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18 Best hotels with penthouses in Riviera Beach, MD (2022)

hotels with penthouses in Riviera Beach, MD

1. Hampton Inn & Suites Arundel Mills/Baltimore (3-star hotel)

About this hotel

Off Highway 100, this modern hotel next to the Arundel Mills shopping mall is a 7.6-mile drive from Baltimore International Airport and a 13-mile drive from downtown Baltimore.Classic rooms feature free Wi-Fi, flat-screen TVs and custom-designed beds, plus microwaves, minifridges and coffeemakers. Suites add sitting areas with sofabeds.Complimentary amenities include guest laundry facilities, parking, hot breakfast and 24-hour local shuttle service. There’s also an outdoor pool, a snack shop, and fitness and business centers, as well as meeting rooms.

Things You Need to Know

  • Guests praised the beds
  • The rooms have TVs
  • 13 min walk to the Maryland Live! Casino
  • 48 min drive to Washington Ronald Reagan
  • Guests liked the service
  • Guests mentioned “shopping malls” 48 times
  • One of the few hotels in the area with a casino
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

michael anderson

The only reason that I gave this two stars rather than one because of the staff is really nice But this hotel has seen its better Days The rooms smells molded, it may be the carpet

It was difficult for me to sleep because of the smell I had a headache for the 2 nights that I stayed there My coworkers stated the same thingNormally hotel lobbies are nice and updated Not this one, so you know what you are going to get when you get to your room Even the wallpaper has scratches and dirt on it Horrible!!! Do not stay here unless you live lesser than this!

Gavin GUARDMAN

We booked in to a “suite” which is putting it very modestly The only upgrade was a bit more floor room It was on the fifth floor

There was peeling paint and wallpaper across most of the walls The toilet would not flush and ended up clogging immediately When going to the front desk, clerk was on a smoke break and had to call maintenance personally who was just not at work What kind of Hilton has no maintenance staff? We had to plunge the toilet ourselves Subsequently another person in my party tried to shower and the bath tub backed up When going to plunge to it to maybe try and fix it, black pieces came out of the drain God only knows what those were So we asked to move which they obliged The room the system said was available was not It was filthy and torn apart and smelt like some one had died in it from the hallway Back down to the desk we went They finally seemed to pull enough sense together to get us into a room seeing as how it’s approaching midnight and we’d be lucky if there was any more available The consolation was free ice cream and a changed rate The rate going from 135 to 99 a night In my opinion this place was comparable to a motel 6 which cost 30 dollars a night I probably would have slept better there I like a stiffer bed but I left with back pain The ac wasn’t working properly either as I dropped it to 66 degrees and the ambient temp stayed around 71 Damp and dingy The lobby bathroom stall is falling apart The pool was nice enough with a broken gate The entirety of the hotel comes from a time forgotten which was kinda cool for two minutes until you see how nasty it actually is I guess if I was as drugged as hunter s Thompson in fear and loathing this place would be marvelous But it is indeed a dumpster fire If you have live anywhere close to better than this hotel is not for you

Joey Meador

Before a long day of travel, I had booked a room at this hotel for over $200 in hopes of rest before a 7 hour drive the next day I arrived to a chaotic place with people having cookouts and throwing baseballs in the parking lot There was one person working on an incredibly busy night

I tried to go to sleep just before 9pm to no avail There was yelling, screaming, and door slamming I contacted the front desk They sent “security” up to quell the ruckus to no avail The next time I called the lady said she’d have them evicted, but still nothing I called the front desk 8 times over the course of 3 hours and as I write this the noise is still as loud as it was at 9pm This is behavior I expect paying $60 at a Motel 6, but this is a Hilton property charging almost 4 times that amount Stay away from this place if you actually want to sleep

2. Homewood Suites by Hilton Baltimore (3-star hotel)

About this hotel

In a commercial area near a harbor on the Patapsco River, this cozy extended-stay hotel is a 10-minute walk from both the nearest metro station and the National Aquarium. It’s 1 mile from the Baltimore Convention Center.Polished studio and 1-bedroom suites come with kitchens, dining tables, and living rooms with sofas, as well as free Wi-Fi and flat-screen TVs.Complimentary perks include hot breakfast, light dinner and weekday evening cocktails, as well as grocery delivery service and access to the Maryland Athletic Club. There’s also a convenience store, a business center and a fitness room.

Things You Need to Know

  • Walking distance to the Reginald F. Lewis Museum of Maryland African American History & Culture and Star-Spangled Banner Flag House
  • Guests mentioned the rooms are outdated and unclean
  • Some guests complained about the beds and the furniture
  • One of the few hotels in the area with room service
  • Guests praised the fitness center
  • One of the few hotels in the area with an indoor pool
  • Guests liked the bar

Feedback From Real Customers

christine lababidi

We have stayed at this hotel every year when my husband has had appointments or surgeries at Johns Hopkins hospital This was the first time that we have felt that the quality of the hotel had gone down significantly as had the quality of the staff The beds were extremely uncomfortable and although we had requested it at check in, we never received housekeeping even once so after 5 days we had piles of trash in the room

Our comforter if you could call it that consisted of the dust ruffle that normally goes on a bed to hide the frame (see picture) and this was what they used as a blanket with a very thin duvet on top of this We asked for blankets at the front desk on our first day but they were never brought to us so we did not sleep comfortably during our entire visit They said they were shortOn blankets but would do their best The staff at the front desk was not downright rude but not friendly and they appeared bothered when we needed to ask them simple questions Although the location is convenient, we are going to look for another hotel to stay at during our monthly visits to Baltimore this coming year If you valet your car don’t expect the valet text service that they use to be working and you will not discover it to be broken until you arrive to pick up your car and find the valet person chatting on a couch instead of getting your vehicle This may or may not be their fault but a faulty text system is what they claim Upon check out I requested a copy of my bill and was told that it would be emailed to me so apparently getting a paper copy at check out was not an option When I did receive the copy of the bill I had been charged twice for valet on a given day which then necessitated a phone call to the hotel in order to get the $3500 charge reversed This was done promptly which I appreciated This has always been our go to hotel and it was sad to see it being managed like this A comfortable stay is a minimum requirement

S S

Great staff, great location, room left MUCH to be desired So to be fair—we booked same day and the thought crossed my mind that we may have ended up with one of the “good enough” rooms that don’t get assigned unless they have to be Check in was great—Yvonne was super welcoming and helpful—confirmed that we asked for 4 extra pillows (our kids are pillow fiends) and off we went

