Skip to Content

14 Best 5 star hotels in Westmont, IL (2022)

5 star hotels in Westmont, IL

1. Embassy Suites by Hilton Chicago Lombard Oak Brook (3-star hotel)

About this hotel

This refined all-suite hotel is 6 miles from the Graue Mill & Museum, 5 miles from Lilacia Park and 3 miles from Mayslake Peabody Estate.Understated suites provide Wi-Fi access, flat-screen TVs and separate living areas with pull-out sofas, plus microwaves, minifridges and coffeemakers. Some have whirlpool tubs.Complimentary perks include breakfast, and regular evening socials with snacks and drinks. Other amenities include a restaurant/bar, an indoor pool and a gym. There’s also coin-operated laundry facilities, a 24-hour market, and meeting and event space. Parking is available.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • 11 min drive to Fullersburg Woods Nature Education Center
  • Guests praised the service, which has a concierge
  • Guests praised the restaurant
  • Guests mentioned “omelettes” 28 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • Guests praised the bar

Feedback From Real Customers

Fadi salam

It was amazing staying at this hotel I am Hilton member and I get points wherever I stay They have built this hotel really nice

The architect and placement is top notchBeautifully designed with great indoor scenery and lovely choice of furniture through out this hotel is amazingBed rooms were cleaned well before our arrival, bathroom and shower was relaxing Two extra sinks around the roomPool was clean and breakfast was superb Staff was highly trained and was very polite through out my stay Saw a lot of cops car in the parking lot but maybe they stay here or something, not sureMust stay her even if visit Chicago city, it’s about 30 to 40 minutes drive and around 10/15 restaurants with mall with in a mileDefinitely staying here again Airports like O’Hara is 20 minutes and midway is around 40 minutes away from here

Orlando Hoye

Everything was great! Happy hour was fantastic and the bartender (male whom had a place in brandywine)was one of the best hosts I’ve ever had at any hotel period!!! Can’t remember his name but he deserves a serious pay increase!! You can figure out who he is by my description of his place and my family really enjoyed your place and the breakfast was awesome too especially the made to order omelette!!If you’re in the area and need a place to lodge please try this location out and you won’t be sorry!!👍👍👍👍🍾🍾

Myron Covington II

GREAT property! Stayed there with the family We had several rooms and the Embassy is ALWAYS the best! I have stayed at ES in multiple states and we ALWAYS come to this one when we come to the Chi! Can get somewhat loud and busy with kid sleepovers and sports teams but hey, that is to be expected! Please restore the two hour Manager’s Reception and please do not run out to breakfast food! We had seven kiddos with us! Keep up the great work Embassy!

2. The Drake Oak Brook, Autograph Collection (4-star hotel)

About this hotel

A mile’s walk from the Butler National Golf Club, this elegant suburban hotel with extensive function spaces is 7 miles from Brookfield Zoo and 10 miles from the Frank Lloyd Wright Home and Studio.All the airy, refined rooms feature classic decor and offer flat-screen TVs and free Wi-Fi, plus microwaves and minifridges.Breakfast is offered (fee). There’s a restaurant and bar, plus a bright cafe and a clubby lounge. Other amenities include fitness facilities, a business center and meeting space. There’s an on-site laundry, and parking is complimentary.

Things You Need to Know

  • Guests praised the rooms, which have minibars
  • 6 min drive to Lizzadro Museum of Lapidary Art
  • Guests praised the service
  • Guests liked the restaurant
  • Guests liked “brunch”, mentioned 54 times in reviews
  • Guests praised the breakfast
  • Guests praised the nightlife
  • Guests praised the clubby bar

Feedback From Real Customers

Aileen Tejeda

My partner and I recently stayed here for a small weekend getaway and I’m so happy we did Everything was lovely James went above and beyond to make sure we knew all the services the hotel provides

He recommended meals for us to try and helped us with any questions we had David our server at the hotels restaurant was kind and attentive It was wonderful to see people who truly love their job, working at such a wonderful place

Bre P

I stayed here for a few nights (passing through for work) and my whole experience was amazing! From check-in to room service to the lounge to dining! ALLOF IT

The staff in all departments are so friendly Iris and Christopher were especially helpful and hospitable during our dining and lounge experience The rooms are beautiful The amenities are plentiful! Highly recommended! I’ll for sure return next time I’m in the area

Stephen Cullen

I had an excellent experience with Joshua I checked in late at night in the early hours of the morning due to travel He was able to help me quickly workaround an issue with the 3rd party online reservation company I used, and put me in a beautiful room

