribly I would like to think it’s from washing them so often, but they weigh a ton for a feather pillow, which means they’re probably full of dust mites from years of useIt was clean, but I probably would have gotten a better nights sleep in the truck Spend your money somewhere else

2. Holiday Inn Express & Suites Laurel, an IHG Hotel (2-star hotel)

About this hotel

Off Route 276, this standard hotel is a 7-minute drive from the Montpelier Mansion and a 4-minute drive from the Dinosaur Park.The straightforward rooms and suites come with work desks and flat-screen TVs, plus microwaves, minifridges and coffeemakers. There’s also free WiFi and high-pressure showerheads, plus kids 19 and under stay free with an adult.Amenities include a complimentary breakfast buffet, large-vehicle parking and an indoor pool, as well as a business center and an on-site fitness center.

Things You Need to Know

  • Guests praised the beds
  • 10 min drive to Montpelier Mansion
  • Guests praised the friendly service
  • One of the few hotels in the area with a restaurant
  • Guests mentioned showers 20 times
  • Guests mentioned lobbies 12 times
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Eb G

Clean, quiet and convenient location Spacious rooms with mini fridge and microwave Extended continental breakfast hours on weekends

Early check-in option with 11a check out Sofa and desk located in rooms There were cracks in the ceiling in bathroom but nothing more problematic in room There are Dove products for body and hair which was extremely delightful! Housekeeping has a presence and politely knocked on the door as a reminder that check out was in 10 minutes The breakfast was a bit interesting, surprised no potatoes There is a pancake makersorry no waffles! Cinnamon rolls were dry Eggs, sausage, gravy, biscuits were hot food items There is also a pool area! Plenty of uncovered parking out front This hotel is very clean all over I highly recommend if you are in the area for business or personal travel

Mrs. Waddell

I would love to give this hotel an excellent review because it appeared as if the customer service was superb and the rooms were clean and smelled good I had to put a $50 deposit when I was using my debit card This was fine even though I spoke to them on the phone and they didn’t tell me anything about a deposit when using a credit card or when using cash

I was supposed to use cash to pay for the room but there was $150 deposit when using cash This is not noted on a sign anywhere and was not told to me when I made the reservation and specifically ask what is the total cost to reserve the room I paid for two days but I actually checked out early on the second day before The cleaning staff even got to my room I did not expect to get a refund for that day But I had a feeling that because the room was paid for for the entire day and the cleaning staff hadn’t even made it to my room that they were going to either use my room for their own personal use or try to sell the room to someone else I had no issue with that but my suspicions was something funny was going to happen This was May 1 that I checked out and now it is May 12 and I still have not received my $50 deposit They are holding my money hostage I have called them and they claim that they have sent it back and I have also called my bank and they say that Holiday Inn express is holding my $50 deposit still I would never use my card at this hotel again let alone even do business with them I left the room spotless and I know I did not make any damages so there was no need for them to hold my $50 deposit A matter of fact they assured me that everything was fine and they had released my $50 deposit I am highly upset because I needed that money because it wasn’t in my budget to give that to them in the first place There is some shady stuff going on there and I do feel like it was racially motivated

Amanda Strange

Stayed here 3 nights for business It is decent hotel overall besides the really hard and uncomfortable bed, but the horrible service ruined it for me I called multiple weeks ahead and asked for late checkout for my final day since I had work to do, which they agreed and told me the latest was 3pm

Great So I planned to work and leave by 3pm The night before checkout, I even called the front desk to confirm I had late checkout They told me yes, they see it on my reservation, no problem However at 11:15 the morning of checkout, I get a call in my room by Evelyn at the front desk saying I need to check out I told her I had arranged late checkout and she told me, no you did not, we don’t do that, you need to leave because we have a large party coming and we need to clean your room I told her, it was arranged ahead of time for my reservation and I even confirmed last night She replied, oh that person is new they don’t know what they’re doing Wow I told her, well I’m in the middle of work I can’t stop and I need until 3pm as I had planned to After going back and forth she agreed to 2pm, even though I needed 3pm as planned I asked to speak to a manager and was told there was none Only when I asked her name did she say okay, you can stay until 3 This after arguing with me and being extremely rude and unprofessional In all my years of staying at hotels, I’ve never ever experienced being treated like that This same person, Evelyn, was even rude at check in She wasn’t even at the front desk when I arrived and the door was locked so I couldn’t even get in the hotel I waited for a while before she finally let me in Once I did and got my room key, I asked for a cart to haul up all my stuff since I had a lot and was told they’re all occupied No concern whatsoever as I struggled to get all my stuff up People like Evelyn should not work in hospitality Oh and the kicker is when I checked out before 3pm, this large party they were kicking me out for was not even there So all that arguing and rude service… for nothing I was planning to come stay at this hotel regularly and now I’ll take my business elsewhere

3. Hampton Inn & Suites Arundel Mills/Baltimore (3-star hotel)

About this hotel

Off Highway 100, this modern hotel next to the Arundel Mills shopping mall is a 7.6-mile drive from Baltimore International Airport and a 13-mile drive from downtown Baltimore.Classic rooms feature free Wi-Fi, flat-screen TVs and custom-designed beds, plus microwaves, minifridges and coffeemakers. Suites add sitting areas with sofabeds.Complimentary amenities include guest laundry facilities, parking, hot breakfast and 24-hour local shuttle service. There’s also an outdoor pool, a snack shop, and fitness and business centers, as well as meeting rooms.