The pillows never showed up (don’t know whose shoulders that falls on) Had trouble getting to the room as either our key card or the card reader in the elevator was messed up—seemed to be a bit of both When we got to the room I got the distinct feeling that something was off For starters, there weren’t 4 towel sets, the hotel-provided body wash was missing, there was missing flatware (which we later found dirty in the dishwasher) and there was coffee and a cup missing It felt like the room hadn’t been turned over since the last guest had stayed…except the trash was empty and the beds appeared clean It was unsettling, I’ll admit My husband told me I was being paranoid but I’m fairly certain the room hadn’t received the attention it was supposed to We tried to call down to the front desk but the phone wasn’t working and every time we hit the front desk button on it the line would ring and ring and then hang up on us There was no binder or info about the hotel in the room with an actual number listed for the front desk so we couldn’t call down either Not sure if that was because of covid or was just missing Not a big deal but would have been nice to have at least the TV channels listed so that we could more easily avoid content that wasn’t appropriate for our children Overall the room was somewhat run down Chipped furniture, wallpaper peeling, slow draining sink, melted spots on the carpet, linoleum in the kitchen peeling up…The couch was honestly dismal—the cushions so squashed that when you sat on it you ended up sitting on the front lip of the structure (both uncomfortable and made legs fall asleep) The first night (of the 2 we stayed) I cut my foot on a line of exposed carpet tacks between the kitchen and living space My husband flattened them with a coin and his shoe I did bring this (and the sink) to the attention of the front desk (after having to go down in person) and they offered to send someone up and we declined as we had fixed the tacks and didn’t care to have anyone working in the room Oddly there was no dish soap (but there was dishwasher powder)—so we ended up washing dishes with hand soap Just FYI there was no corkscrew in the room—I suppose you could request one but we were too lazy to fight the elevator (literally—the card reader worked about 50% of the time by the 10th try—we rode up and down almost every time we used it multiple times trying to get to the floor we wanted) to go to the front since we couldn’t call downParking is valet for $35 with in and out privileges or self parking for $25/day with no in and out privileges The garage for self park is attached to the hotel and can be reached from insideThe pool is actually in the Maryland Athletic Club, which is in the building complex They have an agreement to use the gym and pool Both are nicely equipped overall from an equipment standpoint—-the pools were clean (have seen better days from a coating standpoint) It’s salt water based instead of chlorine, so not as harsh The kids are only allowed in the splash pool, which is heated to probably 85 degrees and max depth is 45 feet, minimum depth is 3 feet and it’s a stairway entry There is a lap pool that is much cooler water and a larger pool that has a sloped entry that adults and teens can use There is also a hot tub The locker rooms are well equipped with a sauna, showers (with soap and shampoo/conditioner) and a suit spinner You have to take your hotel key and photo ID with you to gain access and have to have shoes on until the locker room They provide pool towels You have to shower before getting in the pool (locker room or pool deck)

Itz_Aidan 27

The staff was nice, our other hotel canceled on us last minute and we were able to get a room here, the room was nice but there was a weird red stain on the carpet outside the bathroom, everything was fine until it was time to leave and Valet lost our car keys We’re currently waiting for someone to drive 5 hours to bring us a spare key Awful experience

3. Revival Baltimore – JDV by Hyatt (4-star hotel)

About this hotel

Featuring a Renaissance Revival facade, this upscale hotel dating from the 1920s is steps from Walters Art Museum and 1.4 miles from the National Aquarium.The refined rooms and suites have free Wi-Fi, flat-screen TVs, iPod docks and coffeemakers, as well as minifridges and marble bathrooms. Some offer microwaves, desks and/or minibars, plus views of Mount Vernon. Suites add separate living areas with pull-out sofas; some have kitchenettes. There’s 1 suite with a whirlpool tub and a 4-poster bed.Amenities include an elegant restaurant/bar, a fitness room, a business center and a rooftop ballroom.

Things You Need to Know

  • Guests liked the beds
  • Walking distance to the Walters Art Museum and the George Peabody Library
  • Guests praised the friendly service
  • Guests mentioned “Karaoke” 19 times
  • Guests praised the architecture
  • Guests praised the views
  • Guests praised the nightlife

Feedback From Real Customers

Abbieann Wagner

My bf and I came to town for the reggae festival and we’re very pleased with our stay at the revival The decor and atmosphere were on point and very homey/comfortable We ate at the rooftop restaurant which was phenomenal, had some coffee at the cafe, and were blown away by the speakeasy

The room was spacious and comfortable The bathroom had a privacy space with the toilet and shower which is always a perk We loved the valet service (thanks Walter!) The security was also a comfort (room key to enter after hours and to go to certain levels of the hotel)We will be returning and highly recommend

The Elwoods

We have stayed at many hotels in Baltimore while visiting family and Hotel Revival is one of the best It is a gem of a hotel The historic building has been beautifully updated and decorated

The room was clean and spacious and the bed comfortable The room was very quiet and had a lovely view of the Washington Monument and park We had an amazing meal at Topside But what sets the hotel apart from others is their top notch staff – concierge, valet, housekeeper, bartender, waitstaff – everyone was so friendly and helpful We could not have had a better stay! Thanks Hotel Revival

Joe Dagosta

This hotel was probably the best hotel stay I have had in recent memory You can clearly tell that whoever redesigned this hotel put extensive thought into every single detail from the lobby to the restaurant, bar, and the beautiful rooms The rooms here are absolutely massive, and I was surprised to find pour over coffee I the hotel room and some really nice teas

The bathroom was also huge, and the toiletries were great Everything was clean, and the room was pretty quiet at night I loved all the details in the room including the carpet, bedding, lighting, furniture — everything Even the restaurant space and the speakeasy had so many intricate details I 100% plan on staying here again if we find ourselves back in Baltimore

4. The Westin Baltimore Washington Airport – BWI (4-star hotel)

About this hotel

Set 3 miles from Baltimore/Washington International Thurgood Marshall Airport, this understated airport hotel is 9 miles from the National Aquarium and 11 miles from the Edgar Allan Poe House.Straightforward rooms offer flat-screen TVs, desks and Wi-Fi (fee), plus minifridges and microwaves. Suites add separate living areas.Parking and an airport shuttle are complimentary. Other amenities include a polished bar/restaurant, an indoor pool and a hot tub, as well as a fitness center. There’s also a business center and meeting space. Breakfast is available for a fee.

Things You Need to Know

  • Guests praised the large rooms and the beds
  • Some guests complained about the showers
  • 16 min drive to Oriole Park at Camden Yards
  • One of the few hotels in the area with 24-hr room service
  • Guests praised the restaurant
  • Guests praised the fitness center, which has weight machines
  • Guests praised the indoor pool

Feedback From Real Customers

Gerard Cudzil

Perfect location for my needs The hotel needs work and quickly The phone in the room did not work! Couldn’t contact the front desk, so when we needed them we had to go down to the lobby! We had to ask 4-times to get body wash as the previous guests ripped the bottle of the wall in the shower

Awesome bartender! He was all by himself but kept up with everyone in a timely fashionLocation was very convenientThere was a wedding after party in one of the rooms It large l lasted well into the early morning hours The group was extremely loud; making it impossible to rest, sleep and relax! We called down to the lobby using our cell phones and they said there was nothing they could do as it was almost over and those guests were quiet That’s because management was in the lobby and not in the 3rd floor!!! Absurd

Jessica Pereira

At check-in, the gentleman was extremely nice and provided a warm welcome to Baltimore after a day of flight delays The hotel was nice with a clean lobby and nicely furnished room The bathroom left a little to be desired and the wall dispensers in the shower were broken off but it wasn’t a big deal