The room was gorgeous He also recommended a nearby restaurant that delivered late, after I had been at the airport all day Both the service and the rooms are A+ The hotel is also nestled in a beautiful surrounding community It’s a First Class and White Glove experience at the Drake

3. Staybridge Suites Chicago-Oakbrook Terrace, an IHG Hotel (3-star hotel)

About this hotel

Off Interstate 88, this contemporary all-suite hotel is 3 miles from the Mayslake Peabody Estate and 16 miles from Chicago O’Hare International Airport.Laid-back studios provide free Wi-Fi, flat-screen TVs and DVD players, as well as pull-out sofas, kitchenettes and desks. The 1- and 2-bedroom suites add separate living rooms.Freebies include a breakfast buffet and evening receptions (select weeknights), plus parking and a local shuttle. An exercise room, a business center and a guest laundry are available 24/7, and there’s a patio with a BBQ grill.

Things You Need to Know

  • 10 min drive to Lizzadro Museum of Lapidary Art
  • Guests liked the service
  • Guests mentioned the rooms are unclean
  • Some guests complained about the bathrooms
  • Guests praised the restaurant
  • Guests praised the breakfast
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

Adam Lamberti

The rooms are very spacious, you get a full size refrigerator, microwave, small 2 burner stove top ( no oven), and a small table area to eat at There is no pool here The rooms were clean, the inside lobby was nice and clean, and the area is quite and safe

One of the best perks is the free hot breakfast and you have free use of their laundry area, but make sure to bring some detergent They have a small shop next to the front desk if you need something like soap, sofa, aspirin, etc I have to say a big thanks to the ladies at the front desk They are very nice and want to make sure your stay is enjoyable

Staciej Staciej

It’s in a beautiful area and the hotel is nice on the outside The lobby is also very clean and up to date The rooms and stairwell (which we saw well due to the elevator being down) are outdated and dirty

They should keep the elevator running to avoid guests seeing the filthy stairwell which have stains on the carpet and walls The front desk was a plus and they seemed to helpful and kind I would not choose to stay here again

Philip Bird

This is a less than exceptional Staybridge! My experience with the staff was actually quite good, hence the two stars When we checked in our AC wasn’t working It was pretty obvious, so I suspect we were put in a room in which the broken AC was well known, but maybe not

Anyway, the hotel was full, so no room swap, and we had night 1 of 4 with no AC, which was fixed the next day (again, no complaint with the staff) All the other reviews are spot on! There’s a weird smell, but it seems that’s to cover the smell of weed, which seemed regularity smoked on the back patio Breakfast was more like a Holiday Inn Express than a Staybridge Our room was cleanish, but the whole place seems icky One evening there was water running down the elevator, the laundry room had standing water and felt like a sauna All told, it’s the crumbiest Staybridge I’ve ever experienced (and I like Staybridge)

4. Hyatt Regency Lisle Near Naperville (3-star hotel)

About this hotel

A half-mile from the 1,700-acre Morton Arboretum, this modern hotel off I-88 is 25 miles from the Loop district of downtown Chicago.Contemporary rooms feature sitting areas with pull-out sofas and desks. All include coffeemakers and minifridges, as well as flat-screen TVs and free Wi-Fi; some offer views of the arboretum.Amenities include an upscale restaurant and an informal lounge bar. There’s also a heated indoor pool and a fitness room.

Things You Need to Know

  • 4 min drive to Sea Lion Aquatic Park
  • Guests praised the lobby
  • Guests mentioned the rooms are unclean

Feedback From Real Customers

Stacy Kral

OUR CAR WAS VANDALIZED! I was a guest at the Hyatt Regency in Lisle, Illinois June 9-12 I was in town for my stepdaughter’s wedding, down the road at the Morton Arboretum We had an adjoining room for the night of June 10 for the bride

While we were there, many things were less than desirable, but the worst occurred on my final night there On Saturday night, June 11, I parked my other daughters’ car in the Hyatt parking lot I parked it in the well lit lot, close to the building, and thought it was a very safe spot The next morning, the catalytic converter had been stolen and the front hood was damaged When I reported it to hotel staff, they said they had no liability and could not help me I was shocked at their complete disregard and lack of concern, they also did not seem a bit surprised I would have hoped for some empathy, contact information for the police, somethingI guess that I should not have been too surprised though as the whole time I was there, the staff seemed unconcerned Even though the adjoining room was vacant on June 9, (we asked because we thought about getting it early), it was not cleaned and available until 4:30 pm June 10 We told them it was for a bridal party, with an early morning wedding the next day, but that did not seem to matterWe also witnessed other guests arriving after 4 and still not having their room ready They were offered drinks at the bar, but many needed their rooms Then we witnessed damage to the number board in one elevator, causing some floors to be inaccessible The other worst thing we saw was when some guests got stuck in the other elevator and were ringing the bell for some time They got out, but then that elevator was shut down for a dayAll in all, I will never stay there again, and fear to stay at any Hyatt

