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14 Best 5 star hotels in Spring Hill, TN (2022)

5 star hotels in Spring Hill, TN

1. Best Western Franklin Inn (3-star hotel)

About this hotel

Off Interstate 65, this low-rise, informal hotel is 2.8 miles from downtown Franklin and 4.2 miles from the Carter House.Low-key rooms have flat-screen TVs, free WiFi, and tea and coffeemaking facilities. Some add microwaves and fridges.Cooked breakfast and parking are complimentary. Other amenities include an outdoor pool and a gym, plus a playground.

Things You Need to Know

  • Guests liked the beds
  • Guests praised the showers
  • Guests liked the updated rooms but some thought they were small
  • 5 min drive to SOAR Adventure Tower
  • Guests mentioned “Playground” 23 times
  • The fitness center has weight machines
  • One of the few hotels in the area with an outdoor pool
  • Guests praised the kids activities

Feedback From Real Customers

Sarah Randall

Overall the hotel was great We stopped for night on our way home from vacation The rooms are newly remodeled and are nice

There is plenty of lighting including reading lights of both sides of the bed and plenty of outlets The continental hot breakfast is one like any hotel They were an attendant that was helpful with questions or continuing to refill items We were told we had a room with 2 queen beds but they were definitely w double beds Not a big deal for us but not what we expected Also, the hotel doors are on the exterior of the building

Nils Hünerfürst

The Best Western Franklin Inn is a very special Hotel with a motel style And let’s start with the most important part and that will be the rooms My Room was super clean and very modern

The bed was super comfortable and no smells at all The lock on my door run out of battery but they fixed it in less than 12 hours Thanks!Why only 4 stars? Because of the breakfast They have a lot to offer but besides of Apples nothing is really healthy

Alex Maxa

Don’t judge a book by its cover, or a hotel by its exterior This place doesn’t look like any other Best Western I’ve ever seen, and I’m guessing it didn’t start out as one The Franklin Inn is really four separate two story motels, three joined by breezeways and one off on its own

The office / business center / breakfast room is also detached Room doors are on the outsides of the buildings, under awningsNone of this looks particularly promising, but I was pleasantly surprised by the quality of my room Everything was new and clean The appliances were modern and there were plenty of lighting options The bathroom fixtures were outstanding, some of the best I have seen anywhere The housekeeping staff was very kind and helpful, providing fresh towels midway through my stay There was hardly any noise from neighbors or traffic, so I slept wellA few things could have been better WiFi was very weak in my room, though strong elsewhere on the premises While the hotel offers a free continental breakfast, it was pretty mediocre on the days that I was there, and the food was not good for my digestion Also, the laundry room had some issues The machines were pretty beat up and dirty, and one of the two washing machines ate three of my quarters before jamming and refusing to give them back (wash and dry cost $300 in quarters each)I did get to use the pool before I left It was small and basic, but provided a satisfying swim Recommend going in the evening once the direct sun is off it

2. Comfort Suites (3-star hotel)

  • Address: 1551 Bear Creek Pike, Columbia, TN 38401
  • Phone: (931) 548-8600
  • Ratings: 4.3 (213 reviews) Very good
  • Website : Comfort Suites
  • Check-in time: 3:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Informal all-suite hotel with an indoor pool, a gym & a lobby lounge, plus a convenience store.

About this hotel

Set close to fast-food eateries off Interstate 65, this casual all-suite hotel is 8 miles from hiking at Cheeks Bend Bluff, and 9 miles from the President James K. Polk Home and Museum in downtown Columbia.The understated suites have flat-screen TVs, coffeemakers and Wi-Fi, plus living areas. Upgraded suites add microwaves, minifridges and sofabeds.Amenities include a heated indoor pool and a gym, as well as a relaxed lobby lounge with a TV and a fireplace. There’s also a convenience store and a coin-operated laundry. A hot breakfast buffet and parking are available.