All in all, the actual stay would have been 4-5 stars, HOWEVER, when I arrived home from my business trip I found that I had been charged $108 and each of my colleagues staying at the same time had charges ranging from $90-210 with no reason or acknowledgment provided by the hotel at check out and itemized receipts never sent by email as promised I don’t know if they think that business travelers won’t be checking statements and that they can just throw random charges onto the room? Because of the shady nature of these additional charges and the time now spent on the phone with Marriott to dispute the charges, my company and our clients will be finding another hotel to use for our Baltimore travel needs

Brian Bittner

Spacious rooms with nice amenities The hotel is clean and the small sitting areas available both inside and outside are great to relax and chat or read It’s definitely designed to ease the weariness of travelling

The staff are cordial and very helpful The parking lot is very small but there is a good deal of guests from the airport with no cars – just depends on when your stay is

5. Staybridge Suites Baltimore – Inner Harbor, an IHG Hotel (3-star hotel)

About this hotel

A 7-minute walk from the National Aquarium, this polished all-suite hotel is 13 minutes’ walk from the Maryland Science Center, and 1.3 miles from Johns Hopkins Hospital.Casual studios offer complimentary Wi-Fi, as well as kitchens, dining tables and flat-screen TVs. Warm 1-bedroom suites add living rooms with pull-out sofas.Free perks include hot breakfast, evening receptions, and shuttle service to Johns Hopkins Hospital. There’s also a fitness room.

Things You Need to Know

  • Guests praised the large, clean rooms and the beds
  • Guests praised the kitchenettes
  • Guests praised the showers
  • Walking distance to the Port Discovery and the USS Constellation
  • 63 min drive to Washington Ronald Reagan
  • One of the few hotels in the area with room service
  • Guests mentioned “aquariums” 15 times
  • Some guests complained about the nightlife

Feedback From Real Customers

Emily Cain

Pretty good! The layout of our King/pullout room was railroaded, so kids had to walk through our room to go to the bathroom in the night, but it was great for a blended family w 2 teens to have a space that divided into two rooms Staff were accommodating and the bed was comfortable Breakfast was very good and the location was great for walking to the aquarium

The historical building is charming, though expect to hear city noise overnight per other reviews Thanks for the solid stay!

Dolores Rogerson

Great Hotel in the heart of Inner Harbor, Baltimore, MD Able to walk to everything-great for families visiting places like Port Discovery children’s museum, Aquarium, Ships, and Science Museum! They offer an amazing breakfast every morning (eggs, bacon, sausage, waffles, cereal, etc) They offer heavy appetizers every evening such as Spaghetti with sauce, fajitas, meatballs, popcorn, etc from 5:30-7(goes over 7pm if busy)

Saves on meals! Spacious rooms, 2 queenbeds with couch, apt size refrigerator with freezer and ice maker, comfy beds, kitchenette stocked with dishes, silverware Extremely nice staff, and very clean Will definitely be returning back the next time we visit as they continue to completely revitalize the harbor back to its old self!

Stacey Mac

The staff is very friendly and the location is convenient to get to all the Baltimore attractions Antonio works very hard in the breakfast area to keep everything well stocked in the buffet area Our bed was comfy and the kitchen area was nice

I wish the room was a bit bigger to have a chair or couch to sit on, but we made ourselves comfortable in the common areas around the building instead Would recommend and stay again!

6. Renaissance Baltimore Harborplace Hotel (4-star hotel)

About this hotel

Overlooking Baltimore Harbor, this polished hotel is 5 minutes’ walk from Baltimore Convention Center and 7 minutes’ walk from the Charles Center metro station.Airy rooms and suites feature pillow-top mattresses, and marble bathrooms with designer toiletries. They also offer flat-screen TVs, iPod docks and Wi-Fi (charge), as well as minifridges and coffeemakers. Some have harbor views. Club-level rooms provide a lounge with free weekday breakfast and evening snacks. Room service is offered.A cafe has free Wi-Fi, and there’s a water-view restaurant/lounge. Other amenities include meeting rooms, a ballroom and a fitness center.

Things You Need to Know

  • Guests liked the large, updated rooms and praised the beds
  • Some guests complained about the kitchenettes
  • Walking distance to the USS Constellation and the National Aquarium
  • One of the few hotels in the area with 24-hr room service
  • Guests mentioned “shopping malls” 49 times
  • Guests praised the fitness center

Feedback From Real Customers

Tee Tho

The property is set at an amazing location, central to everything is Baltimore I felt immersed in the city with unmatched views on the harbor Accommodations were plush and comfortable

There wasn’t much more that could be asked for To put the icing on the cake Maurice and the rest of the Staff were welcoming, and went above and beyond to ensure that met and exceeded all expectations The communication, before, and during my stay left quite an impression He is certainly an asset to that hotel The one small critique I have for the property was a lack of TV in the living area facing those gorgeous Harbor Views

Lindsay Williams

Our stay started off a bit rocky because the room we got wasn’t the cleanest The next day i wanted to check out early but Crystal at the front desk was wonderful She was able to switch our room and that just made everything 100x better

The room she moved us to was extremely clean and so much more comfortable we decided to extend our stay by one more day Without Crystal’s help I can honestly say we wouldn’t have stayed Great job in hiring a gem like Crystal She helped us sleep better and enjoy our stay while visiting family

c smith

My wife and I booked this hotel in advance for Friday to Monday and everything seemed fine We checked in between 9-10pm on February 18, 2022 with no problems So we proceeded to the room and everything seemed decent

So we took a shower to go out for awhile After getting something to eat and drink then return to the hotel about 1:30am only to find that our hotel door was WIDE OPENED with the deadbolt extended so the door could not close properly because of the extended deadbolt lock, so now anyone and everyone could enter and exit our room at their pleasure Thinking back as we were leaving our room to get something to eat 11:15pm that night, I noticed a couple of rooms down the hallway that was unsecured with the deadbolts extended so the doors couldn’t close all the way but I did not think much about those two unsecured rooms until we returned around 1:30am So Iimmediately go to the front desk to lodge MY COMPLAINT about the door being unsecured The hotel asked if anything was missing and nothing seemed to missing but I did leave several of my personal and business credit in my bag in the hotel room Now I’m extremely concerned about my personal and business financial security being compromised at this point A thief doesn’t need to physically have your cards but just take pictures of those cards and accounts Now at this point I’m trying get something resolved and I will have to notify all my financial institutions about what has occurred at this hotel We’ve now VERY VERY UNHAPPY GUESTS

7. Home2 Suites by Hilton Arundel Mills BWI Airport (3-star hotel)

About this hotel

Off MD-100, this relaxed all-suite hotel is 3 miles from Provinces Park, 7 miles from The Observation Gallery and 6 miles from the Baltimore/Washington International Thurgood Marshall Airport.The unassuming suites include free Wi-Fi, flat-screen TVs and kitchens, plus dining areas as well as living areas with pull-out couches.Complimentary amenities include airport and casino shuttles, and hot breakfast served in a casual dining area. There’s also a heated indoor pool, plus a terrace with BBQs. Event space is available.