Naqia Najafi

At first glance this hotel looks like it will be a great stay The lobby is grand, clean and spacious However, the rooms do not match this vibe & does not look like the photos advertised

They are outdated and dirty The beds are tiny in size We stayed in a 2 double bed room, but the beds were closer in size to singles The washroom curtain had stains, and water pooled up to your ankles when taking a shower Our TV did not work & wifi also did not work for our first day of our stay We travelled with a large group and several members of our party experienced worse issues Earwigs in the bathtub, ants in the room, an electrical spark & flame from the outlet, blood like stains on sheets upon arriving in hotel There was also no daily cleaning/room service offered until the third night of your stay, which would have been nice to know prior to booking The only reason I’ve given this hotel 2 stars is because the staff is very kind and helpful But overall, if you’re expectations are a clean hotel room, I would not recommend this place

Mistic Mods

Room was great but asked for regular coffee 2 times and got decaf both times Last time we asked they never even came to the room Also we were supposed to get wedding venue rates and asked multiple times and was told fully booked but groom said they were not

Called sales dept and told the same thing I wouldn’t recommend for the price service should’ve been better

5. Hilton Chicago/Oak Brook Hills Resort & Conference Center (4-star hotel)

About this hotel

This upscale conference hotel is 2 miles from the Mayslake Peabody Estate cultural venue and 15 miles from O’Hare International Airport.Straightforward rooms have free Wi-Fi, flat-screen TVs and coffeemakers; some offer golf course views. Suites add minifridges and separate living areas with pull-out sofas; upgraded suites feature private balconies. Room service is available.Parking is free. The hotel has a lobby bar, a casual eatery, and a grill restaurant with a patio, plus a business center and 42,000 sq ft of event space. There’s an 18-hole golf course, indoor and outdoor pools, and a gym, plus a spa, a game room and sports courts.

Things You Need to Know

  • 8 min drive to Lizzadro Museum of Lapidary Art
  • Guests praised the beds but some complained about the kitchenettes
  • Some guests disliked the bathrooms
  • Guests praised the friendly service
  • Guests praised the casual restaurant
  • Guests liked “golf courses”, mentioned 120 times in reviews
  • Guests liked the grounds

Feedback From Real Customers

Kathy Budewitz

This hotel truly is a hidden gem! We have been coming here for years with family and friends There is so much to offer—indoor/outdoor pool, golf, 2 restaurants, game room and more The hotel is just gorgeous, as well, and the staff is amazing! From the time you check-in, you feel welcomed

I have to give a huge shout out to our absolute favorite staff member, Willie, at the pool/golf bar He is amazing—hardworking, personable, efficient, and just an overall fantastic person! Such an asset to the hotel We already can’t wait to come back!

Justin Flora

My wife and I were here for a 1 night 2 day work conference We really enjoyed our stay Everyone was friendly and the hotel has so many amenities (large outdoor and indoor pools, nice selection of restaurants)

The conference food, snacks, drinks were great with a lot to choose from Our room was extremely clean and the beds were super comfy Thank you for a great experience Hilton team!

Karissa Plautz

Beautiful views of the golf course and skyline Clean room and bathroom Comfortable king size bed

Modern 2 restaurants and bar Friendly and helpful front desk staff Booked 2 rooms 3months ahead of time and happy to be on the same floor a few rooms away from each other Only downfall is we did ask for room service but they did not refresh towels or clean bathroom like asked

6. Chicago Marriott Naperville (3-star hotel)

About this hotel

This classy hotel is 3.8 miles from the Naper Settlement museum and 5.2 miles from golf at the Village Links of Glen Ellyn.The polished rooms have coffeemakers and iPod docks, plus Wi-Fi (fee) and flat-screen TVs with premium channels. Upgraded rooms have access to a lounge with free continental breakfast and evening appetizers. Suites add separate living areas with pull-out sofas.Parking is free. Amenities include an American restaurant and a bar, plus an indoor pool and a fitness room. There’s also a business center, along with 21 meeting rooms.