Things You Need to Know

  • Guests praised the beds
  • The rooms have TVs
  • 13 min walk to the Maryland Live! Casino
  • 48 min drive to Washington Ronald Reagan
  • Guests liked the service
  • Guests mentioned “shopping malls” 48 times
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

michael anderson

The only reason that I gave this two stars rather than one because of the staff is really nice But this hotel has seen its better Days The rooms smells molded, it may be the carpet

It was difficult for me to sleep because of the smell I had a headache for the 2 nights that I stayed there My coworkers stated the same thingNormally hotel lobbies are nice and updated Not this one, so you know what you are going to get when you get to your room Even the wallpaper has scratches and dirt on it Horrible!!! Do not stay here unless you live lesser than this!

Gavin GUARDMAN

We booked in to a “suite” which is putting it very modestly The only upgrade was a bit more floor room It was on the fifth floor

There was peeling paint and wallpaper across most of the walls The toilet would not flush and ended up clogging immediately When going to the front desk, clerk was on a smoke break and had to call maintenance personally who was just not at work What kind of Hilton has no maintenance staff? We had to plunge the toilet ourselves Subsequently another person in my party tried to shower and the bath tub backed up When going to plunge to it to maybe try and fix it, black pieces came out of the drain God only knows what those were So we asked to move which they obliged The room the system said was available was not It was filthy and torn apart and smelt like some one had died in it from the hallway Back down to the desk we went They finally seemed to pull enough sense together to get us into a room seeing as how it’s approaching midnight and we’d be lucky if there was any more available The consolation was free ice cream and a changed rate The rate going from 135 to 99 a night In my opinion this place was comparable to a motel 6 which cost 30 dollars a night I probably would have slept better there I like a stiffer bed but I left with back pain The ac wasn’t working properly either as I dropped it to 66 degrees and the ambient temp stayed around 71 Damp and dingy The lobby bathroom stall is falling apart The pool was nice enough with a broken gate The entirety of the hotel comes from a time forgotten which was kinda cool for two minutes until you see how nasty it actually is I guess if I was as drugged as hunter s Thompson in fear and loathing this place would be marvelous But it is indeed a dumpster fire If you have live anywhere close to better than this hotel is not for you

Joey Meador

Before a long day of travel, I had booked a room at this hotel for over $200 in hopes of rest before a 7 hour drive the next day I arrived to a chaotic place with people having cookouts and throwing baseballs in the parking lot There was one person working on an incredibly busy night

I tried to go to sleep just before 9pm to no avail There was yelling, screaming, and door slamming I contacted the front desk They sent “security” up to quell the ruckus to no avail The next time I called the lady said she’d have them evicted, but still nothing I called the front desk 8 times over the course of 3 hours and as I write this the noise is still as loud as it was at 9pm This is behavior I expect paying $60 at a Motel 6, but this is a Hilton property charging almost 4 times that amount Stay away from this place if you actually want to sleep

4. Residence Inn by Marriott Fulton at Maple Lawn (3-star hotel)

About this hotel

Set among businesses and restaurants, this relaxed all-suite hotel off Highway 29 is 4 miles from the Robinson Nature Center and 7 miles from Lake Kittamaqundi.The straightforward studios and 1- to 2-bedroom suites provide kitchenettes, flat-screen TVs and free Wi-Fi.Parking and electric charging stations are complimentary, as is hot breakfast served in an unfussy dining room. There’s also a patio with a fire pit and BBQ facilities. Other amenities include an indoor pool, a gym and a snack shop, as well as meeting rooms. Pets are welcome (surcharge).

Things You Need to Know

  • The unfussy rooms have refrigerators and kitchenettes
  • 9 min drive to the Robinson Nature Center
  • Guests liked the service

Feedback From Real Customers

JoAnn Waters

-I was in the area for a weekend music fest and the hotel was well-located and convenient The rooms are spacious, comfortable and well-appointed The complimentary breakfast is a nice touch along with the free WIFI and EV charging stations

It’s immediately adjacent to a shopping area with restaurants and a nice food market I would definitely stay there again Staff are friendly and informative, but unobtrusive

Mr Graham’s

As someone who works on the front lines of Covid I frequent hotels near and far I’m usually met with a lack luster attitude or seem to be a bother when simply checking into my hotel, I’m saying all that to say I meet allot of front desk personnel and very rarely do I come across one like Lauren Bowman her attitude is infectious she always has a smile and remembers your name and has the most bubbly personality I have ever encountered she makes you feel like your at a home away from home she goes above and beyond to ensure you have a pleasant visit, I wish more hotel staff were like her, I would also like to give kudos to everyone I have encountered at this hotel they all are friendly and welcoming this location is super convenient everything is in a 2 minute walking distance if you need to stay in the Fulton area trust me this is the only choice !!