Things You Need to Know

  • 10 min drive to Old Hickory Park
  • Guests praised the service
  • Guests mentioned pools 11 times

Feedback From Real Customers

Krystal Soencer

Needed a place to stay for the night on our trip back home I can gladly say it is one of the cleanest hotels I’ve seen in a while Amazing staff and clean rooms

There were a few things out of place in the room, but nothing to gripe over Not everything is going to be 100% perfect in a room that hundreds have stayed in before us Love the area they’ve built this one on too Gas station right out front and plenty of food around to choose from

Annette Pointer

The rooms are spacious and the front desk people were amazing However the rooms smell like smoke, along with the linens The pool room is heated but the pool is not

Breakfast was edible but by the time you take it to the table it was cold Then there is the coffee…that is a no Colored water Unless you use the one in the breakfast room, it is better

antonio pichardo

I had been staying here for almost a month , the room was goodWould be great to have a menu for the breakfast no matter if it have cost, during the pass of the days it turns boring always same thingThe laundry room should accept credit/debit card , sometimes even the person from front desk does not have penny to exchange dollars

3. The Harpeth Franklin Downtown, Curio Collection by Hilton (4-star hotel)

About this hotel

In an area known for vintage and antique stores, this relaxed hotel off Highway 31 is 3 miles from the Carnton historic home and museum, and a mile from Pinkerton Park.Warm rooms offer Wi-Fi, flat-screen TVs and Keurig coffee machines, in addition to sitting areas. Some rooms have balconies and/or sofabeds. There’s also room service.Amenities include a restaurant, a cafe/bar and a gym, plus a courtyard and event space. Breakfast and parking are available. Pets are welcome.

Things You Need to Know

  • Walking distance to Downtown Franklin Association and Gallery 202
  • One of the few hotels in the area with room service
  • Guests praised the service, which has a concierge
  • Guests mentioned bars 15 times
  • Guests mentioned restaurants 17 times
  • The hotel has a boutique store

Feedback From Real Customers

Candace Hoepfl

This hotel was beautiful! It was clean, cozy, and spacious The decor and ambience was warm, welcoming, trendy, and high end I do wish they had a door on the shower instead of the open concept

If someone were to walk in and out or leave the door to the entire bath area open, it would get super chilly Loved the location- we could walk everywhere we wanted to go in about 1-3 minutes Overall amazing hotel and experience We would definitely return!

Amy Budd

The property is beautiful and well maintained My room was large with a huge outdoor entertaining space on the private balcony Turn-down service was so nice to have, and the rooms were immaculate! This was a business visit booked through the Harpeth sales office–Kim was so accommodating to our needs through the reservation process

We ate dinner at 1799 one night and the food was fantastic and the service was wonderful (I recommend asking for Troy and getting him to sing a bit for you) We will definitely be back

Shawn Kinsey

It was my first time staying at this hotel and it sure did impress I reserved via Hilton Honors app and did contactless check in Starting with the valet, things were great

Valet was very kind and made brief conversation and welcomed me The room was very nice Without a doubt it was within the top 5 (of probably hundreds) cleanest rooms I’ve stayed in anywhere I really wanted to go to the restaurant there which has fantastic reviews so I made a reservation a couple weeks prior in anticipation of my arrival to the hotel But I decided against the restaurant and canceled my reservation only because I was traveling by myself and I had attended a full day conference and I was exhausted So as much as I wanted to try the restaurant, I just wanted to rest in my room Later that evening I went down to purchase some drinks and snacks from their little shop near the check in desks, the people downstairs were very nice There was a musician playing acoustic guitar in the lounge area with people sitting around listening It was not disruptive at all, actually quite nice The courtyard area they have there looked very nice and peaceful, a nice area to spend an evening But again I was too tired to experience everything this beautiful hotel had to offer I really look forward to going back to experience more as time allows and when I’m traveling with my family or friends The location seemed nice too, a lovely historic area with plenty to do in walking distance 10/10 Absolutely nothing negative I can say about my visit here I hope the Harpeth continues to work hard to stay on the top of the market in Nashville because many places have lost their beauty and cleanliness over time… the Harpeth will be one of the very very few left demonstrating this level of quality