Things You Need to Know

  • Guests praised the kitchenettes
  • 6 min drive to the Maryland Live! Casino
  • 48 min drive to Washington Ronald Reagan
  • Guests praised the friendly service
  • Guests praised the fitness center
  • One of the few hotels in the area with a casino
  • Guests liked the nightlife

Feedback From Real Customers

cynthia brand

First off the app allowed me the option to quickly check in and checkout I loved the digital key feature on the app which allowed me to unlock the room door The hotel lobby was clean, the staff was friendly and the rooms were very nice

The room had hanging curtains that allowed you the option to divide the room The room had a kitchen with a standard size refrigerator, sink, dishwasher, large microwave, dishes and utensils You could even request a hot plate burner at the front desk if you wanted to cook I will definitely stay at the Home2 Suites by Hilton again

Kevin Monaghan

We cancelled a stay at another area location and chose this one instead The rooms are clean and comfortable and we experienced the front desk staff to be friendly and engaging Joy, in particular, is a true blessing and went above and beyond what could be reasonably expected at check-in to resolve a separate issue for us

She is terrific Travelling with a pet for the first time, we found this easy and convenient and the hotel is remarkably quiet, given it’s pet friendly policy Will definitely be back

Luke K

Amazing hotel with a great staff! The breakfast bar was always well stocked Rooms were spotless The rooms are well thought out – all of them have a fridge, microwave, and dishwasher

You can request an induction plate from the front desk In addition, they have a great patio space with built in grills! One of the best hotels I have been to!

8. TownePlace Suites by Marriott Baltimore BWI Airport (3-star hotel)

About this hotel

This relaxed, extended-stay hotel is 2.2 miles from Baltimore/Washington International Airport and 8.4 miles from Port Discovery.Simple rooms, ranging from studios to 2-bedroom suites, have free WiFi, iPod docks and flat-screen TVs with premium cable channels, plus desks with ergonomic chairs and separate living areas. Fully equipped kitchens provide fridges, stoves, dishwashers and microwave ovens.There’s a free hot breakfast and airport shuttle. Leisure facilities include an outdoor pool, a fitness room and bike rental, and other amenities include a meeting room, business center and a 24-hour convenience store.

Things You Need to Know

  • Guests praised the kitchenettes
  • 12 min drive to Oriole Park at Camden Yards
  • 51 min drive to Washington Ronald Reagan
  • Guests praised the friendly service
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Deb Holbach

Being near the airport, this is one of about a bazillion hotels But it was the absolute right one to pick We booked a single room and a two bedroom suite for our daughters and their people

The amenities were amazing, the two bedroom had an oven! Both with full size refrigerators, burners Kind of made me wish we were staying longer Staff was lovely

Tee

I was surprised how clean my room was, I mean it was a strand of burgundy hair in the sink after I cleaned it ( mines is black) so it was not mine but anyway pretty decent I definitely clean the room even the door handle Lysol everything anyway the internet was not working in the room and for the amount of this room unacceptable (I should’ve been offered a discount), parking I’d decent I will most likely return

Robert Barnes

Stayed at the TownePlace for a year and some change I must say

they really made our experience in a hotel pleasant and welcoming From day one we were always treated with above and beyond hospitality The GM Wayne is one of the best human beings I’ve ever met So accommodating to the needs of our situation and always eager to assist us with any special request The entire front desk team provided Steller Customer Service! Ryan, Paul, Brandon, and Rock were the first team members we encountered and they treated us like family We met other great staff along the way like Carl and Ben The common areas were always clean and neat courtesy of Mr Don and Romell They kept the lobby & restrooms, laundry room, dining area, and fitnessroom clean at all times But I guess with every great experience comes with not so nice people The breakfast person Crystal was always rude to my family, other customers, and her coworkers Always talked about everyone she encountered from hotel guess to other hotel staff Very nasty disposition the brand could do better without her Didn’t have any issues with roaches or other pest in our room just the seldom weekend parties, everyday weed & cigarette smokers, and the inconsiderate guess that didn’t have a sense of time when playing loud music at 3am, but Rock & Ben were there to quickly shut any drama down All in all we enjoyed our stay If we had to be anywhere other than home I’m glad it was at TownePlace

9. Hyatt Regency Baltimore Inner Harbor (4-star hotel)

About this hotel

This high-end hotel is a 12-minute walk from the National Aquarium and 5 miles from the Baltimore Museum of Art.The polished rooms and suites come with free Wi-Fi and flat-screen TVs. Suites have separate living areas with pull-out sofas. Upgraded quarters feature harbor or city views. Some offer access to a private lounge where continental breakfast and evening snacks are provided.Amenities include a relaxed bistro restaurant, a rooftop pool and a 24-hour fitness center.

Things You Need to Know

  • Guests mentioned the rooms are clean
  • Some guests disliked the bathrooms
  • Walking distance to the USS Constellation and the Maryland Science Center
  • Guests praised the friendly service
  • Guests mentioned “Ballroom” 11 times
  • Guests praised the fitness center
  • Guests praised the nightlife

Feedback From Real Customers

Wendy W

I picked this hotel because of the close proximity to the aquarium I would like to give it a 5 star but was turned off because there wasn’t any washcloths in the room when we checked in so I asked the front desk for some and she stated she would send someone to our room A few minutes later there was someone at our door but he stated that they didn’t have any washcloths and handed me two hand towels and stated that I could use it in place of a washcloth due to not having any? I don’t know if this meant that the hotel didn’t have any at all or if there wasn’t any clean ones? I assume not at all due to not having a single washcloth in the room upon check in

Other then that the hotel was really nice, love the elevator The parking was great and was attached to the hotel You have to pay to park but its expected in this area

Mary Murray

The employees made it excellent, along with other kind hotel guests Yes, it needs refurbishing, yet when there is a “Miss Penny” who understands we are disabled and treated us so very well for some delicious breakfasts that matters more than a few stains on a carpet The bartender was gracious when I asked for a scotch after my husband had a small hissy fit which upset me

I gave the Porter who took our luggage down a $20 tip He arrived promptly did his job politely and I so enjoyed his reaction The Front Desk Staff was always willing to give us more bottled water and coffee podsNone of these individuals had to be so cheerful and helpful They did it because of who they are I believe they are grateful for their jobs, hopefully enjoy working for the Hyatt Regency and are, quite simply, just kind, good people We had a wonderful time

Lawrence Duffee

This is hard to narrow down I stayed 4 nights recently for work The location is fantastic, very convenient to the Inner Harbor activities