5. The Hotel at The University of Maryland (4-star hotel)

About this hotel

Set between Paint Branch Stream Valley Park and the University of Maryland campus, this polished hotel is off US-1 and a mile from the nearest metro station. It’s 12 miles from the National Mall.Featuring floor-to-ceiling windows, the bright rooms have free Wi-Fi, flat-screen TVs, and coffeemakers. Upgraded rooms include access to an executive lounge with perks such as breakfast and hors d’oeuvres, while studio and 1-bedroom suites add kitchenettes.There’s a casual restaurant, a Greek-inspired eatery, and a low-key lobby bar, as well as a pizzeria and an all-day bagel shop. Other amenities include a 24-hour gym, an indoor pool & a luxe spa.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • Guests liked the friendly service
  • Guests praised the casual restaurant
  • Guests mentioned “Ballroom” 12 times
  • Guests praised the breakfast
  • Guests praised the views
  • Guests praised the fitness center, which has weight machines
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Kelsey Brow

The staff is really, really nice!! Easy to get to by public transit— you can call their shuttle to get you from the metro, but it only runs on weekends right now bc of the pandemic It’s about a mile walk in an easy flat area if you don’t have too much luggage or it’s a nice day Beds are super comfy and the showers are great

The toiletries provided are lightly scented and smell great! The rooms are kind of dark at night which I don’t really like, but they are otherwise great Nice and clean The light switches are all electronic buttons which might take you a few minutes to work out but once you get the hang of it it’s kinda nifty The pool and gym are solid and the conference amenities are very attractive as well I haven’t been to the spa myself but a friend got her nails done there and had a great experience The bar is wonderful, though the beer selection is pretty smallThey make a great bloody mary!

Jenny Terry

I loved my stay here! Beautiful hotel with an amazing view Conveniently located just steps from the University of Maryland The staff was nice, the room was immaculate, and the bed was so comfortable

If you are planning a trip to DC this is a great option just outside the district but is located near the metro line I really enjoyed my stay here and hope to visit again

Janna Chan

I have stayed at the University of Maryland Hotel several times over the past few yearsThe rates are good and the service is excellent The staff is very friendly

I wish that some of the rooms had bath tubs instead of just showers but that’s a minor issueThe two restaurants right next to the premises, a pizza place and a bagel place, are excellent and reasonably pricedObviously this location makes sense if you’re doing something at the University of Maryland However, it’s a very clean and professional outfit for anyone staying in the DC area in general

6. Courtyard by Marriott Bowie (3-star hotel)

  • Address: 16800 Science Dr, Bowie, MD 20715
  • Phone: (240) 544-1400
  • Ratings: 4.4 (319 reviews) Very good Eco-certified
  • Website : Courtyard by Marriott Bowie
  • Check-in time: 3:00 PM
  • Check-out time: 12:00 PM
  • Quick Summary: Laid-back hotel offering a restaurant, a fitness center & an indoor pool, plus free Wi-Fi & parking.

About this hotel

At the intersection of highways 50 and 301, this straightforward hotel is 8 miles from Six Flags America theme park and 14 miles from the United States Naval Academy.Relaxed rooms feature flat-screen TVs and free Wi-Fi, as well as microwaves, minifridges and coffeemakers. Upgraded rooms add sitting areas with sofabeds.Parking is complimentary. Other amenities include a casual restaurant, an indoor pool and a fitness center, plus 4 meeting rooms. Breakfast is available.

Things You Need to Know

  • Guests praised the beds
  • 16 min drive to Mind Eraser
  • Guests praised the clean rooms but some disliked the kitchenettes
  • Guests praised the friendly service
  • Guests mentioned microwaves 10 times
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Dina Moore

Very nice establishment! Customer service is spot on Everyone was friendly The staff & management was very accommodating to my disabled son who relocated back to the area to take care of his health and this made him feel so welcomed that it encouraged him to want to be more social and do physical activities that he hadn’t done since he came out of rehab over a year ago

The beds are comfortable, the room was spacious Although we weren’t fortunate enough to get one of the handicap accessible rooms, it still allowed plenty of room for a wheelchair to be wheeled around in and in and out of the doors that were wide enough

Monique James

I stayed at this hotel this past weekend Not clean at all The only thing we enjoyed was the pool

Our first room had hair in the linen I was told housekeeping was gone for the evening So they switched our room The manager Dexter gave us 5,000 points and a Marriott membershipAfter taking down all the party decorations and packing we moved into our new room Just to encounter the same problem and worse Not only was there hair in the bed But the sink was clogged The pull out couch where I had planned on sleeping was severely stained The carpet had white spots as wellI made the front desk aware and even emailed pictures and videos Yes I booked through a third party Everyone made it clear by reminding me repeatedly However, that’s no excuse to treat a expecting mom with three other little children present I did not sleep well With four people cramped up in a king size bed Completely unacceptable!