4. Best Western Spring Hill Inn & Suites (2-star hotel)

About this hotel

Off US-31, this laid-back hotel is a 10-minute walk from Evans Park and 2 miles from guided tours at Rippavilla Plantation.Featuring carpeted floors and painted accent walls, the casual rooms offer Wi-Fi access, flat-screen TVs and minifridges, as well as microwaves and coffeemakers. Suites add sitting areas. Some have kitchenettes and/or pull-out sofas.Complimentary perks include breakfast and parking. Other amenities consist of a gym, an outdoor pool and guest laundry facilities, plus meeting space.

Things You Need to Know

  • Guests liked the rooms
  • 12 min walk to Evans Park
  • Guests liked the beds, mentioned 20 times in reviews
  • Guests praised the outdoor pool

Feedback From Real Customers

Lawson Ledbetter

(Stayed May 6-7) This is a very very beautiful hotel and property The inside smelt really good on arrival front desk worker morning and afternoon were amazing Room keys did not work when we first arrived but the did fix it

The room has very high ceilings and comfortable beds Bathroom has a heat lamp and that was so amazing Bathroom could use some renovations but you know it was still good Pool is closed and the fitness/meetings centers are locked The breakfast was very good with lots of great options (my favorite is the pancake machine) Overall, I give this hotel an amazing 5 stars

Solomon Bachman

Overall the hotel is well situated and seems to be in a good area I like staying in older hotels because they tend to have better room layouts and thicker walls and this Best Western is no exception Unfortunately I feel the room lacked maintenance

It was obviously a well appointed room and it had decent furniture, and the most comfortable hotel mattress I’ve slept on in years! However the tub was dirty when I entered the room, there were several hairs in the tub along with dirt around the drain There was some mildew where the insert met the floor and the wall as well The baseboards throughout the room were dusty and dirty and the walls were somewhat dingyAlso, as an aside, the continental breakfast was the grossest thing I have ever put in my mouth I got biscuits, gravy, and a sausage patty and it was tasteless with the mouth feel of cardboard

Courtenay Strickland

This hotel was a great surprise! Nice and comfortable and clean, and with an amazing breakfast! My boyfriend and I ended up at this hotel by accident we used the app Hopper (an Expedia app – I do NOT recommend it) to book a hotel for one night just outside Nashville When we got to the place where we thought we had a room booked, it was full – the app was selling rooms that didn’t exist

After two hours, we were re-booked at this Best Western in Spring Hill At first, I was bummed we had to drive further out of town but then it turned out that this hotel was a very, very nice place to stay We arrived after 3 am and were given a very big suite Old, 80s styling, but the best of all that a huge jacuzzi tub, French doors, windows that went down to the floor almost, a King bed in a giant room Everything was functional and clean and pleasant I set an alarm to get to the free breakfast before it ended at 9 am and was again pleasantly surprised – eggs, French toast sticks, biscuits, gravy, sausage plus all the usual pastries, cereal, etc It was delish! The hotel also accommodated us with a very late check-out since they knew we were exhausted by having arrived so late the night before (Hopper’s fault!) The staff of this Best Western were wonderful at every turn I would very much recommend this place

5. Hampton Inn Spring Hill (2-star hotel)

About this hotel

Set 5 miles from I-65, this casual hotel is 2 miles from both the 19th-century Rippaville Plantation mansion and the Battle of Spring Hill Civil War site.Relaxed rooms have free Wi-Fi and flat-screen TVs, plus coffeemakers, minifridges and microwaves. Suites add wet bars and sofabeds.Hot breakfast is complimentary, as is parking. Other amenities include an indoor saltwater pool and a gym, as well as a lobby lounge. There’s also a covered patio with seating and a fireplace. Meeting space is available.