Things You Need to Know

  • Guests praised the clean rooms and the beds
  • 7 min drive to Herrick Lake Forest Preserve
  • Some guests complained about the kitchenettes
  • Guests praised the service
  • Guests mentioned concierges 17 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a hot tub
  • Guests praised the bar

Feedback From Real Customers

Lee Conner

Great customer service from everyone The rooms are dated and need some more ways to charge the many devices most people have these days The AC is very quite which is awesome

Also the desktop is NOT in front of the AC system so you won’t freeze while you are working My understanding is that the refresh of the lobby is due soon but no mention of refreshing the roomsAsk for Ms Sheila she is awesome

Taylor Holloway

We had a block of rooms booked for our wedding here and the event manager Shannon truly went above and beyond to help my out of town guests get rooms booked and on the block, and helped with family who had more of a extended stay She alleviated so much stress from me the week of the wedding and would always get back to me in a timely manner If you are needing a block for out of town guest I highly recommend reaching out to Shannon

Thank you again!

Jodi Morse

The room was clean and the bed was comfy On the downside our shower drained very veryyy very slow, there is no mini fridge in the room and there is not a plug in on both sides of the bed Just one plug on one side

The ice machine on our floor (3rd floor) was also broken For what we paid to stay here we expected a bit more The front desk staff was friendly and the lobby/bar area was clean and nice

7. Hyatt House Chicago / Oak Brook (3-star hotel)

About this hotel

Set among business parks less than a mile from Oak Brook Golf Club, this unfussy hotel is 3 miles from Interstate 88 and 18 miles from the attractions in Lincoln Park.Simply decorated rooms have a warm vibe, and feature free Wi-Fi, flat-screen TVs and sitting areas, as well as minifridges and coffeemakers. Suites add sofabeds and kitchens; some have separate living rooms.Complimentary amenities include parking, hot breakfast and an area shuttle. There’s also a casual bar, an indoor pool and a 24-hour fitness center, plus a convenience store, and an outdoor area with BBQs and a fire pit. Pets are welcome (surcharge).

Things You Need to Know

  • Guests praised the rooms
  • 6 min drive to Lizzadro Museum of Lapidary Art
  • Guests praised the friendly service
  • Guests mentioned “omelettes” 12 times
  • Guests praised the indoor pool
  • Guests praised the casual bar

Feedback From Real Customers

BJ Williams

Wow! Very impressed with this hotel The staff is AMAZING! Everyone very helpful and went over and beyond to make my stay AMAZING! The breakfast was good and my colleagues enjoyed the drinks and food from the bar The hotel was extremely clean

I even saw an employee wiping down the pictures I was like “WOW” they are cleaning here Lol I will definitely return

Ayleen Valenzuela

Overall, an okay stay My family of four stayed for a 3 night stay Not once did we have our linens changed, room cleaned or trash picked up

Also, no fresh towels there were toys from likely the previous guests inside the room goes to show the room was not cleaned well beforehand There were red stains all over the carpet The amenities were why we stayed – Free parking, free hot breakfast, and the pool My kids enjoyed coming down and the selection of food It was convenient, but I would not come back based on service and cleanliness

Danijela Tomic

I booked a room a month before and I arrived at 4:30pm only to be told to wait because the room was not ready and that they were inspecting the room I waited half an hour with my husband and two children, we were tired and hungry after our flight When I asked why the room wasn’t ready when check in was at 3pm, they didn’t have a specific answer

After that, another woman came and said that she would give us a better room That was really nice but all I wanted is a room I booked and check in on time Breakfast is ok, nothing special Two stars only because of the check in process and because the housekeepers come every third day And after the third day they changed only one bed sheet and left the other dirty The location of the hotel is great!

8. The Westin Chicago Lombard (4-star hotel)

About this hotel

This sophisticated hotel is 6 miles from Graue Mill & Museum and 4 miles from Lilacia Park.Relaxed rooms provide Wi-Fi access, flat-screen TVs and minifridges, plus safes, and tea and coffeemakers. Suites add sitting areas. Some offer pull-out sofas, in-room treadmills, balconies and/or access to a club lounge with free drinks.Parking is complimentary. Other amenities include a seafood restaurant, a steakhouse and an indoor pool. There’s also a gym, and meeting and event space. Breakfast is available.

Things You Need to Know

  • Guests liked the large rooms and praised the beds
  • 10 min drive to the Morton Arboretum
  • Guests praised the friendly service
  • Guests mentioned lobbies 49 times
  • Guests praised the fitness center
  • Guests praised the nightlife
  • Guests praised the indoor pool and the hot tub

Feedback From Real Customers

Leia Adams-Gray

Excellent hotel, comfortable beds, really awesome lap pool and gym, and hot tub Little deep for small kids but we brought a life jacket and our daughter loved it I was able to swim for hours alone during the day

It was so relaxing Great restaurant down in the lobby Great breakfast in the executive lounge Super friendly staff Definitely recommend staying here

Emily Stranski

Love this place We first visited in December for a pool night during Christmas break We just went back again last week because the kids kept begging to go back