V Hillwill

My husband and I had a very pleasant stay The hotel was very clean and looked new We were greeted by Aesha

Her customer service was exceptional She was very friendly and honored our early check in request Our room was comfortable, clean and nicely decorated Parking is convenient We would not hesitate to stay here again in the future

7. Embassy Suites by Hilton Baltimore at BWI Airport (3-star hotel)

About this hotel

Featuring an airy atrium, this polished all-suite hotel is 3 miles from Baltimore/Washington International Thurgood Marshall Airport and 8 miles from the lively Inner Harbor.The contemporary 1- and 2-bedroom suites have separate living rooms with pull-out sofas, plus flat-screen TVs and free Wi-Fi. All provide microwaves, minifridges and coffeemakers.Freebies include made-to-order breakfast, an airport shuttle, and regular evening socials with appetizers and drinks. There’s an American restaurant, as well as a fitness center, an indoor pool and a hot tub. Meeting rooms and a business center are available. Parking is offered for a fee.

Things You Need to Know

  • 15 min drive to Oriole Park at Camden Yards
  • Guests mentioned the rooms are large but unclean
  • Some guests complained about the unclean bathrooms and the showers
  • Guests mentioned the service is professional
  • Guests praised the American restaurant and the restaurant service
  • Guests mentioned “omelettes” 46 times
  • Guests praised the fitness center

Feedback From Real Customers

Tammara Miller

This was not a comfortable stay for us It was not a nice Embassy Suites The entire hotel seemed unclean and outdated

I can’t even get into all of the details of the different issues with thatOur room smelled terrible The couch in the living room was so dirty I asked my daughter to not touch it The curtain rod from the shower was hanging down from loose screws on both ends of it, from the walls We could not even keep the shower curtain closed enough for water to not come out onto the floor And we could only shower after having maintenance come up to jimmy the faucets to get them to workThe back of the toilet tank was broken, there were stains on the bathroom floor The carpet was very dirtyAfter just feeling so uncomfortable in the hotel itself, we were at least looking forward to breakfast Got down there at 6 because we had to hit the road, and waited for a while only to be told that because it was a holiday, breakfast was not until 7 That was annoying because not only were we told 6, we were also given a piece of paper that said 6 o’clock The man sending us away actually argued with me and told me I would have been given a piece of paper upon check in that said because of the holiday it was 7 I pulled out the paper to show him, which said 6 And another couple standing and waiting with us, had actually just called the front desk and were also told 6 So we had to leave without eating and go find a gas station breakfast so we could hit the road Really just annoying and disappointing Not a fun stay

M A

Visited MD 5 times within 3 months because I’m buying a house and, so far this is best hotel we stayed at Amazing location, Hotel is gorgeous, staff is nice, unlimited parking… but few things why I’m not giving 5 stars- 1st and most important, room cleaning service is available only every day and you HAVE TO REQUEST IT FIRST

So if you booked for 3 days or 2, your room will not be taken care of- Rooms are too close to each other Almost no privacy When you open your room, a bunch of people can see inside if they are outside in front of their rooms, on the balcony or even in the elevators which are fully transparent- The breakfast service has this lady who is so unprofessional and rude Zero customer service I went to breakfast on day 2 and it was a very nice and professional gentleman making the omelettes On day 3 it was a lady and literally everyone was complaining about her attitudeOverall, it was a good stay even if I called a week ahead and specifically asked for a baby crib in my room for our little one but it was not there Luckily we got it about an hour later after checking in That didn’t affect my review I wish I can give 45

Christopher Mabes

This past weekend we stayed at the Embassy Suites at BWI We spent 36,000 points for a suite and were super disappointed When we arrived our room only had two towels and three pillows, which clearly isn’t enough

The room overall felt dated and honestly dirty The carpeting was pulling up in the common areas The shower was tiny (see photo) and there was mold around the whole base The shelf in the shower had been ripped out of the wall and never put back up, so our shampoo and soaps had to be placed on the floor (see photo) The floor of the shower was also poorly patched leaving it super rough The toilet paper holder had also been ripped from the wall and not replaced (see photo) We told the front desk, but I think they misunderstood and sent us extra soap and toilet paper The staff was struggling due to the hotel being booked and them being stretched thin The evening reception was poor We were limited to three drink options and poor bar snacks There were only two staff members, so the drink line backed up to the lobby Again, we have no complaints with the staff, there just weren’t enough of them Then for breakfast they couldn’t keep up with the crowds There was only one person bring out food, which left the counters a mess and everything constantly empty The man was trying so hard to keep up and he was so kind, but in a fully booked hotel, one person is not enough for this task The parking lot was dark and there were hardly any open spots We came across a car (not far from our own) with a smashed window and all the tires missing (see photo) There were no cameras or security around the parking lot, which was super alarming Additionally, this was my first stay I have had since achieving Hilton honors diamonds status and nothing was mentioned or provided regarding my status during my stay

8. Crowne Plaza College Park – Washington DC, an IHG Hotel (3-star hotel)

About this hotel

A 2.9-mile drive from Greenbelt Park, this upscale, modern hotel is a 16.3-mile drive from Smithsonian’s National Zoo.All of the contemporary rooms offer iPod docks, flat-screen TVs with premium cable channels, and desks with ergonomic chairs, plus minifridges and coffeemakers. WiFi is available. Some rooms have access to a concierge lounge with free continental breakfast and evening appetizers.Freebies include WiFi in the lobby, parking and an area shuttle. There’s also a cafe, a lounge and a Starbucks coffee shop, plus indoor and outdoor pools, a hot tub and a fitness room. A business center and 14 meeting rooms are also available.