Things You Need to Know

  • 5 min drive to the Rippavilla Plantation
  • Guests praised the service
  • Guests mentioned pools 11 times

Feedback From Real Customers

Victor Smith, Jr.

This Hampton Inn location provided a pleasant stay The bed and pillows weren’t anything to write home about, but they were adequate It was the fastest check-in and check-out I’ve ever experienced which was important being in town for business

The gym was a bit of a squeeze but still had all the necessities to get a good workout in I was extremely pleased with the culmination of breakfast options– the selections were fresh and wide-range The best part had to probably be the proximity to a plethora of food and retail options

Fay Alzahrani

My boyfriend and I stayed here while traveling through TN due to dangerous road conditions during a snowstorm All hotels in surrounding areas were booked, the roads were slick, and we were stressed After checking in, we were immediately relieved! The staff was genuinely so sweet and considerate!! They made sure to take care of us

I have never felt more at ease staying at a hotel and it’s all because of the kind people who work there The room was clean and the easy booking process made the situation a lot easier

6. Candlewood Suites Nashville – Franklin, an IHG Hotel (2-star hotel)

About this hotel

Within a bustling commercial area off I-65, this relaxed hotel is 3 miles from The Park at Harlinsdale Farm, and 4 miles from the house museum and Civil War battle site at Carnton.Homey rooms feature free Wi-Fi, flat-screen TVs and kitchenettes, as well as sitting areas. The 1-bedroom suites add separate living rooms with pull-out sofas.Parking is complimentary. Other amenities include a heated indoor pool and a fitness center, plus a gazebo with a BBQ. Pets are welcome for a fee.

Things You Need to Know

  • Guests praised the rooms, which have TVs
  • The rooms have kitchenettes
  • 7 min drive to Pinkerton Park
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Brian Gardner

Room was not fully cleaned Black hairs on floor in alot of places Also, the one thing that was very aggravating was the a/c did not cool the room down until about 430 in the morning

During the day it wouldn’t get below 71 and at night the lowest it got was 67 and it did not feel like 67 It was hot all night Told the front desk and just said well look at it No sympathy at all And to top it all off we were charged twice for the room He said it will be fixed and admitted they messed up Still no offer to correct the bad visitBob, you are incorrect Auto Is the fan speed I set it to high that way the fan would not kick down into low because it was so hot

Rebecca

Cleaning staff needs to do better but Luke the front desk guy deserves a raise because he is what a employee should be modeled after He was super friendly and went above what his job was to come clean the 2nd room we were moved to He done everything he could to make our 2nd stay at this hotel better

He is the reason I’m giving 4stars The area feels safe, we even had a car top carrier that was not bothered Parking lot and spaces are small but there is extra well lit parking in the adjoining hotel lot that they said we could use Our stay the 1st time we had 2 rooms and both were clean enough and comfortable so on our way back through the area we chose this place over another brand of hotels we like, just to be disappointed on the cleanliness this time The 1st room had ants and not like 1 or 2 but enough that I killed them would turn around and there were more So Luke moved us to another room and unfortunately cleaning staff had left it dirty(pee on the seat, white dried liquid on the kitchenette floor, stuff splattered on the desk etc) Thankfully Luke came and cleaned our room and discounted it We would have checked out and went to another hotel if it wasn’t for the fact we had been traveling all day with a 2 month old and had picked up food to eat on our way to the hotel(& we were exhausted), Luke being great at his job and the fact I travel with disinfectant spray and Clorox wipes I would recommend this hotel for the area feeling safer, the front desk staff, room size and convinces, comfortable beds, cleanliness our 1st stay and I’m picky, but the cleaning staff needs to be more consistent Forgot to add that they are pet friendly(with extra fee) which is great!