The pool and hot tub are great! Huge pool, much larger than most hotels It is 4 feet deep throughout, so good for my kids who can swim wellHot tub adjacent to pool but tucked away so nice for me to relax while still able to keep an eye out Over Christmas, there were maybe 2-3 other couples/ families using pool while we did This last time we came during a snowstorm, so we literally had pool to ourselves in both the evening and next morningRooms were well appointed, recently renovated, and clean Exactly what I was expecting Front desk is very friendly and helpful as wellI’m a bonvoy member and enjoyed the late checkout offered with my status in order to enjoy the pool longer before we leftThis hotel is right next to Target, the Yorktown mall, movie theater, restaurants Plenty of options and amenities for a business or family type traveler Highly recommend!

k00nta

I stayed at this hotel for the weekend and it was great The room was spacious with two queen sized beds The lobby looked very nice with fast elevator times as there were 5 elevators

The hotel also has quite a few services such as an indoor gym, pool, and Starbucks I would definitely stay here again as it’s located near many stores and restaurants

9. Hilton Chicago/Oak Brook Suites (3-star hotel)

About this hotel

Located next door to Drury Lane Theatre and Conference Center, this modern all-suite hotel is also 0.8 miles’ drive from shopping at the Oakbrook Center.All 2-room suites offer chic decor, separate living areas (with pull-out sofas) and custom-designed beds, plus microwaves, minifridges, 2 flat-screen TVs and free WiFi.Amenities include a relaxed atrium restaurant, a breakfast buffet (surcharge) and a lounge. There’s also a heated indoor pool, whirlpool tub, fitness center and business center.

Things You Need to Know

  • Guests praised the large rooms
  • 8 min drive to Lizzadro Museum of Lapidary Art
  • One of the few hotels in the area with room service
  • Guests mentioned lobbies 28 times
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a hot tub
  • The hotel has a sauna

Feedback From Real Customers

Ariana Pines

+bathroom+spacious room-Stephanie-room service-pool area-parkingThis by far was my worst Hilton stay! I called in advance to see if I could check in at 2pm The lady on the phone asked me my last name, confirmed my reservation and told me coming at 2pm would be perfectly fine Well I get there and Stephanie who did not come off very customer friendly at all quickly shut me down and told me I could not check in early

I explained I called for this very reason before driving 40minutes She told me I’d have to wait about 30-40min and there were people ahead of me That was the first thing I understood she was doing her job but she comes off very rude with how she speaks and her facial expressions Once we were finally checked in Stephanie then gave me & my mom the same room number on our keys so I had to go back downstairs to get this fixed The rooms were very spacious but so outdated, the carpet and furniture was hideous but I liked the space and the bathroom was my favorite We stayed 3 nights but room service never showed up until we called On day two my husband saw room service and asked if they could come get our trash and dirty towels and she told him if we wanted our room cleaned we had to call the front desk I’m not sure if this is new but even when you stay for a couple of nights they at least come to your room to offer new towels and pick up any full trash When we finally got new towels my towel was so thin and hard it hurt, literally it was nothing like the first set of towels But, my biggest complaint is the pool Our swimsuits had a awful smell after getting into the pool/hot tub I have never had an odor as such after being in a pool Next thing I know we are all sick by the time check out comes The only person that was not sick is my mom and she is the only one who didn’t step foot in the pool or hot tub To top it off when I checked in I was handed a card to put in my car but was never told I was being charged daily for parking I have never paid for parking when staying at the Hilton This was my first time at this particular Hilton and will be my lastIt was my most expensive stay but yet my least favorite I will say the gentleman that worked the night shift I didn’t get his name but he was very friendly to myself and my daughter

Carl Kroboth (CPK3RD)

Is it terrible? No Is it excellent? NoBut hello 1990, I hear you want your hotel back

Updates are definitely needed, as the rooms look the exact same as when I traveled a lot in the late 90’s and early 2000sAs for the cleanliness of the room it was a 3 out of 5 One stained bath towel, and the old furniture just doesn’t make the room inviting The shower leaked through the door soaking the bath matNot to mention $20 for a $10(value) breakfast Only because the closest place to get breakfast is 10min awayJudging by the other recent reviews it looks like Hilton has some work to do to bring this hotel back to the 5 star status it once was

Robyn Christopher

Booked a King Suite, stayed 3 nights The location was perfect! Close to highway into Chicago, near shopping and plenty of dining optionsThere must have been a few mix ups with our booking, initially they were showing as 2 nights not 3 but that was straightened out at check in