Things You Need to Know

  • Guests liked the rooms
  • 15 min drive to the United States National Arboretum
  • Guests praised the beds but some complained about the kitchenettes
  • One of the few hotels in the area with room service
  • Guests praised the restaurant
  • Guests mentioned lobbies 17 times
  • Guests mentioned bars 30 times
  • Guests praised the breakfast

Feedback From Real Customers

Marc Miller

Very nice hotel! The staff were friendly and attentive The hotel appears updated, clean, and bright The handicap accessible room was great

The roll in shower was nice and had an adjustable shower head They provided a shower chair that made it easy to transfer and take my shower There are tons of outlets for charging your devices and I found the king sized bed really comfortable I would definitely recommend this hotel and would stay here again

Bertha Terry

We had a great experience from the front desk with Steve checking us in being very helpful and courteous Our room was very clean and beautiful and the mattress hugs you while you’re sleeping lol It was very hard to get out of bed so comfortable

Breakfast was super fresh and very delicious yummy I really appreciated the great service we got at Breakfast It would be great to have lunch and dinner there Looking forward to going back very soon One of my top three hotels

Shawnna Stringfellow

The level of customer service for such a beautiful hotel was terrible to say the least My family and I drove 3 hours to help my sister who recently had a baby and was overwhelmed They paid for a room for us to stay in not far from their house

Upon arrival/registration process, I was told the room was not paid for and I would need to pay about $461 for the 2 nights After getting the paperwork I noticed a different card from mines showing and questioned it With an annoyed tone the rep said it was only to hold the room, which still needs to be paid for so sign here I completed the check in process as I was already exhausted and just ready to get some sleep My mom and children went up to the room while I looked for a parking spot After getting upstairs, I noticed the door would not lock at the bottom, but decided to ignore it and use the top latch I noticed my mom who is anemic,, sitting with her head wrapped up and shivering I asked what was wrong with the heat she said it wasn’t coming on but maybe she didn’t know what she was doing After trying it myself, I noticed the thermostat was not working at all, it was an old time wall thermostat with the switch on the bottom and temperature buttons to adjust No lights were displayed to indicate it was working so I called down to service desk to get it fixed or moved to another room By this time it’s a out 11:30 and had worked since 6am The woman answered the phone and after I explained what was going on replied, there are no utility workers on shift, the hotel is completely booked and the only option is to get some blankets to us I said fine reluctantly and waited for the blankets The security guard brought 2 blankets for us a few minutes later and said normally you just have to turn up the heat to warm it up He checked it out and said wow you’re right, nothing IS happening Maybe then can put you downstairs This time my mom called the front desk and was met with an unfriendly even more annoyed tone After another explanation of the heat situation, my mom asked to speak with a manager; she was told, “There is no manager, we are fully booked and I’m busy right now” My mother said there is no way I’m paying all this money to stay at a hotel with no heat, if you can’t help me then we’ll take our money elsewhere She then said you’re welcome to leave which we did After speaking to my sister, she was furious because the Crown Plaza had an affiliate hotel right across the street The agent could have tried just a tad bit more to act like she cared about her guests Customer Service is the face of a business and that experience could have been managed so differently If I could give 0 stars I would

9. DoubleTree by Hilton Hotel Laurel (3-star hotel)

About this hotel

Off Interstate 95, this laid-back hotel is 3 miles from the Dinosaur Park and 10 miles from the Maryland Live Casino.Straightforward rooms offer desks, flat-screens and free Wi-Fi, plus coffeemakers. Suites add minifridges, microwaves and sitting areas with sofabeds.Parking and a local shuttle are complimentary. There’s also a lobby lounge and a casual seafood restaurant, plus a 24-hour gym. Other amenities include a business center and meeting space. Breakfast is available for a fee.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • 13 min drive to Terrapin Adventures
  • Guests praised the beds but some complained about the kitchenettes
  • 39 min drive to Washington Ronald Reagan
  • One of the few hotels in the area with room service
  • Guests liked the casual restaurant
  • Guests mentioned lobbies 20 times
  • One of the few hotels in the area with a bar

Feedback From Real Customers

John CREEKMORE

My wife and I was visiting family in friends, less than 5 miles away, on 5/28/22 Location was perfect We were greeted as soon as we walk towards the front desk,by a gentleman

I think his last name was Smith He had a awesome personality, very professional & knowledgeable of the hotel and surrounding areaThe room was very clean, comfortable and spacious The king size Mattress was awesome Oh, what a goodnight rest we had, did wonders for the back We only stay one night, but we enjoyed the breakfast, weight room and the peaceful atmosphere Yes, The COOKIES was hot and delicious The only thing was missing in the room(425) was a refrigerator, but other than that All was well

Dan R

Very clean, safe, and friendly place to stay Rooms were quite and beds were comfortable allowed for easy rest every night Finally, I wanted to mention Paul, who is a hotel employee (maintenance crew i think) that went out of his way to assist me during my visit

I appreciate Paul and the hotel staff for making my stay a great one, thanks again!