7. Holiday Inn Express & Suites, Franklin Berry Farms (2-star hotel)

About this hotel

In a redbrick building off I-65, this casual hotel is 6 miles from downtown Franklin and the Lotz House Museum, and 23 miles from the Country Music Hall of Fame and Museum in Nashville.Unfussy rooms offer Wi-Fi and flat-screen TVs, plus microwaves, minifridges and Keurig coffeemakers. Suites add sofabeds.Amenities include a 24-hour gym and a seasonal outdoor pool. Breakfast, parking and guest laundry facilities are available.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 8 min drive to SOAR Adventure Tower
  • Guests praised the friendly service

Feedback From Real Customers

Heather Landis

Newer hotel Room was very clean Front desk staff was very helpful about where to eat in the area

Extra underground parking was nice as it was raining and it made it so much nicer to unload There are several hotels and businesses in that area that have been built in the last 5 years Very pretty upscale area Chick-fil-A is within walking distance

8. Fairfield Inn & Suites by Marriott Columbia (2-star hotel)

About this hotel

Off I-65, this straightforward budget hotel is 9 miles from the James K. Polk Ancestral Home and 13 miles from the historic Rippavilla Plantation.Bright, modern rooms offer free Wi-Fi and flat-screen TVs, as well as coffeemakers, minifridges and microwaves. Suites add living areas and sofabeds.Parking and hot breakfast are complimentary. There’s also a 24/7 convenience store, as well as an indoor pool and a 24-hour fitness center. Other amenities include a business center and guest laundry facilities.

Things You Need to Know

  • Guests praised the rooms
  • 11 min drive to Yanahli Park
  • Guests praised the service
  • Guests liked the beds, mentioned 36 times in reviews
  • Guests praised the indoor pool

Feedback From Real Customers

Terri Brown

I read all the reviews before selecting this hotel, having just stayed at Fairfield in Shepardsville Ky, I thought this one would be as great but boy was I WRONG!! Don’t waste your money if you want to get any sleep, rooms are terrible with noise It was like I had the entire floor in my room, save your money, its not worth almost $200/night Hopefully I can crank my noise app high enough to drown out the noise so I can get a little sleep

Very disappointedAfter a long night, per another’s review, the pillow are very flat, almost non- existent My grandson slept on the couch, it was dirty and disgusting, bathroom floor was dirty It does need a deep cleaning

Amanda Monahan

I’m so glad we decided to spend more to stay here The front desk attendants were friendly and helpful The room was very clean and has one of the nicest showers that I’ve ever seen in a hotel

My son enjoyed the poolThe breakfast was by far the best hotel breakfast that we’ve ever had; waffles, eggs, sausage, cereal, milk, biscuits & gravy, fresh fruit, and more

Ashley Crager

Not sure where the 4 and 5 star reviews are coming from I based my stay off of the high reviews, but maybe their room was a lot better than mine I was shocked at how dirty my room was especially for the price we paid

The room was in desperate need of deep cleaning and upgrading There were stains all over, photos attached The bed is extremely firm and uncomfortable and the pillows super flat and needing replaced I was pretty irritated we paid so much money a night for a dirty room that where I was nervous to touch things or even lay in the bed The staff were nice though The breakfast was hot, but not that great and nothing really left even half an hour before closing Just overall disappointed, and wish we would’ve stayed at the Holiday Inn right down the road

9. SpringHill Suites by Marriott Franklin Cool Springs (2-star hotel)

About this hotel

In an area with multiple casual restaurants and shops, this relaxed all-suite hotel off I-65 is 4 miles from the Franklin Theatre, and 18 miles from the Country Music Hall of Fame and Museum.Offering pull-out beds or sofabeds, the understated suites provide flat-screen TVs and Wi-Fi, as well as sitting areas, coffeemakers, minifridges and microwaves.Amenities include an outdoor pool, a fitness center and a streamlined lobby bar, plus coin-operated laundry facilities. A breakfast buffet and parking are available.