We didn’t have a king bed in the king suite, it was a queen The mattress was very hardThis hotel has an elegant banquet hall next to it and uses it for events like weddings There were 3 during our stay This wouldn’t be an issue, except once the event ends the guests staying at the hotel tend to continue the party in the center of the hotel The center is a gathering / seating area and the noise traveled very well up to the 6th floor and thru my door at 2 & 3 in the morningFront desk staff is relatively non-existent and isn’t very friendly or helpful Breakfast is OUTRAGEOUS $12 for their “continental” is some fruit, a few bread choices and cereal And for $20 you can have breakfast like sausage and eggs from a warmer

10. Crowne Plaza Chicago SW – Burr Ridge, an IHG Hotel (3-star hotel)

About this hotel

Off Interstate 55, this unfussy hotel is 9 miles from the Brookfield Zoo and 7 miles from the Graue Mill & Museum.The straightforward rooms offer free Wi-Fi, flat-screens and sitting areas, plus minifridges and coffeemakers. Upgraded rooms add living areas and whirlpool tubs.Parking is complimentary. Other amenities include a casual bar/restaurant and a business center, as well as an indoor pool and a gym. There’s also meeting and event space for up to 370 people.

Things You Need to Know

  • The rooms have TVs
  • 8 min drive to the Waterfall Glen Forest Preserve
  • Some guests disliked the kitchenettes
  • Guests praised the friendly service
  • Guests mentioned lobbies 11 times
  • The fitness center has free weights and elliptical machines
  • One of the few hotels in the area with an indoor pool
  • One of the few hotels in the area with a bar

Feedback From Real Customers

Ryan McBurney

Crowne Plaza is an IHG hotel, which is why I stay there However, I while I honor the chain, I question the “pay for breakfast” option – the quality and selection of which is comparable to any other free continental at most other hotels The bar is adequately stocked – but not incredible, and the rooms are about par for their price

What saves this review from being 3 stars is Heather at the front desk She is kind and intelligent, super responsive and worthy of at least a raise and bonus Where the hotel itself was lackluster, she provided the shine and then more

Andreas Scholz

Hearing protection required!This hotel is located directly at the Interstate with paper thin walls and windows This was a hell of a night

To be fair, they have rooms facing the rear but said they were all sold outAt checkin we were told about the hotel breakfast The next morning we were asked to pay for it even though it was never mentioned before In addition the breakfast is average at mostThis was the one and only time I stayed there Only giving it 2 stars because the rooms were clean and the bed was decent

Jacob Payne

Nick and Kelley made my business trip much better Nick was always on top of it at the front desk and took care of everything I needed even though he was definitely doing double shifts and had every reason to not help me out, even when working on his birthday! After a long days work Kelley was a welcome sight at the bar/restaurant and took care of me and my coworkers and went above and beyond what I expected from this hotel These two along with the friendly front of house staff and shuttle drivers made my trip much more pleasant

11. Courtyard by Marriott Chicago Elmhurst/Oakbrook Area (3-star hotel)

About this hotel

This straightforward hotel is 0.9 miles from the Odeum Expo Center and 1.6 miles from Elmhurst College.Contemporary-styled rooms offer free WiFi, desks with ergonomic chairs, flat-screen HD TVs, minifridges and coffeemakers. Suites add separate living areas, whirlpool tubs and microwaves.Social spaces include a living room-style lobby and an outdoor courtyard. The American restaurant serves breakfast and dinner as well as all-day drinks, including Starbucks coffee. There’s also a business center with workstations and printers, and 5 meeting rooms. Other amenities include an indoor pool and an exercise room, plus free on-site parking.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • 7 min drive to Safari Land
  • Some guests complained about the air conditioning
  • Some guests complained about the bathrooms
  • Guests liked the friendly service
  • Guests mentioned lobbies 13 times
  • Guests mentioned hot tubs 10 times

Feedback From Real Customers

Keith Heric

OK it’s not the worlds worst Marriott but it’s darn close AC doesn’t function well, you can’t see out the windows because they’re so fogged up inside the glass There is a sign leading to an ice machine on my floor and it was just an empty alcove

But what really bothered me was the television Not the television itself was bad but the service was abysmal Not like your standard Marriott Just scrolling guide with only about 30 channels, most of them just worthless No guide, you had to just remember what channel you liked wait for the scrolling and then go to it No possibility of logging in with on demand All Marriotts have had this as standard issue for the past five years or so, this is just silly and frustrating Posting this review now, but going up the chain of command to make sure the president and CEO of Marriott are aware of these inconsistencies The hotel looks nice from the outside but once you get inside you realize that really it’s just a one and a half star motel at best