Gabe Salinas

Best staff ever!If you are in Laurel VA and need a place to stay that has an amazing staff, this is the place to be!The rooms are clean and housekeeping does a great job of making the beds and delivering towels each dayBreakfast is on point and I can’t say enough great things about the staff Checkout is easy and everything was accommodating!Top NotchFive StarsExcellentQuality

10. Homewood Suites by Hilton Columbia/Laurel (3-star hotel)

About this hotel

Set 6 miles from Cedar Lane Park, this relaxed all-suite hotel is 7 miles from the walking trails at Lake Elkhorn, and 5 miles from shopping at Savage Mill, a former cotton mill.Modern studios offer flat-screen TVs, free Wi-Fi, and kitchens with dishwashers. Casual 1- to 2-bedroom suites add separate living rooms.Freebies include parking, plus hot breakfast and weekday dinner/drinks served in a streamlined restaurant. There’s also a casual lounge and an indoor pool, as well as an exercise room and an outdoor basketball court.

Things You Need to Know

  • 7 min drive to the Robinson Nature Center
  • Guests mentioned “wine” 12 times
  • Some guests complained about the air conditioning
  • One of the few hotels in the area with a casino

Feedback From Real Customers

Lamont Singleton

Clean exterior upon arrival Lobby has good light and plenty of sunlight coming inside Desk employees greet you and are knowledgeable to answer questions or will find out for you

Room was amazing and had no problems during stay I will definitely stay again when in the area again I will also refer others Breakfast was delightful, and the evening mixer was a pleasant treat

Kyle Hanks

This was my first time in a Homewood suit layout vs their other properties I travel all the time for work about two weeks to a month I thought it was a nice apartment like feel

Which was nice because I felt at home The hotel room had four-part area with walls separating each: kitchen, living room, bedroom, and bathroom I really like the full kitchen with a 2-person table set up I was surprised to see silverware, cooking pan, dishwasher, and full-size refrigerator The bed/ bath/ living room were so spacious My service animal loved the owner and his staff

Ca Burnet

Cold showers Asked to be on the first floor they put me on the sixth They double booked my room and people barged in on me at midnight

UNACCEPTABLE Their tv’s look like they are from 1982 Lobby looks beautiful but the rooms look old and run down The door key scanner is broken and insides are exposed Not sure how secure that is They take months to reimburse the incidentals you have to pay for up front Not staying here ever again Recommending no one in our company ever use this garbage hotel ever again Would give negative reviews if possible

11. The Hotel at Arundel Preserve (3-star hotel)

About this hotel

Set 7.5 miles from Baltimore/Washington International Airport, this modern hotel is also 1.2 miles from Arundel Mills shopping center and 14.9 miles from Maryland Zoo.Contemporary rooms offer free Wi-Fi, flat-screen TVs and iPod docks, plus work desks, minifridges and high-end coffeemakers. Suites add pull-out sofas and wet bars.Covered parking is complimentary. Amenities include a 24-hour fitness center, 2 pools (1 indoor and 1 outdoor) and a spa. There are also 2 restaurants, plus a 24-hour business center and meeting space. A free shuttle takes guests to the airport and local sights.

Things You Need to Know

  • Guests liked the large, clean rooms
  • 6 min drive to the Maryland Live! Casino
  • 45 min drive to Washington Ronald Reagan
  • Guests praised the professional, friendly service
  • Guests mentioned microwaves 17 times
  • Guests praised the fitness center, which has weight machines
  • Guests liked the nightlife
  • Guests praised the bar

Feedback From Real Customers

Gary Hubble

I had a great experience at this hotel The room was exceptionally clean as was the rest of the hotel Even with 2 weddings and staying on a designated pet-friendly floor, we did not hear anything from our room and had a most comfortable stay

The staff was friendly and more than willing to do a little housekeeping upon request during our stay! We will 100% consider staying again in the future Thank you to the staff at The Hotel for a wonderful and welcoming stay Hands down one of the top hotels in the area for the price

Shannel D. K.