All the staff were friendly and helpful All the meals I enjoyed as part of our meetings were delicious and well presented Those are the good points I stayed 4 nights Not once was our room serviced I asked at the front desk and was told rooms are only cleaned every third day? And yet the rooms across the hall were serviced daily There is only 1 tiny rubbish bin in the bathroom that was soon overflowing I looked for 1 near the ice machine but found none The shower was lovely, but only provided water that was either boiling or freezing, nothing in between You had to decide each morning whether you wanted to freeze or boil I opted one evening to have dinner in the Bistro 300 restaurant The maitre’d told me to pick a table, which I did And then waited And waited After nearly 15-minutes I left On the lift back to my room there was a large advertisement for room service “Just look at the menu in your room and call for service” Looked in room: no menu Dinner that night consisted of some snacks I had in my bag Would be hard pressed to recommend this hotel

10. Kimpton Hotel Monaco Baltimore Inner Harbor (4-star hotel)

About this hotel

Set in a 1906 Beaux-Arts building, this Inner Harbor hotel was once home to B&O Railroad Headquarters. It’s a 0.3-mile walk from the Baltimore Convention Center and a 0.6-mile walk from the National Aquarium.Stylish rooms and suites feature high ceilings and a blend of period details and contemporary touches, including yoga mats, Wi-Fi and flat-screens. Upgraded rooms offer additions ranging from luxe soaking tubs to bunk beds. In-room spa services are also available (surcharge).Freebies include bike rentals, morning coffee and tea, and evening wine hours. There’s also an American brasserie, as well as 24-hour fitness and business centers.

Things You Need to Know

  • Walking distance to the Basilica of the National Shrine of the Assumption of the Blessed Virgin Mary and the USS Constellation
  • Guests mentioned the rooms are large but unclean
  • One of the few hotels in the area with room service
  • Guests liked the architecture, mentioned 24 times in reviews
  • Guests praised the lobby
  • Guests praised the breakfast
  • Guests praised the bar

Feedback From Real Customers

amber nicholson

Every single person we interacted with (bellhop, valets, servers, bartenders, concierge, housekeeping) was professional, enthusiastic, and helpful By far the best experience I have ever had with hotel staff-I feel like every person truly went above and beyond to make sure our stay was perfectThe building itself is beautiful-full of marble and ornate columns

I appreciate that a lot of attention was paid to historical details and maintaining the feel of the original buildingOur room was nicely decorated and very quiet We didn’t hear anyone in the halls and we barely heard any street noise The hotel gym was a lot bigger than I expected and well stocked with machines and equipmentWe will absolutely stay again next time we are in Baltimore!

Trv009

Loved my stay here! Everyone was so kind and friendly Of course the hotel is amazing but the breakfast was the cherry on top ! I ordered the veggie eggs; and they were loaded with veggies! The sweet potato hash (words cannot describe) reminds me of my great granny’s cooking 🥲 fair price/ great portionsOnly thing upsetting: I woke up 3 am dehydrated and went to the mini bar to find lack of choices and drinks weren’t cold

(It was too cold to run out)

Beck Hertl

We discovered a bed bug problem in our luxury suite (one of the spa rooms) which we got refunded for, but it obviously ruined the stay Especially because they were fully booked that night and had no contingency plan for relocating us My partner and I stayed here one time before that and both times the hotel service was not great

No fault to them, they were super kind and did whatever they could for our check ins and the bed bug issue The problem was that we waited in long lines for a single person behind the desk who was also answering phones for the entire hotel They just seem chronically understaffed and scrambling to do things for everyone in a timely manner It gives me such mixed feelings because the rooms are awesome and those jetted tubs are amazing (they’re honestly the top reason we came back, along with the large windows that make the room feel even bigger than it already is) It’s such a cool and well-preserved historic building I’d just be cautious of these issues when deciding whether it would be worth the cost of your stay Oh and if you do stay there, make sure you check under the mattress for bed bugs!

11. The Ivy Hotel (5-star hotel)

  • Address: 205 E Biddle St, Baltimore, MD 21202
  • Phone: (410) 514-6500
  • Ratings: 4.9 (239 reviews) Excellent
  • Website : The Ivy Hotel
  • Check-in time: 4:00 PM
  • Check-out time: 11:00 AM
  • Quick Summary: Elegant rooms & suites in a posh property offering a spa, plus a bistro with a wine cellar.

About this hotel

In a 19th-century mansion in the historic Mount Vernon area, this luxe boutique hotel is 1.5 miles from the National Aquarium.Elegant, individually decorated rooms come with free minibars and Wi-Fi, along with gas fireplaces, and bathrooms with heated floors. All provide coffeemakers, designer toiletries and iPod docks; some add 4-poster beds, and/or balconies with courtyard views. Plush suites feature living rooms. Room service is available.Complimentary amenities include cooked breakfast and afternoon tea, plus cocktails, midnight snacks and valet parking. There’s also a gourmet bistro with a wine cellar, plus a bar, a spa and a terrace.

Things You Need to Know

  • Walking distance to the George Peabody Library and the Walters Art Museum
  • Guests praised the service
  • Guests praised the restaurant
  • Guests mentioned “Tea” 12 times
  • Guests praised the breakfast
  • The hotel has a game room
  • One of the few hotels in the area with a spa

Feedback From Real Customers

Genisse Gill

A gem in the heart of Baltimore!My husband and I celebrated our anniversary at The Ivy and had a wonderful stay there James, Daniel, Calvin and Anthony took great care of us A very special thank you to Gary and Amanda!!!! They made us feel like family in the way they served us breakfast and tea every day

The service was superb and I appreciated how clean the room and hotel was It was an excellent stay and we will definitely be back!

Fred Gill

Our stay was truly amazing The staff, no my new family (Calvin, James, Nicky, and Chef Scott Bacon) welcomed us with exceptional service and love My wife and I enjoyed the room; and after dinner conversations with the other guest by the fireplace added to this exceptional getaway

The Ivy has become are second home We are planning another getaway in August See you soon

MichaelL Forbes

The finest hotel we have ever stayed in We default to Marriott and have stayed at legendary, impressive brands The Ivy outclasses them all

From the moment we arrived and handed over our car to the valet, we knew we were going to be cared for by a well-trained TEAM Every single member has obviously been trained in service and teamwork They were simply outstandingThe concierges all had a broad knowledge of the surrounding area but were obsessed with making sure we received the experience we wanted They were pleasant and engaged without being garralous They paid attention When I highlighted a possible error on a 2rd party travel website, they took it personally and got to the bottom of it They understand service is not perfection, but a relentless commitment to teamwork and continuous improvementThe food was splendid The breakfasts were delicious, the daily afternoon teas were refreshing, relaxing, and welcome Dinner was always deliciousSo the price is higher than usual-and 100% worth it Yes, they provided value to us as clients and we would gladly return Spectacular time!

12. Four Seasons Hotel Baltimore (5-star hotel)

About this hotel

In a glass-fronted building in the Inner Harbor, this premium hotel is a 10-minute walk from the National Aquarium and 2 miles from the 19th-century Fort McHenry.The understated rooms feature subtle color palettes and wood tones, and come with free Wi-Fi and flat-screens, plus minibars and espresso machines. Upgraded rooms add balconies and water views, while 1-bedroom suites offer fireplaces and/or kitchens.Amenities include a chic day spa with water therapies, 2 outdoor infinity pools with hot tubs, plus a fitness center with a steam room and a sauna. There’s also a poolside bar and grill, and a stylish restaurant serving local specialties.