Things You Need to Know

  • Guests praised the rooms
  • 8 min drive to the Harlinsdale Farm
  • Guests praised the friendly service
  • Guests praised the casual restaurant
  • The fitness center has weight machines

Feedback From Real Customers

The Velazquez Show

Beautiful property? Check Lovely daily hot breakfast (not just granola bars)? Check Room amenities? Check

Reasonable prices? Check What makes this hotel truly unique is the staff Hands down the best team of individuals I’ve ever seen – every shift, from housekeeping to front desk, to maintenance When you walk into a hotel and get the “Norm Peterson” treatment, you know it’s special A hotel is just a building – this building happens to be staffed by people who can teach a master class on hospitality

Eric Arevalo

This place is amazing The pool is spectacular, the gym downstairs has great equipment with plenty of space, and my room was amazing like always This is my third stay here and I’ve been so pleasantly surprised at how amazing their service is! The breakfast is always delicious, warm, and fresh! The staff here works hard to keep this place tidy

Whenever I visit Franklin, this is the only place I will stay Everything is also walking distance with a beautiful scenery

Alisha Taylor

Great hotel, especially considering that I tried Embassy hotel around the corner first but had to leave The front desk staff was very friendly and pleasant The room was nice and the bathroom was pretty and well lit

The shower was awesome and hot even had adjustable shower settings Only downfall is that there was hair in the bathroom on the floor, huge pet peeve of mine Other than that, we enjoyed our stay!

10. Magnolia House Bed & Breakfast

About this hotel

1317 Columbia Ave, Franklin, TN 37064(615) 794-8178

Things You Need to Know

  • Walking distance to the Carter House and the Lotz House
  • Guests praised the service
  • Guests praised the breakfast

Feedback From Real Customers

Don Annis

This is an outstanding B&B conveniently located in the historic downtown of Franklin, TN Service and friendliness by the Robbi and Jim, the proprietors of over 25 years, exceeded our expectations Breakfasts were tasty and beautiful

Parking is easy, safe and just behind the house We walked downtown and to local attractions We were exceptionally pleased with our two day stay and believe you will be equally pleased if you plan to stay in the area A bonus was meeting other guests and making friends Pricing was competitive, but who cares? This was a great place to stay and no place else in our search came close to our criteria We’ll be back on our next visit to the area

DeAnna Byrd

My daughter and I stayed at the Magnolia House for the weekend We were staying there to do some shopping in downtown Franklin for girls weekend getaway Robbie and her husband were super nice and the breakfast was absolutely amazing and delicious each morning! The Magnolia house was absolutely beautiful our room was also absolutely beautiful clean, cozy, and overall comfortable

It is also close to downtown Franklin so after a full day of shopping it was nice just to drive back to Magnolia house and relax the rest of the evening We’re looking forward to staying there again at our next visit to Franklin, Tennessee!

Alisha Loveless

My husband and I stayed at Magnolia House Bed & Breakfast 10/6/20-10/10/20 with 3 other couples who are friends of ours We absolutely loved the bed & breakfast! Robbie & Jimmy were excellent hosts! We felt like we had the run of the place! Breakfast was delicious each morning, and Robbie made some excellent recommendations of restaurants in the area It was walking distance to food and shops downtown

The gathering room was cozy and was stocked with waters, a coffee bar, and snacks Our husbands enjoyed the rocking chairs on the wrap around porch in the mornings It was a fabulous experience, and we will most certainly book this B&B again!

11. Hampton Inn & Suites Franklin Berry Farms (2-star hotel)

About this hotel

Off I-65, this upscale hotel is 5 miles from Sky Zone Trampoline Park and 6 miles from Lotz House Museum. Nashville International Airport is 27 miles away.Sophisticated, airy rooms with en suite bathrooms feature free Wi-Fi and flat-screens, as well as microwaves, minifridges and coffeemakers. Some include sofabeds. Upgraded units add sofas and wet bars.Complimentary breakfast is served in a bright dining area in the lobby. There’s an outdoor pool with sunloungers, plus a gym, a fire pit and a conference room. Coin-operated laundry facilities are available. Parking is free.