I am at this hotel a few times a year for business meetings Absolutely beautiful, staff are always pleasant Usually I stay with my sister or son when I come back to Maryland however I have this on my list of places to stay

Sorry I can not speak on the rooms Location is absolutely wonderful as well You have any and everything you need in close proximity

Dan S

Really nice place and the woman at the front desk was very nice and lovely With that said, I am only giving 4 stars because it is 4 days after our stay and my $50 room security deposit has still not been refunded Will change review once I receive that money back

***edit: after one week I received it back so am changing to 5 stars

12. Staybridge Suites Washington D.C. – Greenbelt, an IHG Hotel (3-star hotel)

About this hotel

This informal all-suite hotel is 2 miles from NASA’s Goddard Space Flight Center, 5 miles from a metro station and 9 miles from Six Flags America amusement park.Understated studios feature kitchenettes and pull-out sofas, plus free Wi-Fi and flat-screen TVs. Relaxed 1- and 2-bedroom suites add separate living rooms; some have full kitchens.Complimentary perks consist of regular evening receptions, and a breakfast buffet served in a casual dining area. Other amenities include a 24-hour exercise room and coin-operated laundry facilities.

Things You Need to Know

  • Guests praised the rooms
  • 12 min drive to Greenbelt Park
  • Some guests complained about the bathrooms
  • Guests liked the friendly service, which has a concierge
  • Guests praised the restaurant

Feedback From Real Customers

Lainy D

I can’t describe enough how grateful I am for the attentive and kind staff and excellent rooms I stayed here for several months and never had issues Anything I needed help on the staff promptly took care of

The food was good and the rooms were spacious, clean, and comfortable I so enjoyed staying here and had such an excellent experience The front desk workers even knew my name after a while and were such a pleasure to interact with The housekeeping staff was equally pleasant and did a great job This is the perfect place to stay both short and long term 11/10 🙂

Kristi Melchior

I absolutely loved it here!!!! I had surgery and had to stay a week! This place is so comfortable and the kitchen area is beautiful,clean fully stocked with pots, pans, dishes, silverware just need food and drinks

near a ton of places to eat! Giant grocery store right behind here! The bed was so comfystaff was amazing! I could go on and onI’d most certainly would stay here time and time again!! Free delicious breakfast buffet too!!

Beth Bailey

We had a 2 bedroom suite (King + 2 Queens) It was convenient to DC The service (of the front desk staff and those in breakfast/evening social) was quality

Pros: plenty of room for my 5 kids, full fridge & counter in room, some basic cooking things, shower for parents & tub shower for kids, doors to bedrooms, clean upon arrival, front desk staff was nice, mini waffles at breakfastCons: furniture & things had wear (rip in couch arm, non-functional can opener), tiny cooktop, didn’t know we had to request housekeeping to get fresh towels and empty trashService only down a star because they didn’t tell us housekeeping required a request (This is a new, common thing, but we haven’t traveled much since covid and didn’t know)

13. Aloft Arundel Mills BWI Airport (3-star hotel)

About this hotel

This upscale hotel is 6 miles from Baltimore/Washington International Thurgood Marshall Airport and a 15-minute walk from shopping at Arundel Mills. It’s 1 mile from the Live! Casino.Modern rooms have free WiFi, flat-screen TVs, minifridges and coffeemakers, as well as walk-in showers and designer toiletries. Kids are welcomed with air mattresses, bedding and goodie bags. Dogs receive treats and toys (fee).Parking and an airport shuttle are free. There’s a colorful lounge and a trendy bar with regular live entertainment, along with a 24/7 pantry, an indoor pool, a 24-hour fitness center and a business center. Breakfast is offered for a fee.

Things You Need to Know

  • 7 min drive to the Maryland Live! Casino
  • Guests mentioned lobbies 39 times
  • Some guests complained about the air conditioning
  • Guests mentioned the rooms are unclean
  • Some guests disliked the bathrooms and others complained about the showers
  • The fitness center has weight machines
  • Guests praised the nightlife
  • Guests praised the indoor pool

Feedback From Real Customers

D. Berry

The hotel is in need of a deep cleaning It was dusty and visibly dirty base boards, windows etc The bed was worn and the pillows are like small bags of rocks

Super uncomfortable stay Staff wasn’t to friendly and hardly said helloWe’ve stayed here before and each stay has gotten worse The bar tender was on her phone checking out social media while we were trying to get drinks We will not stay again I certainly do not recommend this hotel, there are other options in this area These were my pillows in my picture I literally folded them in half When I asked for new ones, they lady at the front desk was totally annoyed with me They did deliver 2 new pillows that weren’t much better and they said they could only replace 2, so my husband had to tough it out

Jacquin K. Savoy

My first visit to this hotel will be my last I had a bad feeling about this place upon arrival The front desk attendant was very nice and helpful, but the overall experience was terrible

I reserved two rooms and requested either adjoining rooms or rooms next to each other (for me, my daughter(s), and her friends who were celebrating her birthday) They allegedly accommodated my request, however, when my children and I went into one of the rooms, it was already occupied We had to scramble back out of the room as not to disturb the occupant Unfortunately, the only other available room was two floors away from my girls in the second room That didn’t work for us, so we wound up leaving and checking into a nearby hotel I understand an honest mistake, but it was late and we’d had a long day We were ready to hit the showers and go to bed Having to find another hotel after 11P was very inconvenient and even more tiring Also, IDK if the guest in the room we went into was a hard sleeper or what because they didn’t budge when we barged into the room I asked the front desk attendant to check on them I hope they did!