Things You Need to Know

  • Guests praised the clean rooms
  • Guests praised the bathrooms
  • Walking distance to the Reginald F. Lewis Museum of Maryland African American History & Culture and Star-Spangled Banner Flag House
  • Guests praised the friendly service
  • Guests praised the stylish restaurant
  • Guests mentioned “brunch” 30 times
  • Guests praised the breakfast

Feedback From Real Customers

Katie Dreessen

We visit this location for a wedding this past Friday and loved it The food was great, the servers were amazing, and the view was breath taking One of the best parts of the evening for my fiance and me was chatting with a bar tender named Mark

He was very socialable and made the best drinks! He even went out of the way to make us a special drink we had never heard of Best drinks ever I hope to make it for us, as he gave step by step instructions to make it So if you are ever hear and want to try a great drink, Mark is your guy Thanks for a wonderful even Four Seasons!

Ty Scott

I was married at the Four Seasons at Baltimore in September 2012 I continued to frequent the hotel 1 to 3 times a year, spending thousands of dollars each visit I have spent over $100,000 dollars at this hotel since 2012

On August 13, 2022 I did damage their “$4,000” TV I was told that I should pay to replace the TV We settled on $60000 dollars, after significant negotiations I can’t shake the sadness I feel with the result It feels very unfair I realize may have damaged the TV but I also know how much value Ive brought this company year over year I’m sad because it will be hard for me to come back to any Four Seasons hotel that puts profit above relationships I am fairly young in my vacation life with at least 40 years left of amazing opportunity That said, sadly it will not include the Four Seasons

Michele P

As expected, the hotel room (Lighthouse Suite 1511), the location, the concierge, spa, in-room & valet services were top notch The online booking process as well as navigating the app for quick chats with concierge (Thanks Michael for the flowers delivery & birthday cake!) were key to the experience which was to celebrate my partner’s birthday All of the staff including Damien were friendly & helpful, plus Moses was able to direct me to a barbershop app for a much needed haircut

Also, I’d like to thank the spa manager who mitigated a slight moment of displeasure when we were unable to take full benefit of all the spa services after a VIP couples appointment He assured us of access for the remainder of our stay, provided birthday champagne & truffle chocolates as well as entertainment ideas during our stay I also want to add a special mention of Ryan and Jasmine who performed our massages – absolutely outstanding, relaxing experience for us both Our room was impeccably cleaned, had great flow & views (bonus in earshot of concerts below), as well as comfortable bedding Lastly, we patronized both the Azumi & Bygone restaurants which also did not disappoint Dinner at Azumi was fabulous & the brunch buffet on Sunday at Bygone was an equally delicious feast & the perfect end to a thoroughly enjoyable getaway

13. Sonesta ES Suites Baltimore BWI Airport (3-star hotel)

About this hotel

Set 4 miles from Baltimore-Washington International Thurgood Marshall Airport, this casual all-suite hotel is also 8 miles from the National Aquarium and 10 miles from the Maryland Zoo.Relaxed, colorful suites offer free Wi-Fi, flat-screens and kitchens, plus desks, dining tables and sofabeds. The 1- or 2-bedroom suites add separate living areas.An airport shuttle, a breakfast buffet and an evening social are complimentary. There’s also an outdoor pool, a hot tub and a BBQ area, as well as an exercise room. Other amenities include a coin-operated laundry, a business center and meeting space. Parking is available.

Things You Need to Know

  • Guests praised the large rooms
  • 12 min drive to Oriole Park at Camden Yards
  • Some guests complained about the bathrooms
  • Guests praised the friendly service
  • Guests praised the restaurant
  • Guests liked the kitchenettes, mentioned 10 times in reviews
  • Guests praised the breakfast
  • One of the few hotels in the area with an outdoor pool

Feedback From Real Customers

Vanessa

My large group and I stayed one night at this hotel Our flight (Spirit airlines) was canceled from Philly to NOLA and the only alternative flight was the following day from Baltimore at 7pm I quickly booked this hotel and just assumed we would have to deal with being cramped in a small less than favorable room

I was wrong! The room was spacious, beautiful and cleanthe staff was incredible Special shout out to Margo! She was so kind and accommodating We were blessed to encounter her The free breakfast was delicious (waffles, oatmeal, biscuits and gravy, cereal, yogurt, breads bagels etc) we washed our airport clothes (small coin fee the hotel provides detergent) Margo provided us with a late checkout due to the circumstance and scheduled a shuttle ride to the airport Thank you so much! We will definitely be back if ever in the area!

Devin Henslee

We were traveling through the Baltimore area and booked this stay in advance Romelo provided outstanding customer service at check-in, honoring our request for a pet-free room Our room was exceptionally clean

We liked the layout and found everything we needed in the kitchenette Check-out was seamless and we enjoyed the breakfast options of waffles, yogurt, fruit, juices, pastries, and to-go granola bars Every staff member we encountered was friendly and helpful

Van Mckennon

This place overall is a great stay!! Especially for pet owners I love their pet policy and the housekeeping staff is very friendly and thorough with the cleaning overall A slightly annoying staff member and a lil bit of updating needed in the bathtub irritated me while there

However the friendliness and efficiency of the managers as well as most of the staff, made up for any glitches The hot breakfast, pool, and gym are all great additions I do recommend this hotel and will try this brand from now on when traveling with or without our pet

14. Hampton Inn & Suites Baltimore Inner Harbor (3-star hotel)

About this hotel

Set in a stately circa-1906 building, this relaxed hotel is an 11-minute walk from the National Aquarium and a mile from the Babe Ruth Birthplace and Museum.Warm rooms include free WiFi and custom-designed beds, plus desks, flat-screen TVs and coffeemakers. Suites add pull-out sofas. Some feature whirlpool tubs, mahogany accents and hardwood floors.Free on-site hot breakfast (daily) and weekday breakfast bags are available. There’s also a fitness center and an indoor pool, as well as 2 meeting rooms and a business center.