Things You Need to Know

  • Guests praised the clean rooms, which have TVs
  • Guests praised the bathrooms
  • 8 min drive to SOAR Adventure Tower
  • Guests praised the friendly service
  • Guests praised the breakfast
  • The fitness center has weight machines
  • Guests liked the outdoor pool

Feedback From Real Customers

Jamie J

This is my second stay here I enjoyed the staff and location so much I wanted to come back The front desk staff is always pleasant

The outdoor pool is nice The complimentary breakfast is great but I get the grab bag most of the time My first stay the night attendant drew pictures on every bag How neat Not a complaint I’ll be back

J Brandon

Great location with a fresh feeling hotel, not the old style of Hampton’s I especially liked the equine art in the lobby and hallways I did use the on-site laundry room which had coin operated washers and dryers

The front desk can convert your dollars into quarters for you I didn’t have their complimentary breakfast because I was needing the extra rest The parking lot was well lit at night

David Shantz

I found this to be a good place to stay Easy on and off the freeway It is in a quiet setting

The staff was very friendly and helpfulThe have a nice hot breakfastIf you want the room changed out you need to ask it is not automaticI would stay and I plan to, again

12. Holiday Inn Express Columbia, an IHG Hotel (3-star hotel)

About this hotel

Off Interstate 65 exit 46, this contemporary hotel is 9 miles from downtown Columbia, 14 miles from Henry Horton Golf Course and 23 miles from CoolSprings Galleria Mall in Franklin.Low-key rooms come with free Wi-Fi and flat-screen TVs with cable channels, plus coffeemakers, microwaves and minifridges. Suites add separate living areas with pull-out sofas. Kids 18 and under stay free with an adult.Amenities include complimentary hot breakfast and parking. There’s also a meeting room, an indoor pool, a gym and a business center.

Things You Need to Know

  • Guests praised the rooms and the beds
  • 12 min drive to Yanahli Park
  • Guests praised the service
  • The fitness center has treadmills and elliptical machines
  • Guests praised the indoor pool

Feedback From Real Customers

Alison Thomas

Very disappointed as I expect Holiday Inn Express to be a reliable brand Room was a clean and nice but the blinds were broken / unusable Issues with cable and remote

Was told there had been a recent provider change Was not provided a a replacement Hot breakfast was good Juice machine, pancake maker and one side of toaster was broken Carpet in stairwells smelled like an old locker room With three 2 1/2 star hotels within a 5 minute walking distance, would not recommend staying at this hotel

Multi Purpose Dan LLC

I got to the hotel, and the front desk staff was on the phone as I walked in So, I walked over to get a cup of coffee in the lobby There were 2 coffee pots, and both of them were empty

So, I walked back to the front desk to book a room The staff member was no longer at the desk I stood there for a few minutes, waiting Seems as if they like to hang out in the back Overall, the hotel looked nice But as soon as I opened my room door I could smell mold I took a look at the HVAC unit to look at the filters and found that they were very dirty So, I cleaned them in the shower It didn’t really seem to do much good, so I pulled the cover off the unit Well There was the mold Photos are uploaded in this post I’m only here for one night , so I will deal with it All I can say is great job done head house keeper, and generally manager

Lina Landivar

They carry on with Holiday Inn Exp standards, but you can see it was some sort of old hotel redone as a new IHG brand And there are a lot of details on the room and bathroom that still looks run down, like paint, tub, shower, and smell For a quick overnight, it work well

They were good on keeping the IHG Exp standards on the rest of the areas Breakfast was good

13. Homewood Suites by Hilton Nashville Franklin Cool Springs (3-star hotel)

About this hotel

This modern all-suite hotel is 2 miles from both I-65 and CoolSprings Galleria mall.The relaxed suites have free Wi-Fi, flat-screen TVs and kitchenettes, as well as sitting areas with pull-out sofas. The 1-bedroom suites include separate living rooms.Hot breakfast, weekday evening socials and parking are complimentary. Other amenities include an indoor pool, a 24-hour fitness room and a coin-operated laundry, as well as meeting rooms and a terrace.