Leonard Spencer

Excellent hotel and great rates especially for Marriot Envoy point redemption I have stayed there on numerous occasions The rooms are well kept and very clean

The front desk staff were always nice and friendly On my most recent stay I would like to give special thanks to Amber She was extremely helpful and very professional Thank you !!

14. Fairfield Inn by Marriott Laurel (2-star hotel)

About this hotel

Set along Route 1, this understated hotel is 3 miles from 18th-century Montpelier Mansion and 6 miles from hiking trails at Fairland Recreational Park.Simple, colorful rooms offer free Wi-Fi, desks and flat-screen TVs, as well as coffeemakers, microwaves and minifridges.A breakfast buffet and parking are complimentary. Other amenities include a seasonal outdoor pool and a 24-hour exercise room, plus a business center and a coin-operated laundry.

Things You Need to Know

  • Guests praised the clean rooms, which have coffee makers
  • The rooms have microwaves
  • 9 min drive to Montpelier Mansion
  • Guests praised the friendly service
  • Guests praised the restaurant
  • The fitness center has free weights and treadmills
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Patricia Alexander

This is a hotel that lives up to the Marriott good name It wasn’t brand new but it was very clean The breakfast was acceptable, and it’s nice to see hotels serving breakfasts again after a long hiatus due to the pandemic

The front desk was friendly The fitness room was clean and had some very nice drinking water Overall I would recommend this hotel

Casie Sulzle [Carlson]

There were always staff cleaning, and it felt like the whole hotel was clean Our floor even got shampooed during our stay, it was comforting that they cleaned oftenThe rooms were definitely outdated

The carpet under our chair was ripped up, the walls needed new paint, and our tub drained very slowly But, it seemed very clean and the bed was comfy!Breakfast was great! Shout-out to the chef because she came and greeted guests and kept everything stockedPool was a huge plus, as were the kind staff who recognized us in the lobby

Naomi Reinbold

I don’t feel like the pictures represented the hotel to date For the price it isn’t horrible but the best part of the room was the bathroom Our air-conditioner sounded like it was going to break off the wall, our TV was broken, when we let them know about it they sent new batteries for the remote, they never even came to the room to check it out

The pool was empty and being fixed We weren’t going swimming anyways but for people who have kids this may have ended badly I was just disappointed in the overall experience Hotels cost money and to have it be an experience where I was ready to leave at 1:30 am and continue my drive home it warranted a detailed review I will definitely not stay here again

15. The Westin Baltimore Washington Airport – BWI (4-star hotel)

About this hotel

Set 3 miles from Baltimore/Washington International Thurgood Marshall Airport, this understated airport hotel is 9 miles from the National Aquarium and 11 miles from the Edgar Allan Poe House.Straightforward rooms offer flat-screen TVs, desks and Wi-Fi (fee), plus minifridges and microwaves. Suites add separate living areas.Parking and an airport shuttle are complimentary. Other amenities include a polished bar/restaurant, an indoor pool and a hot tub, as well as a fitness center. There’s also a business center and meeting space. Breakfast is available for a fee.

Things You Need to Know

  • Guests praised the large rooms and the beds
  • Some guests complained about the showers
  • 16 min drive to Oriole Park at Camden Yards
  • One of the few hotels in the area with 24-hr room service
  • Guests praised the restaurant
  • Guests praised the fitness center, which has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Gerard Cudzil

Perfect location for my needs The hotel needs work and quickly The phone in the room did not work! Couldn’t contact the front desk, so when we needed them we had to go down to the lobby! We had to ask 4-times to get body wash as the previous guests ripped the bottle of the wall in the shower

Awesome bartender! He was all by himself but kept up with everyone in a timely fashionLocation was very convenientThere was a wedding after party in one of the rooms It large l lasted well into the early morning hours The group was extremely loud; making it impossible to rest, sleep and relax! We called down to the lobby using our cell phones and they said there was nothing they could do as it was almost over and those guests were quiet That’s because management was in the lobby and not in the 3rd floor!!! Absurd

Jessica Pereira

At check-in, the gentleman was extremely nice and provided a warm welcome to Baltimore after a day of flight delays The hotel was nice with a clean lobby and nicely furnished room The bathroom left a little to be desired and the wall dispensers in the shower were broken off but it wasn’t a big deal

All in all, the actual stay would have been 4-5 stars, HOWEVER, when I arrived home from my business trip I found that I had been charged $108 and each of my colleagues staying at the same time had charges ranging from $90-210 with no reason or acknowledgment provided by the hotel at check out and itemized receipts never sent by email as promised I don’t know if they think that business travelers won’t be checking statements and that they can just throw random charges onto the room? Because of the shady nature of these additional charges and the time now spent on the phone with Marriott to dispute the charges, my company and our clients will be finding another hotel to use for our Baltimore travel needs

Brian Bittner

Spacious rooms with nice amenities The hotel is clean and the small sitting areas available both inside and outside are great to relax and chat or read It’s definitely designed to ease the weariness of travelling

The staff are cordial and very helpful The parking lot is very small but there is a good deal of guests from the airport with no cars – just depends on when your stay is

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