Things You Need to Know

  • Guests praised the large, clean rooms
  • Walking distance to the USS Constellation and the Port Discovery
  • Some guests disliked the bathrooms
  • 63 min drive to Washington Ronald Reagan
  • Guests praised the friendly, professional service
  • Guests mentioned lobbies 37 times
  • Guests praised the breakfast
  • One of the few hotels in the area with an indoor pool

Feedback From Real Customers

Paige Wilcox

I booked a short one night trip for my little girl’s first birthday party The staff was great and notice it was just my two girls and I so they helped me out tremendously Can’t thank them enough for being so kindhearted and professional

I would definitely recommend staying here when you travel Rooms are definitely as advertised and very clean I could smell the cleaning products Very nice establishment and breakfast was great I’ve stayed in plenty of Hilton hotels but so far this is my favorite stay Definitely coming back Thank you again

Sonia

Was super excited to stay at this hotel and picked it because of its great location and proximity to the inner harbor The architecture inside and outside is so pretty & very historic The front desk manager (Ralph) however managed to take away from our experience on the very first day

He couldn’t care to talk to a customer who was waiting in the lobby for 20 min for a valet In his opinion, the customer should have come to him and asked for help instead of waiting for the valet When my husband asked for help because of the long wait, Ralph tried to justify the long wait My husband is a Diamond member and stays at Hilton hotels every week He knows the ropes and understands good customer service and quick resolution of problems Ralph kept trying to explain his point of view (regarding the long wait for parking) in an effort to argue his case and prove us wrong Ralph also made a mention of the fact that my husband probably didn’t understand his explanation very well! Having travelled the world and having stayed at some of the best Hilton hotels, I can unequivocally say that this manager represented the hotel chain very poorly!!!Here’s a tip for Ralph: When a customer is unhappy about a situation, apologize and fix it instead of justifying yourself and then coaching the customer about what they should have done differently!!PS Received an email & phone call with management who apologized and tried to make it right…appreciate the effort!

Laura Scarbrough

Everyone working at this hotel was so nice Valet, front desk ladies, cooks, housekeepers, etc The hospitality was on point

The rooms were super clean The breakfast was fabulous every day The location is PERFECT and just a short walk to the harbor The pool was so warm and we had it to ourselves!We will stay here everytime we’re in Baltimore now Thank you so much for making our vacation so much more delightful

15. SpringHill Suites by Marriott Baltimore Downtown/Inner Harbor (3-star hotel)

About this hotel

Set in a converted bank dating from 1900, this elegant hotel is an 11-minute walk from the National Aquarium and a 15-minute walk from baseball games at Oriole Park at Camden Yards.Modern suites feature sitting areas, sofabeds and kitchenettes, plus free Wi-Fi and flat-screen TVs. The 1- and 2-bedroom suites add separate living areas.There’s a free hot breakfast, as well as a 24-hour fitness center, a business center and laundry facilities. Parking is available for a surcharge.

Things You Need to Know

  • Guests praised the rooms and the beds
  • Walking distance to the USS Constellation and the Port Discovery
  • Some guests disliked the bathrooms
  • 62 min drive to Washington Ronald Reagan
  • Guests liked the friendly service
  • Guests praised the restaurant
  • Guests mentioned “Housekeeping” 15 times
  • Guests mentioned lobbies 23 times

Feedback From Real Customers

Stacey P

My husband and I visited Inner Harbor for our anniversary and stayed at Springhill Suites Inner Harbor It was a lovely trip! Alison Hopkins, the general manager, was at the front desk when we checked in and was not only super friendly, but when she found out we were there for our anniversary, immediately offered to upgrade our room to a larger suite The room was quite spacious – living room area that included a desk, large bathroom with separate water closet, and nice bedroom

The bed/pillows/blankets were comfy, and the room clean NOTE – they don’t do housekeeping service everyday but will if you ask (and they let you know this at check in) This wasn’t an issue for us as we were only there Friday to SundayThey offer hot and cold breakfast (scrambled eggs, eggs/ham breakfast sandwiches, fruit, waffles, English muffins, sausage, cereal, oatmeal, juice, coffee, etc) Standard hotel breakfast quality – not gourmet, but tasty enough to get the say startedThe hotel was a short walk to the harbor – just a few blocks – so the location was perfect The rooms aren’t exactly noise cancelling so we did hear our neighbors a few times and the street noise; otherwise, we had no complaints and would book another stay there if we are back in the area

Kasha Leese

I came to this hotel as a single adult for a music festival They put me on the first floor directly across from the dining hall The walls are very thin and I was woken up at 7 a

m by screaming children outside of the dining hall on a Saturday I got 4 hours of sleep at best I called and was told they were fully booked and could not give me another room I then had to book a room at the Marriott for $400 just to get another 2 hours of sleep (so the night in total was about $600) I told them as I was leaving to make sure the room was changed to a higher floor as my friend would be arriving later in the day Instead of doing this, they just cancelled the room entirely, leaving her to waste time trying to request a new room Please do not waste your time and money here Best to just book with the Marriott to begin with

George Basily

Mediocre experience at best at this hotel The room was clean and spacious (we got a suite) however, it was not taken care of and felt really oldThe windows of the rooms were not clean (and from the looks if it, no one has tried cleaning these in awhile)

The shower doors were broken and when when I called the front desk,I was told that they can do nothing about itThe service at this hotel was also a hit or miss The front desk and guest services were not communicating at all I asked for housekeeping through the app and it was marked complete but it never happened I had to call and make sure both departments are on the same page for the day after Same thing happened with ordering something else from the front desk It looks like at night the manager is solo so he can’t keep up with an entire hotel on his ownThe breakfast food was good and I enjoyed it There a was a variety of options and they were all fresh There is always coffee and water at the entrance so that was very nice to haveOverall, I’d probably be hesitant to stay here again without management stepping up their game

16. Residence Inn by Marriott Baltimore at The Johns Hopkins Medical Campus (3-star hotel)

About this hotel

On the Johns Hopkins Medical Campus, this contemporary all-suite hotel is 12 miles from Baltimore/Washington International Thurgood Marshall Airport.Streamlined studios and 1- and 2-bedroom suites come with kitchens, pull-out sofas and pillow-top mattresses, as well as free Wi-Fi and flat-screen TVs.A medical center shuttle and a hot breakfast buffet are complimentary. There’s a modern restaurant/bar with a rooftop terrace. Other amenities include a lobby bar and a gym. Pets are welcome for a fee.

Things You Need to Know

  • Guests praised the rooms
  • 6 min drive to Patterson Park
  • 8 min walk to nearest transit
  • One of the few hotels in the area with room service
  • Guests liked the friendly service
  • Guests praised the modern restaurant
  • Guests liked the lobby bar

Feedback From Real Customers

Cassandra Sims

The staff was so welcoming! I felt like I was wanted & appreciated! This started from the valet, front desk, cleaning professionals, chef Robinson and the immaculately cleaned and prepped suite! There were cleaning wipes at my disposal The entire hotel was clean, bright and fresh smelling! The bed was amazing ( THE BEST) The bathroom was spotless ( with no lingering hairs in sight)

It was really quiet! I cannot wait to visit again! What a great experience!!! The best hotel experience I’ve had in the city of Baltimore! This is my new spot!!!