Things You Need to Know

  • 7 min drive to SOAR Adventure Tower
  • Guests praised the friendly service
  • Guests liked the rooms but some thought they were unclean
  • The hotel has a boutique store
  • Guests liked the indoor pool

Feedback From Real Customers

Sonya Pollard

I actually got a little sad when checking out as this was my home away from home for over a month My suite was perfect and had everything i needed – a full kitchen with a full sized fridge, cooktop, couch, blankets, work space – it was great I came with a large group (we are in production here filming a show) and the hotel staff was always very accommodating by letting us check in items (keys, chargers) for someone on our crew to pick up

The parking was extremely east and plentiful and the hotel itself was nice and clean

Christy Fitzpatrick

After having a not-so-great experience at another Hilton in the area, this Homewood Suites location delivered more on customer service and amenities After meeting staff Alexia and Eddie, we asked if we could take a look at a room first after having a bad experience somewhere else They were both so helpful and eager to make our experience more enjoyable

Eddie really cares for the hotel guests, because you can always find him asking “how are you doing?” or checking in on someone’s wellbeing if a guest has a more extended stay We encountered a bit of adversity during our stay when we got sick, and Evan was very helpful in accommodating us when we had to extend our stay in order to stay inside and recover He recommended the best pizza place for our delivery needs! Rex at the front desk was also very helpful and attentive when we frequented the tea/coffee station In addition to staff, the room itself was nice with a kitchen, which really came in handy The only constructive advice we have is that on the weekends, we noticed the coffee/tea ran out more and was not kept up/cleaned as much; so if we wanted to go down for a quick cup of hot water the dispenser would be completely empty, and the same would happen with coffee As someone who loves hot beverages, sometimes I would look forward to that during my stay (and I’m sure other guests do too), so as long as that is maintained the guests will stay happy But overall, it was an awesome experience!

14. Hampton Inn Columbia (3-star hotel)

  • Address: 1551 Halifax Dr, Columbia, TN 38401
  • Phone: (931) 540-1222
  • Ratings: 4.3 (423 reviews) Very good Eco-certified
  • Website : Hampton Inn Columbia
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Low-key rooms, some with whirlpool tubs, in a hotel offering an outdoor pool & free hot breakfast.

About this hotel

This unpretentious hotel is 9.2 miles from the James K. Polk Home and Museum, and 13 miles from fishing and hiking at Henry Horton State Park.The low-key rooms include free WiFi, custom-designed beds, desks and flat-screen TVs, as well as microwaves, minifridges and coffeemakers. Upgraded rooms add pull-out sofabeds and/or whirlpool tubs.Complimentary amenities include parking, and hot breakfast or weekday breakfast bags to go. There’s also an exercise room and an outdoor pool, plus a 24/7 business center and a meeting room.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 11 min drive to Yanahli Park
  • Guests praised the friendly service
  • Guests mentioned showers 14 times
  • The fitness center has free weights
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

American Dance Institute

My bed at the Hampton Inn, in Columbia TN, was so comfortable after a long cross-country flight and a most confusing and frustrating experience at the Nashville airport currently under construction and horribly managed, but that’s another reviewCheck-in was seamless, the front desk was professional and courteousIt was the next morning when I stumbled down to get a cup of coffee in the restaurant

I was amazed at the breakfast selection available to me I could choose from waffles, (real) eggs, sausage, home fries, bread, juice, pastries, and assorted coffees with real half n half I asked Toye, working the foodservice, “Where do I pay for my selections?” She looked at me and said with a big smile, “Sir, this is all included in your stay I said you’re kidding! “Yes, she said, you are staying in a Hilton” “Hilton, I asked? I must be in heaven” It was that well done What a wonderful experienceWe were three days in the hotel We rendezvoused with family there from St Louis, New York, New Mexico, and Washington We all commented on what an excellent hotel and experience it wasAnd the front desk was so gracious to let us all visit one another late into the night in the lobby/breakfast areaThis is a very well staffed and managed operation I highly recommend themSteve C

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