Irfan Waseem

Horrible experience The hotel is extremely dull and run down and location is not great either On top of that, the front desk Staff named Dana was extremely rude

We were visiting from NJ where the indoor mask mandate had been lifted I totally understand the different mask mandate in illinois however, the staff needs to be courteous in reminding people for wearing masks She screamed at us saying “wear your mask NOW” We reported the hotel to the Marriott customer service and checked out right awayThis hotel is not worth my money or my points I visit Chicago every month and this hotel is totally off my list I would recommend the hotel management to properly train their staff and manager in customer service

Heidi Pinkham

NEVER will stay here again, nor would I recommend Hotel run down and employees rude The breakfast was a joke

I ordered French toast The preparer toasted the bread in a toaster, sprinkled confectionary sugar on it and served with syrup The drink I ordered expired 2 months ago My sister ordered a “Starbucks” coffee and it tasted like water When she tried to get another cup, the manager was rude to her and gave her another cup of watered down coffee Seriously, this is a Marriott???

12. DoubleTree Suites by Hilton Hotel & Conference Center Chicago-Downers Grove (3-star hotel)

About this hotel

Set a mile from the Morton Arboretum, this understated all-suite hotel is 4 miles from Oak Brook shopping mall and 7 miles from the Brookfield Zoo.Straightforward 1-bedroom suites have flat-screens, living areas and pull-out sofas, as well as microwaves, minifridges and coffeemakers. The 2-bedroom suites add conference tables. Wi-Fi is available.An area shuttle and parking are complimentary. There’s also an indoor pool and a gym, plus a 24-hour business center and 35,000 sq ft of meeting space. Other amenities include a casual lobby lounge and a restaurant. Breakfast is available.

Things You Need to Know

  • 7 min drive to the Morton Arboretum
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned the rooms are large but unclean
  • Some guests complained about the bathrooms
  • Guests liked “cookies”, mentioned 23 times in reviews
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with a hot tub

Feedback From Real Customers

ZeeZee Dawson

I stayed a total of 19 days on a business trip Overall the hotel stay was good could have been better but the room was extremely dusty Room needs a good dusting because it was so build up and I order housekeeping twice my whole trip but nothing was done about the dust

Build up dust on my clothes and items Needs better cleaning or change filters However, the staff was friendly and happy I didn’t get a chance to order room service but the cookies are amazing!!! If you get a chance to stay here, don’t forget your free cookies😃

Deb L.

The bad: There is a half an inch gap at the bottom of my front door(see picture) The hotel is by no means full and they put us next to the elevators so that I can see and hear everyone and everything walking by The water in the shower/tub does not fully turn off and leaks/drips

We arrived late and didn’t notice they didn’t have a Do No Disturb sign so housekeeping barged into the room in the morning When I went to ask the front desk, they initially said it was our responsibility to make sure that we put a do no disturb sign if we didn’t want housekeeping They are not serving breakfast of any kind There weren’t any extra blankets or sheets in the room There isn’t a way to modify the temperature of the roomThe good: location is good and accessible Beds are comfortable Water pressure is high in the shower Plenty of parking

Leo

Location is convenient Not impressed with room cleanliness as there was trash in room from occupant before me Coworkers from my company stay here often but this may be the last time I stay

Many issues with loud occupants and smoking inside rooms The restaurant has great service and really enjoy the fact the Starbucks is inside From someone who stays in Hilton properties every week, there are better options around

13. Embassy Suites by Hilton Chicago Naperville (3-star hotel)

About this hotel

This modern all-suite hotel is 1 mile from Interstate 88 and 4 miles from both Morton Arboretum and Centennial Beach swimming complex.Understated studios come with sitting areas, kitchenettes and sofabeds, plus flat-screen TVs and Wi-Fi. The 1-bedroom suites have separate living rooms; upgraded quarters add complimentary snacks and drinks. Room service is available.Freebies include a made-to-order breakfast, evening drinks receptions and parking. Other amenities include a casual grill restaurant with a bar, as well as an indoor pool, a gym and a 24-hour convenience store.