Welt Reisender

Residence Inn exceeded all my expectations and I would definitely stay here again!!Both of my rooms (studio & one bedroom) were so spacious and the hotel itself was very clean The reason I took off a star is in my bathroom I found items left in one of the rooms by a previous guest Plus the shower in the other room did not look clean at all

I informed the front desk and someone came up and took care of the situation Otherwise the hotel was great

Joi Mackall

The lobby is beautiful and security is helpful when you are lost like me Warning if you plan a night’s stay I hope noise doesn’t bother you The parties are amazing I will book a stay here just to have a good time

15 to get into the roof top deck on the night I went The food was very tasty but pricey I got 2 crab cake sliders for $14

17. BWI Airport Marriott (3-star hotel)

About this hotel

This airport hotel is 2 miles from both BWI Airport and elegant dining at the Elkridge Furnace Complex.The modern rooms have flat-screen TVs, minifridges, WiFi and coffeemakers. Suites add separate living areas. Upgraded rooms and suites add whirlpool tubs. Some rooms have access to a lounge with free continental breakfast and evening appetizers.The property offers a sports bar and a nautical-themed restaurant, as well as a heated indoor pool, a hot tub and a fitness center. There’s also a free airport shuttle and parking, plus meeting rooms and a business center.

Things You Need to Know

  • Guests praised the rooms and the beds
  • Some guests complained about the kitchenettes
  • 13 min drive to the Maryland Live! Casino
  • 51 min drive to Washington Ronald Reagan
  • One of the few hotels in the area with room service
  • Guests praised the friendly service, which has a concierge
  • Guests mentioned “Ballroom” 12 times

Feedback From Real Customers

Shalisa Howard

Very easy to find and in a good location to get to stores and/or businesses It is a very nice hotel with a bar, restaurant, pool, fitness center and security in the lobby Staff were very friendly and helpful

The room were awesome! Very clean and even smelled clean Beds were so comfortable! The heated pool was great too The only thing about the pool is that they have a school that uses majority of the pool for swimming lessons which leaves a much smaller portion of the pool for hotel guest It was a little cramped with my 3 kids and I plus 2 other couples, but we made the best of it and still enjoyed ourselves I highly recommend this hotel and hope to return again!

Janice Myrick

In my book, Marriott is synonymous with great times and this has to be one of my favorite locations Minutes away from any activity or attraction on my list but not crowded together with a lot of other hotels thus causing a traffic nightmareThe staff was genuinely friendly, courteous, helpful

Absolutely amazing! (I know you should see this with all customer service but some places really miss the mark) There were some SNAFUs but the staff quickly resolved them and did all they could to be respectful and accommodatingThank you Marriott for helping make this year’s trip a success

Canes Hood

Arrived at 12am, delayed flightsNight manager is very rudeAnnoyed she had to help check me in

Apparently she is too good to give guests keys at 12amShe could not even get us a shuttle for our 6:30am flightShuttle full, and they don’t care or offer any other optionsReason why we stayed at property it is close to airport and shuttleBig mistakeGold Member, never had such rude treatment Stay away!

18. Embassy Suites by Hilton Baltimore at BWI Airport (3-star hotel)

About this hotel

Featuring an airy atrium, this polished all-suite hotel is 3 miles from Baltimore/Washington International Thurgood Marshall Airport and 8 miles from the lively Inner Harbor.The contemporary 1- and 2-bedroom suites have separate living rooms with pull-out sofas, plus flat-screen TVs and free Wi-Fi. All provide microwaves, minifridges and coffeemakers.Freebies include made-to-order breakfast, an airport shuttle, and regular evening socials with appetizers and drinks. There’s an American restaurant, as well as a fitness center, an indoor pool and a hot tub. Meeting rooms and a business center are available. Parking is offered for a fee.

Things You Need to Know

  • 15 min drive to Oriole Park at Camden Yards
  • Guests mentioned the rooms are large but unclean
  • Some guests complained about the unclean bathrooms and the showers
  • Guests mentioned the service is professional
  • Guests praised the American restaurant and the restaurant service
  • Guests mentioned “omelettes” 46 times
  • Guests praised the fitness center

Feedback From Real Customers

Tammara Miller

This was not a comfortable stay for us It was not a nice Embassy Suites The entire hotel seemed unclean and outdated

I can’t even get into all of the details of the different issues with thatOur room smelled terrible The couch in the living room was so dirty I asked my daughter to not touch it The curtain rod from the shower was hanging down from loose screws on both ends of it, from the walls We could not even keep the shower curtain closed enough for water to not come out onto the floor And we could only shower after having maintenance come up to jimmy the faucets to get them to workThe back of the toilet tank was broken, there were stains on the bathroom floor The carpet was very dirtyAfter just feeling so uncomfortable in the hotel itself, we were at least looking forward to breakfast Got down there at 6 because we had to hit the road, and waited for a while only to be told that because it was a holiday, breakfast was not until 7 That was annoying because not only were we told 6, we were also given a piece of paper that said 6 o’clock The man sending us away actually argued with me and told me I would have been given a piece of paper upon check in that said because of the holiday it was 7 I pulled out the paper to show him, which said 6 And another couple standing and waiting with us, had actually just called the front desk and were also told 6 So we had to leave without eating and go find a gas station breakfast so we could hit the road Really just annoying and disappointing Not a fun stay

M A

Visited MD 5 times within 3 months because I’m buying a house and, so far this is best hotel we stayed at Amazing location, Hotel is gorgeous, staff is nice, unlimited parking… but few things why I’m not giving 5 stars- 1st and most important, room cleaning service is available only every day and you HAVE TO REQUEST IT FIRST

So if you booked for 3 days or 2, your room will not be taken care of- Rooms are too close to each other Almost no privacy When you open your room, a bunch of people can see inside if they are outside in front of their rooms, on the balcony or even in the elevators which are fully transparent- The breakfast service has this lady who is so unprofessional and rude Zero customer service I went to breakfast on day 2 and it was a very nice and professional gentleman making the omelettes On day 3 it was a lady and literally everyone was complaining about her attitudeOverall, it was a good stay even if I called a week ahead and specifically asked for a baby crib in my room for our little one but it was not there Luckily we got it about an hour later after checking in That didn’t affect my review I wish I can give 45

Christopher Mabes

This past weekend we stayed at the Embassy Suites at BWI We spent 36,000 points for a suite and were super disappointed When we arrived our room only had two towels and three pillows, which clearly isn’t enough

The room overall felt dated and honestly dirty The carpeting was pulling up in the common areas The shower was tiny (see photo) and there was mold around the whole base The shelf in the shower had been ripped out of the wall and never put back up, so our shampoo and soaps had to be placed on the floor (see photo) The floor of the shower was also poorly patched leaving it super rough The toilet paper holder had also been ripped from the wall and not replaced (see photo) We told the front desk, but I think they misunderstood and sent us extra soap and toilet paper The staff was struggling due to the hotel being booked and them being stretched thin The evening reception was poor We were limited to three drink options and poor bar snacks There were only two staff members, so the drink line backed up to the lobby Again, we have no complaints with the staff, there just weren’t enough of them Then for breakfast they couldn’t keep up with the crowds There was only one person bring out food, which left the counters a mess and everything constantly empty The man was trying so hard to keep up and he was so kind, but in a fully booked hotel, one person is not enough for this task The parking lot was dark and there were hardly any open spots We came across a car (not far from our own) with a smashed window and all the tires missing (see photo) There were no cameras or security around the parking lot, which was super alarming Additionally, this was my first stay I have had since achieving Hilton honors diamonds status and nothing was mentioned or provided regarding my status during my stay

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