Things You Need to Know

  • 6 min drive to Herrick Lake Forest Preserve
  • Guests praised the casual restaurant
  • Some guests disliked the kitchenettes
  • Guests mentioned lobbies 46 times
  • Guests mentioned “omelettes” 25 times
  • Guests praised the fitness center
  • Guests liked the indoor pool
  • Guests praised the bar

Feedback From Real Customers

Tonya Hanson

Overall decent experience staying at this hotel The parking isn’t a great situation thoughFor other diamond members who are use to other Hilton properties providing multiple bottles of water during longer duration stays, this location 100% will not

Only 2 per room per stay I understand that’s always been the policy, just all other Hilton’s I’ve stayed at provide extra throughout stayFor late check out, you cannot request at check in or during stay- you have to call day of check out to see if they will accommodate it This makes it difficult to plan your last dayBreakfast was good, lots of optionsRoom was good, bed comfortable

Cinaiya Stubbs

I have stayed in hotels/inns in very rural towns in the US and abroad and this stay was the worst that I have ever experienced My family and I thought we were going away for a quick, impromptu long weekend before my husband starts his new job What we experienced at this hotel was disappointment after disappointment

First, we were told that we could not check-in until 4 pm That is fine, and expected as that is the stated time However, others were checking in as we waited in the lobby until 4 pm I visited the front desk twice, and each time was met with horrible attitude and abhorrent customer service When we finally checked in the gentleman that helped us gave me a breakfast card for only the adults, which I had to correct No big deal, no one is perfect Then we entered the elevator and were greeted by the screech of grinding parts, which was unnerving Later that day, we noticed that that elevator had been taken out of service In the room the cleanliness left much to be desired The shower grout was filthy There were stains on the bedding, and the dust was visible The hotel was full so requesting a new room was to no avail On the way back from dinner parking was impossible in the front so we parked in the back The doors for us to enter were supposed to be accessible by room key only These doors were not secured so anyone could enter the premises The next morning two of the three elevators were out of service This meant that we could not actually get down to breakfast Taking the stairs leads you outside, and in this case into the rain My family waited at the elevator for 20 minutes or more and could never get on Families trying to carry luggage down faced worse experiences At this point we decided to check out and go to breakfast elsewhere, at our expense, although we had breakfast included at the hotel We tried again to get on the elevator, again to no avail This time we had to carry our luggage down four flights and across the parking lot (no luggage carts on stairs) I called the front desk to request that the additional $30 that I was charged be removed from the bill, as of yet this has not happened although the manager indicated that it would be taken off She also stated that the breakfast would be extended due to the elevator issue This also did not happen My family and I will never return

Jessica Sanders

Overall, the hotel was great The employees were all very friendly and the complimentary receptions in the morning and evening were great For the price of the room, I did expect that the furniture (footstool specifically) wouldn’t have looked like it went a couple rounds with a cougar and the toilet paper holder wouldn’t be close to falling off the wall but the service and food as well as location made up for it

14. Hyatt Lodge Oak Brook Chicago (4-star hotel)

About this hotel

Set 2 miles from the Mayslake Peabody Estate, this upscale hotel overlooking a private lake is a 10-minute walk from Lizzadro Museum of Lapidary Art and 10 miles from the Village Links of Glen Ellyn golf course.The modern rooms feature free Wi-Fi, 42-inch flat-screen TVs and coffeemakers. They also come with work desks, private balconies or patios.An area shuttle and parking are complimentary. There’s a casual cafe with a seasonal patio, plus a cozy bar with lake views. Other amenities include a spa, an indoor pool and a gym, plus meeting space.

Things You Need to Know

  • Guests praised the large, clean rooms
  • 13 min walk to Lizzadro Museum of Lapidary Art
  • Guests praised the friendly service
  • Guests mentioned “Trail” 18 times
  • Guests praised the grounds
  • Guests praised the breakfast
  • Guests praised the indoor pool and the hot tub

Feedback From Real Customers

Susie Sand

We celebrated our anniversary yesterday and stayed here We were surprised by the hotel with champagne and chocolate strawberries in our room,nice touch 😉 It was a lovely experience overall

Though we could imagine how beautiful the scenery is in the summerwe will definitely be back! The property is huge, pool is big enough to swim laps, there’s a hot tub too Gym is also very big There’s a cute restaurant that over looks the lakewe didn’t get to try it because we arrived after 3pm and it’s only open for breakfast and lunch but you can still get dinner later in the bar/lounge Clean, beautiful,relaxing property and staff was very nice as well

Jo L

One of the most romantic hotels I’ve ever stayed at Rooms were clean, and a big plus is that they have windows that actually open and you can get some fresh air in the room The front desk was professional and attentive

The design of the building and the location give you that unique lodge feel, like you’re somewhere in the mountains of Austria Great stay, and will stay here whenever I’m in the area They are dog friendly and the prices are more than fair $25 daily pet fee and 60lbs weight limit

Marian Jones

Love love love the location The scenery was beautiful The rooms could have been cleaned

There was dust every where My niece room had a spider web in the corner of the room with a spider So that room hadn’t been cleaned in awhile The bathroom sink had mold or something around the faucet So i did cleaning myself Because staff said the rooms don’t get cleaned until the 3rd day

Sharing is caring!